topic Re: Installation problem in Fusion Design, Validate & Document Forum

Installation problem

Anonymous — Wed, 26 Jun 2013 08:56:32 GMT

Today I downloaded the new version of Fusion 360. I have logged in with my user and I get the message "hub configuration has failed." I tried to reboot, install new ... nothing.

Using a MacPro 2008 with OSX 10.8.4

Fabio

Re: Installation problem

Spolarts — Wed, 26 Jun 2013 13:47:05 GMT

Same problem here....

hub configuration has failed

Re: Installation problem

innovatenate — Wed, 26 Jun 2013 16:25:42 GMT

Beta builds of Autodesk Fusion 360 and Autodesk Sim 360 must be uninstalled prior to installing the R1 version. For instructions on how to uninstall previous beta builds, see below.

WINDOWS

Uninstalling

Go to the Start Menu > Control Panel > Uninstall Programs.
Select the existing Autodesk Fusion 360 and/or Autodesk Sim 360 entries from the list and start the uninstaller.
Upon completion of the uninstall program exit Control Panel.

Clearing your cache files

Launch Windows Explorer.
Navigate to: C:\Users\<username>\AppData\Local\Autodesk
Delete the following folder:
1. Web Services
Next, navigate to: C:\Users\<username>\AppData\Local\Temp\Autodesk
Delete the following folders:
1. Autodesk Fusion 360 and/or Autodesk Sim 360
2. BrowserCache
3. PLM360Cache
Now navigate to C:\Users\<username>\AppData\Roaming\Autodesk
Ensure the following folders have been deleted. If they haven’t, manually delete them.
1. Autodesk Fusion 360 and/or Autodesk Sim 360
2. MC3
3. Neutron Platform
4. Neutron Platform 1.0 (if present)
5. NINVFUS (if present)
6. NFORGE (if present)
7. g. NSIM

MAC

Uninstalling

Move the Autodesk Fusion 360 and/or Autodesk Sim 360 dock icons to the trash.

Clearing your cache files

Start a new Finder window.
In the Finder Menu (Apple bar on top), select Go > Go to Folder
Enter ~/Library in the dialog that comes up
Browse to Application Support/Autodesk/and move the following folders to the trash:
1. Webdeploy
2. Web Services
3. Autodesk Fusion 360
4. MC3
5. Synergy
6. NINVFUS (if present)
7. Neutron Platform
8. Common
9. Autodesk Sim 360 (if present)
10. NSIM (if present)
Next navigate to $TMPDIR/Autodesk (open a Terminal window, and type: open $TMPDIR/Autodesk) and move the following folders to the trash:
1. Autodesk Fusion 360 and/or Autodesk Sim 360
2. BrowserCache
3. Neutron Test Application
4. Project Forge (if present)
5. Project Simulus (if present)

Can you test uninstalling per the above instructions and then re-installing R1?

Hope this helps!

Thanks,

Re: Installation problem

schneik-adsk — Wed, 26 Jun 2013 21:03:53 GMT

Can you direct message me the emails used to create your autodesk id's for these accounts? It will allow us to find the log entries and identify what we need to do to fix the problem. Thank you, and sorry for the problems.

Re: Installation problem

Anonymous — Wed, 26 Jun 2013 21:47:47 GMT

filiberti.design@mac.com

Inviato da iPad

Re: Installation problem

Anonymous — Thu, 27 Jun 2013 09:13:30 GMT

I think there is a problem with my account. I installed Fusion on another computer (where I had Fusion) and I have the same problem!
I tried to create another account and it says it is not registered

Fabio

Re: Installation problem

Anonymous — Fri, 28 Jun 2013 08:03:56 GMT

Is there any news for my problem?

thanks

Fabio

Re: Installation problem

schneik-adsk — Tue, 02 Jul 2013 15:46:17 GMT

I am checking for you.

Re: Installation problem

Anonymous — Tue, 02 Jul 2013 16:55:56 GMT

Everything went fine ... now it works;)

Fabio

Re: Installation problem

schneik-adsk — Tue, 02 Jul 2013 17:14:35 GMT

Great, We confirmed that there we a handful of accounts that got stuck (7) and yours was one. It was fixed over the weekend.

Re: Installation problem

Anonymous — Tue, 16 Jul 2013 10:09:56 GMT

Hello,

i've tried my accounts and it doesn't work.

Message:
Your Autodesk ID XXX is not registered with any hubs on Autodesk 360.

I'was using Fusion 360 very well when it was Beta version. Why is this cause happening?

Regards,

Re: Installation problem

philip.s — Tue, 16 Jul 2013 15:55:16 GMT

Hello Abdullah,

Were you able to proceed with the full beta uninstall (directions linked here) prior to installing to new Fusion 360 release?

If not, can you please do so and let us know if that resolves the issue?

Re: Installation problem

florian.b — Wed, 31 Jul 2013 09:57:21 GMT

i have the same problem. getting "Hub configuration has failed" " You are signed in with Autodesk-ID ... Not you?"

I already deinstalled it step by step but that had no effect.

Re: Installation problem

philip.s — Wed, 31 Jul 2013 17:12:45 GMT

Welcome to the community Florian!

This same issue was discussed in another forum thread, where the workaround was identified as disabling ones antivirus.

Can you please give that a shot and let us know if it works for you as well?

Re: Installation problem

Anonymous — Wed, 31 Jul 2013 20:20:12 GMT

working on a Mac so no AntiVirus.
I created a new Account. Now it works. Not the nice way but it worked for me.

Re: Installation problem

philip.s — Wed, 31 Jul 2013 20:54:08 GMT

Apologies for the inconvenience and thanks for confirming.

Would you mind sending me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your previous account info so that we can investigate accordingly?

Re: Installation problem

Anonymous — Tue, 27 Aug 2013 19:16:14 GMT

Same issue here. Created new account - still does not work.

Re: Installation problem

Anonymous — Tue, 27 Aug 2013 19:16:50 GMT

No antivirus, even FW turned off, btw.

Re: Installation problem

innovatenate — Tue, 27 Aug 2013 19:20:25 GMT

Can you try logging into https://360.autodesk.com/ with the username adn password first and then opening/logging in to Fusion 360?

Are there any special characters in the username?

Thanks,

Re: Installation problem

Anonymous — Fri, 11 Oct 2013 21:44:39 GMT

I have encoutered the Hub Configuration has failed condition. I have attempted using both a Windows 7 PC and Mac 10.8.5. I have tried creating another user account and been informed there is no hub for that account. Earlier versionshave not been installed on either system but I did go through the unistall process described and reinstalled on the PC with no change. I also disabled my anto virus an that did not resolve the issue.

I would like to give the software a try, but things are not going well. Your assistance would be appreciated.