topic Re: Drawings created before the last update crash when clicking "change document settings" in Fusion Design, Validate & Document Forum

Drawings created before the last update crash when clicking "change document settings"

John_Wright — Tue, 22 Nov 2022 09:16:36 GMT

I have been trying to update my template files for 2D drawings to include the new colour options on dimensions. When I click on "change document setting", Fusion hangs for a few seconds then fully crashes.

This happens on all of my previously produced drawings that were made before the last roll out.

Saving the file, or save as does not solve the issue.

This does not happen in newly created drawings.

Fusion version 2.0.14793

Running windows 11 pro version 22621.819

A link to a sample drawing. - https://a360.co/3V86Gfw

Can anyone replicate, or find a solution please?

Cheers,

John

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Wed, 23 Nov 2022 08:24:41 GMT

anyone? Anything?

@jeff_strater can you look into this please?

Re: Drawings created before the last update crash when clicking "change document settings"

Bunga777 — Wed, 23 Nov 2022 08:38:54 GMT

Since you seem to be having a very difficult time, I have tried it in my environment and the settings window opens without any problems.

Therefore, it is possible that the problem is specific to the PC you are working on.

It would be worth a try if you have the environment to reinstall Fusion360 or try it on a different PC around.

If the newly created Template is ok, I guess one way would be to recreate the template in the current environment.

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Wed, 23 Nov 2022 09:51:56 GMT

Hi Bunga,

Thanks for the reply and confirming that you can access then settings

I am having the same issue on my home office PC as well as my work desktop so put it down to file based issues as opposed to install related.

I'm trying a fresh install of Fusion on my work PC so hopefully that will cure it. If it works I will re-install on my home PC and hope that clears everything.

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Wed, 23 Nov 2022 10:23:32 GMT

Unfortunately a re-install hasn't worked. Same issue. Not sure where to go from here, apart from never click on that button on an older drawing...

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Wed, 23 Nov 2022 12:01:36 GMT

I have done some more digging and it seems to be related to drawings that use templates with custom title blocks. I haven't yet been able to create an exact scenario where this occurs but as soon as I add a custom title block the crashing starts.

Re: Drawings created before the last update crash when clicking "change document settings"

Bunga777 — Wed, 23 Nov 2022 22:34:05 GMT

I have made various changes and it does not crash here.

Adding a title block or changing it to a new other one does not crash as well.

What is causing the crash?

Please let me know if there is a procedure to ensure a reliable crash.

Re: Drawings created before the last update crash when clicking "change document settings"

Pramod.kadam — Thu, 24 Nov 2022 12:51:18 GMT

Hi @John_Wright ,
Sorry to hear that you are facing an issues.
Can you please share the drawing file and custom title block for which crash is happening?
Also please share the crash report ID when it crashes next time.

Thanks,

Pramod

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Thu, 24 Nov 2022 14:35:17 GMT

Hi Bunga, Thanks for testing.

Hi Pramod, The report ID is 334175337

Please find the link to that specific file attached below:

https://a360.co/3Vq01NW

Many thanks for looking into this.

John

Re: Drawings created before the last update crash when clicking "change document settings"

Pramod.kadam — Fri, 25 Nov 2022 06:45:09 GMT

Hi @John_Wright ,

Thanks for sharing the crash report.

We were hearing the complaint from few other users and it shows the similar crash report, unfortunately we were not able to reproduce this crash on our end, I tried with your file too, but no success to reproduce the crash.
But good news is that, We have made the fix based on reports and shall be available with next week's Fusion update.

Request you to wait and update the Fusion in next week and you should not see crash, and let us know the result after update.

Thank you for your patience.

Regards,

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Fri, 25 Nov 2022 09:51:58 GMT

Great. I look forward to the update. Thank you for taking the time to look into this.

John

Re: Drawings created before the last update crash when clicking "change document settings"

John_Wright — Tue, 29 Nov 2022 09:09:34 GMT

Hi Pramod,

I can confirm that the latest download has corrected this issue. Thanks again for taking the time to look into it and deliver a quick solution.

John

Re: Drawings created before the last update crash when clicking "change document settings"

Pramod.kadam — Tue, 29 Nov 2022 09:45:24 GMT

Hi John,

Thank a lot @John_Wright for confirmation. We are happy that issue gets fixed for you.

Thanks,