topic Re: Unable to expand a startup or enthusiast licence in Fusion Design, Validate & Document Forum

Unable to expand a startup or enthusiast licence

Anonymous — Mon, 13 Jul 2015 03:21:19 GMT

Hello,

I've been using Fusion360 as an Enthusiast since last year.

Yesterday I've got an term notification email from Fusion360 and I did expand my startup license as instructed but it didn't work.

Please help me with this problem.

My OS is win 8.1

Best,

Jueun

Re: Unable to expand a startup or enthusiast licence

innovatenate — Mon, 13 Jul 2015 23:26:31 GMT

At the moment, you can only renew once the entitlement expires.

We are aware that this needs some work and working towards improving this experience. Please let me know if you have any questions.

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Tue, 21 Jul 2015 05:55:20 GMT

Hi,

After sucessfully renewing Fusion360, the message of "Term has expired" has reappeard again.

Now I'm not able to use Fusion360.

Please help me with this expansion problem.

Best,

Jueun

Re: Unable to expand a startup or enthusiast licence

sakolkar — Tue, 21 Jul 2015 10:57:06 GMT

Hi Jueun,

Sorry for the trouble you are going through. Could you please send me the email address associated with your Autodesk account and I can see what is happening. Please send it directly to my email at Saurabh.Akolkar@autodesk.com

Regards,

Saurabh

Re: Unable to expand a startup or enthusiast licence

sakolkar — Wed, 22 Jul 2015 12:56:54 GMT

Hi Jueun,

Thanks for sending your account information over email. I was able to extend your startup status for another year. Once again apologies for the inconvenience and let me know if can be of further assistance. Thanks so much for your continued use of Fusion 360.

Regards,

Saurabh

Re: Unable to expand a startup or enthusiast licence

Dirtboat — Fri, 31 Jul 2015 19:51:09 GMT

I too have recieved an email message to renew my enthusiast license and have the same issue (can't submit). Is it still required to let the license expire before renewing?

Re: Unable to expand a startup or enthusiast licence

sakolkar — Sat, 01 Aug 2015 13:07:54 GMT

Hi Dirtboat,

Unfortunately, this is still the case where startup renewals don't work until your current term fully expires. We are actively working to address this issue and are hopeful to resolve it in the next few weeks.

Thanks so much for your continued use of Fusion 360.

Regards,

Saurabh

Re: Unable to expand a startup or enthusiast licence

Anonymous — Mon, 24 Oct 2016 15:23:47 GMT

I am trying to find the option to renew my start up license and am un able to find this option , any one can point me to it.

thanks

Re: Unable to expand a startup or enthusiast licence

innovatenate — Mon, 24 Oct 2016 21:05:29 GMT

Unfortunately, this is still the case where startup renewals don't work until your current term fully expires. We are actively working to address this issue to make the warning more visible in product before it expires.

For now, you just have to wait until the license expires. When it does, you will get an inproduct notification that the term has expired. After that, you can follow the instructions in the below link to renew your start-up license.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

I hope that helps! Thanks so much for your continued use of Fusion 360.

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Mon, 24 Oct 2016 23:49:52 GMT

unfortunately my lenience did expire and i did not receive the email with the link

Re: Unable to expand a startup or enthusiast licence

innovatenate — Tue, 25 Oct 2016 00:12:40 GMT

Please click on the link in my previous post to see how to sign up for a start-up license of Fusion 360. You have to click on the red box that show term expired in the product itself.

I hope that helps!

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Tue, 25 Oct 2016 01:26:14 GMT

unfortunately the countdown clock is now missing from the upper right corner of my fusion 360

Re: Unable to expand a startup or enthusiast licence

innovatenate — Tue, 25 Oct 2016 04:41:01 GMT

If you go to the help > About dialog in Fusion 360, what does the active plan field say?

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Tue, 25 Oct 2016 14:58:56 GMT

I have included a snap shot of the help screen , I do not see what you requested

Re: Unable to expand a startup or enthusiast licence

innovatenate — Tue, 25 Oct 2016 16:08:52 GMT

@Anonymous Sorry for the confusion... I noticed in your previous screenshot that the save command appears to be active, which may indicate you have an active license.

If you go to the Help > About dialog, there is a field that reads active plan.

I'm curious if this field is there and reads what the active license is on your system. Could you share a screenshot of the About dialog?

I hope that helps.

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Tue, 25 Oct 2016 18:54:45 GMT

here it is

Re: Unable to expand a startup or enthusiast licence

innovatenate — Wed, 26 Oct 2016 22:17:23 GMT

Thank you for the update and sorry for all the trouble. Have you recently edited your Autodesk ID to modify the e-mail address?

If possible, it would be great to get a copy of your diagnostic log files.

As a potential solution, can you try removing the Web Services directory and then starting Fusion 360 to see if there is any change in behavior?

To do this:

1. Browse to the below directory in Finder:

Macintosh HD > Users > USERPROFILE > Library > Application Support > Autodesk

2. Right click on the Web Services directory and select Move to Trash

3. Start Fusion 360 and see if there is any change in behavior.

I'm going to have your account investigated to see if we can spot any issues. I look forward to your update! Please let me know if you have any questions.

Thanks,

Re: Unable to expand a startup or enthusiast licence

Anonymous — Thu, 27 Oct 2016 16:02:39 GMT

here is the log files

Re: Unable to expand a startup or enthusiast licence

Anonymous — Thu, 27 Oct 2016 16:05:44 GMT

also I did not change my email from the one you mentioned gregore at me.com

I will try the restart as you suggest , I just hate doing so because fusion 360 takes everything on my dock and throws it onto the screen on start up.

Re: Unable to expand a startup or enthusiast licence

innovatenate — Thu, 27 Oct 2016 16:48:24 GMT

Thanks for the log files!

I'm seeing some network connection errors in the log file. I suspect these are attributing to this issue.

20161024T075432 E Network failed request - response NOT OK: https://developer.api.autodesk.com/wipdata-serv/storage/v3/system ...response: HTTP/1.1 401 Unauthorized

20161024T081035 I XHR Fail: GET https://pstatic.autodesk360.com/static/16052015.1.r106/communities/images/default_group.png?oauth_consumer_key=b8670f04-9acc-4ad0-8bcc-a21ba95bec91&oauth_nonce=32130109390b0f1fe5ca716805f8362e&oauth_signature=2EF2KUtmYmfz%2BBr5G1eSCOPS948%3D&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1477321833&oauth_token=1pFFGYgpE6Sk%2FN2BG8Ch%2FhqBMec%3D&oauth_version=1.0 Code :6 Error: Not Found [404] Response:[object ArrayBuffer]

At some point, I see a spot where the subscription updates to student, but I still suspect the network issues may be contributing to the issue.

20161024T075848 I Update Entitlement: Not Entitled -> Student

Are you running Fusion 360 on your home network or a school network? Do you know if there is a proxy server, anti-virus software, or a firewall that may impact the network communications in your current network?

Do you have any difficulties accessing the below webpage in a web browser?

https://developer.api.autodesk.com/wipdata-serv/storage/v3/system

Do you have any trouble creating, uploading, or saving design?

I look forward to your reply.

Thanks,