topic Re: Daylight Saving Issue in Fusion Design, Validate & Document Forum

Daylight Saving Issue

Anonymous — Tue, 30 Sep 2014 17:51:48 GMT

It's Spring here in New Zealand and we've just switched to daylight saving time, clocks go forwards one hour. Since then Fusion 360 will not start and comes up with an inaccurate error essage saying I need to correct my clock and time zone settings. I can get it to open as a work around by putting the clock back an hour on my PC, but this is a pain to do every time, and as long as Fusion 360 is in use, all my appointments and reminders on my calendar are out by an hour which is inconvenient. Would it not be better for Autodesk to correct it's clock for daylight saving once rather than getting customers to do it over and over?

Re: Daylight Saving Issue

Phil.E — Tue, 30 Sep 2014 20:17:11 GMT

Sorry for the inconvenience.

Can you ensure that your time zone is set correctly? It sounds like you may have manually set your clock forward for DST. Normally the OS would handle this for you based on your time zone setting.

Re: Daylight Saving Issue

Anonymous — Wed, 01 Oct 2014 01:34:15 GMT

Hi Phil,

Further to my original issue, I am today working off site on a separate PC.
This one did not have any
daylight saving issue when opening Fusion 360, however, all the files I have
created in the last couple of
days since the problem appeared on the other main PC are now inaccessible.
Older files can be opened,
but recent files don't. I can see them in the project folders but can't
open them. All I get is the spinning
wheel of frustration! I like the go-anywhere work-anywhere nature of Fusion
360 for my contract work,
but this problem effectively negates that feature. I have tried opening the
component from the A360
dashboard, same result.

Best regards,

Shaun Craill

Director

LoooP Creative Ltd

tel +64 9 818 4560

mob + 64 27 4411 339

www.looopcreative.com

Re: Daylight Saving Issue

Phil.E — Wed, 01 Oct 2014 16:31:27 GMT

First: Did your Mac ever connect? What about the time zone setting (instead of manually setting the clock)?

Second: Can you send us the diagnostic log files from your PC that won't open recent files? To get the logs, use the utility:

Re: Daylight Saving Issue

Phil.E — Wed, 01 Oct 2014 17:00:50 GMT

Also, you can try this on your machine that cannot open recent files:

1. Shut down the app

2. ON windows –\AppData\Local\Autodesk\Autodesk Fusion 360\Unique HUB folder\ BrowserStorage_login.dat

3. On Mac – Library\Application support\Autodesk/Autodesk Fusion 360\ Unique HUB folder\ BrowserStorage_login.dat

4. Delete this .dat file

5. Restart app

Re: Daylight Saving Issue

Anonymous — Wed, 01 Oct 2014 19:42:15 GMT

Hi Phil,

Thanks for your two replies. I deleted the .dat file on the PC that wasn't
connecting to the new components, now all good on that machine.

On the other PC (not a Mac by the way) the problem persists. I have had a
go at changing time zones and then changing back again to the correct time
zone, no change. I did notice that when the check box was selected to
automatically update for daylight saving, the PC jumped to the wrong time.
New Zealand changed its daylight saving start and end dates a couple of
years ago, but for whatever reason the Windows 8.1 operating system on this
PC doesn't recognise this. This may indicate that the problem may be with
the Windows 8.1 OS, but it also may not, because when I manually correct the
time to the actual correct time Fusion 360 still will not open. One
possibility is that if Autodesk is basing its daylight savings time setting
on an OS like the one I have on this PC, then it may be out by an hour.

However, the PC that is working fine is also running Windows 8.1.

Log file attached.

Best regards,

Shaun Craill

Re: Daylight Saving Issue

innovatenate — Wed, 01 Oct 2014 21:31:48 GMT

Shaun,

The diagnostic files did not attach to you last post. Could you try to attach again?

You may consider changing from the current Time Server to the NIST Time Server.

1. Go to the Start Screen, Right-click to get the "All Apps" icon in the lower right of the screen, and click it.

2. Select "Control Panel"

3. From Control Panel, navigate to "System and Security" >> "Clock, Language, and Region" >> "Date and Time"

4. Click the "Internet Time" tab, and change the server to "time.nist.gov", then click "change settings"

5. Check if the correct time is displayed with the "auto DST option" in (Date and Time tab > Change Time Zone).

You might try unregistering/re-registering Windows Time Services (see below link).

http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-clock-problem/6370bf7c-7bff-4a12-87c5-415bfbe28013

Is this a dual boot machine (dual OS's)? I read about a bug with the Legacy Boot Devices being enabled causing an issue with a clock on a Microsoft forum somewhere. Could this be the issue?

Thanks,

Re: Daylight Saving Issue

Anonymous — Thu, 02 Oct 2014 00:56:15 GMT

Hi Phil,

Changing the internet time to the "time.nist.gov" setting did the trick, but
only after I also re-selected the check box to automatically update for
daylight saving.

Best regards,

Shaun Craill