topic Cam Preview snowy since last small FUSION Update ! in Fusion Electronics Forum

Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Thu, 24 Jun 2021 10:11:23 GMT

Hi all,

Since the last small update all my CAM PREVIEW project (on all my 30 iMac 27") are snowy ! I'm the only one with this problem ?

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Thu, 24 Jun 2021 13:34:57 GMT

Same thinks for the 3D view !!

Re: Cam Preview snowy since last small FUSION Update !

jorge_garcia — Fri, 25 Jun 2021 18:07:31 GMT

Hi @RitchieFromParis ,

I hope you're doing well. This is really weird, I've never seen that before. I'll forward this to development to check out.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Fri, 25 Jun 2021 18:50:03 GMT

Hi Jorge and thanks for your reply,

I don't have any chance with Fusion !! If I do bad tell me !! may be a preference ?

I tested with another MacBook Pro and one of you tutorial, and same trouble...

Best

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Mon, 28 Jun 2021 11:39:42 GMT

Hi Jorge,

Any news about this problem ? just me ? I tested with many Macintosh and same problem.

I must to delivery 3D rendering projects but I can't with this problem.

Thanks by advance.

Re: Cam Preview snowy since last small FUSION Update !

jorge_garcia — Mon, 28 Jun 2021 21:14:20 GMT

Hi @RitchieFromParis ,

I hope you're doing well. So far I don't have any news to report. Are you looking at these through the manufacturing preview? If you are try clicking the EXPORT image option, does the resulting image look good? I want to see if this is an issue of the video graphics in Fusion or perhaps something deeper.

Let me know how that experiment turns out.

Best Regards,

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Mon, 28 Jun 2021 21:20:07 GMT

Hi Jorge,

Here the Export image export from preview and same problem, I have the problem once the last update of Fusion and on my 30X iMac 27" 4K and 3 MacBook Pro 2020.

Best

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Tue, 29 Jun 2021 09:52:37 GMT

Hi @RitchieFromParis ,

Could you please share with us your 2 mac OS version which have the problem? Thank you.

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Tue, 29 Jun 2021 09:55:18 GMT

The last one 11.4 Big Sur for all the machines (my students and me).

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Tue, 29 Jun 2021 10:07:20 GMT

My Mac OS is Big Sur 11.4 but it's MacBook Pro 2017, which is older than yours...

It does really very strange, as we didn't notice this issue by ourselves.

Could you please help to check EAGLE 9.6.2 CAM Preview and see whether it has same issue in the same Mac?

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Tue, 29 Jun 2021 10:14:22 GMT

No problem with Egale 9.6.2...with same Mac

Same project with Fusion

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Tue, 29 Jun 2021 12:05:00 GMT

Got it, thank you so much for your trying and confirmation. @RitchieFromParis

I will ask more co-workers to try this and keep you be posted if we have any tips.

So sorry for any inconvenience.

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Tue, 29 Jun 2021 12:11:00 GMT

Really ?

You met the same problem ?

Thanks I am very happy you take serious my problems

Best Helen.

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Tue, 29 Jun 2021 14:28:11 GMT

I cannot reproduce this issue with our machines unfortunately. But let's see what we could find if any.

For now, I think the preview/render issue doesn't impact the workflow itself, right?

Could you please try to new a normal Fusion 3D design and then insert the 3D PCB into that normal Fusion 3D design and see whether still have issue in that environment?

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Tue, 29 Jun 2021 14:40:05 GMT

Hi Helen,

Really ? INCREDIBLE I didn't anything else, and I have the problem with all my student's Mac ! but not before the update !!

May be a preference ?

Sorry I don't be a 3D magician and I don't know work with the 3D material, I know just push my PCB! but I am sure this is consecutive to the update because all PCB I was realize before this update have not the problem, but if I do again a 3D PCB rendering the problem appear.

I am really damned with Fusion, it seems that Fusion don't love me !! EAGLE yes and this is a great love, but not Fusion 😞

Thanks Helen but I am trust on you, you are a amazing Fusion specialist...

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Tue, 29 Jun 2021 15:49:52 GMT

Take a look a old 3D rendering project before and after the Fusion update.

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Wed, 30 Jun 2021 05:46:07 GMT

Hi @RitchieFromParis ,

Unfortunately, I cannot reproduce this issue in my Mac OS 11.4 + MacBook Pro (2017).

Could you please take screenshoots of the Display (including its sub items) in the Preferences dialog?

And because you and your students all have the issue since Fusion last release, is there any chance that you all may happen to install one same special software or change some settings in your machine recently which might be related to graphic card?

Have you tried to restart machine and relaunch Fusion to have a double check?

Sorry for my so many questions...

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Wed, 30 Jun 2021 07:02:56 GMT

Hi Helen,

Many thanks for the tests you did for me, no worry about the questions I really appreciate your help.

We works in a Big UK&French University and all the Mac are locked by a IT and it's impossible to install something else only the app we need for the courses.

But it's not impossible we use a small soft who provokes this video problem, I will investigate and I let you know, It's not always your fault but it can help the community

Here the screen capture enclosed about this preference page and we have a little the same configuration, but trust on me I tested all the configuration before post here, I never Post before test and test myself.

Yes I restart many time, PRAM&SMC reset, clean install of Fusion and re-install...

I will continue to investigate and I come back to you, if between time you have any idea let me know, but what do you suggest me for my investigation ? you spoke about "video" card, this is necessarily a video software ?

Big thanks to you Helen, I appreciate to collaborate with you.

Re: Cam Preview snowy since last small FUSION Update !

HelenChen-AutodeskQA — Wed, 30 Jun 2021 09:40:52 GMT

Hi @RitchieFromParis ，

Thank you so much for your patient.

Do you mind try one more step for local rendering about the 3D PCB?

1. In 3D PCB environment > Switch to Render workspace

2. Click the teapot icon > Select Local Render > Click Render button

3. After Local render is finished, double click the thumbnail in the gallery view list > check the render result is OK or not

Regards,

Helen

Re: Cam Preview snowy since last small FUSION Update !

RitchieFromParis — Wed, 30 Jun 2021 09:56:51 GMT

Hi Helen,

No worry with pleasure but take a look, the problem is same 😫

I have to drink a big glass of Champagne !!! it's incredible...

But we will find it's sure...