topic Re: Problem running Fusion 360 after install in Fusion Design, Validate & Document Forum

Problem running Fusion 360 after install

mhgreen — Wed, 08 Oct 2014 14:40:05 GMT

Hello,

After I install Fusion 360, I never get passed the "Setting Up Fusion 360 for your Autodesk account..." message. I have tried installing and uninstalling a few times with no success. I'm pretty sure that I have the latest software version since I just tried re-installing and a message appeared saying that the version that I am trying is current. Is there something that needs to be done with an Autodesk account to allow Fusion 360 to work?

Any help would be appreciated.

Michael

Re: Problem running Fusion 360 after install

innovatenate — Wed, 08 Oct 2014 16:44:02 GMT

Thank you for reporting this issue. I've sent an inquiry to development to verify that the account is being properly configured. I will responds as soon as I have further information.

Do you know if there is any restrictions on the network that may be impeding the account creation process? See the below link for details on how to resolve network connectivity issues.

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-Configuration-for-Fusion-360.html

Re: Problem running Fusion 360 after install

mhgreen — Wed, 08 Oct 2014 16:56:33 GMT

Hello,

Thanks for the help.

There are no network restrictions that I know of. The network that I am using does not have firewalls. There could be a problem witht the Windows 8 built-in firewall, but I don't see any indication of that when I look at the configuration. I took a look at the article that you mentioned and I'm not experiencing any of the problems that are listed.

Michael

Re: Problem running Fusion 360 after install

shrirangmoghe — Wed, 08 Oct 2014 16:58:18 GMT

Hi Michael,

When was the 1st time you installed Fusion and it gave you the "...configuring account..." message?

This will help us isolate the issue.

Thanks!

Shrirang Moghe

Fusion 360 Architect

Re: Problem running Fusion 360 after install

mhgreen — Wed, 08 Oct 2014 18:14:55 GMT

Shrirang,

Thanks for looking into this.

I think that I first tried to install Fusion 360 about a month ago. I have installed it on two different computers using two very different networks and have uninstalled and reinstalled softwore on each of them. I get the same message on both computers. The two computers are running current and patched versions of Windows 8.

Michael

Re: Problem running Fusion 360 after install

shrirangmoghe — Wed, 08 Oct 2014 18:56:39 GMT

Hi Michael,

Sorry you are having problem jumpstarting account configuration.

Can you try logging in to https://login.autodesk360.com/login and tell us what you find?

Thanks!
Shrirang

Re: Problem running Fusion 360 after install

mhgreen — Wed, 08 Oct 2014 19:18:33 GMT

Shrirang,

That one also does not work, but I get a different message:

Hub is being configured

Please wait...

I have also tried that link many times from the two computers that I previously mentioned. I get the same message using either Internet Explorer or Chrome. On several occasions I have left this running for thirty minutes to an hour. My recollection is that I eventually get some kind of timeout error. The background picture keeps changing, so it does not freeze, but it never advances to the next screen. I opened a ticket on this one, but the person helping me thought that it had to do with my level of subscription, so I did not take that any further.

If it helps, I can delete everything from Autodesk 360. At one point there were multiple weird files that showed up after I tried to login to either autodesk360 or Fusion 360. I deleted those and kept the files that I had stored on Autodesk 360 that had been created in Inventor. I have used Autodesk 360 file storage for a while; it may have had a different name in the past and at one point I believe that I got a message about migration. I have other copies of everything that is in Autodesk 360 if it needs to be reinitialized.

Thanks for looking into this problem.

Michael

Re: Problem running Fusion 360 after install

shrirangmoghe — Wed, 08 Oct 2014 19:25:58 GMT

Hi Michael,

We will have an update for you by tomorrow.

Nathan has your account details and we will resurrect it....instead of asking you to create a new one.

Regards,

Shrirang

Re: Problem running Fusion 360 after install

shrirangmoghe — Thu, 09 Oct 2014 13:44:54 GMT

Re: Problem running Fusion 360 after install

shrirangmoghe — Thu, 09 Oct 2014 13:47:42 GMT

Hi Michael,

Give it a try now, and let us know.

Your account configuration was in an unfinished state due to traffic issues on the day you requested it.

Thanks to Nathan.

Re: Problem running Fusion 360 after install

mhgreen — Thu, 09 Oct 2014 15:18:55 GMT

Shrirang and Nathan,

Thank you very much for the help. Both A360 and Fusion 360 now work.

Michael

Re: Problem running Fusion 360 after install

jcbottorff — Sat, 25 Oct 2014 19:42:26 GMT

Same login problem here. Just installed Fusion 360 and it hangs on startup at "Setting up Fusion 360 for you Autodesk account..."

I also tried a login to https://login.autodesk360.com/login and it cycles with the message "Hub is being configured".

Having the product hang before I can even access it the first time does not give me a lot of confidence I should purchase a subscription. You need MUCH better diagnostics about what's happening. You know, like a unique error code, that can be searched for, that connects to a problem resolution. For a free or cheap moble app, the expectaion is you get what you pay for. For a product that will cost people $1200/year, and is a major learning investment, and lockin to your data formats, the expectation is it either works or is rapidly fixed. I see there have been messages about this login problem for a while now.

So my acccount is another data point to clairify the core problem.

Jan

Re: Problem running Fusion 360 after install

Anonymous — Sat, 25 Oct 2014 20:30:25 GMT

I'm having the same issue as described in this thread.

Do I need to open a ticket or something, or can my issue be resolved through posting here?

Thank you for any support you can provide.

- James

Re: Problem running Fusion 360 after install

claudiu.dinica — Tue, 05 May 2020 13:36:49 GMT

Hi,

I installed Fusion360 today and I have the same problem.

Stalling in "Hub is being configured for 30 min and nothing.

BR,

Claudiu