topic Re: lost files in Fusion Design, Validate & Document Forum

lost files

tdcambridge — Sat, 08 Aug 2015 19:39:44 GMT

Hi working in a remote area with spotty wifi and can't find my most recent projects. Where are these saved locally on the mac? Does the cloud not always load versions? I had saved several versions and they seemed to have disappeared and can't find them locally or on the cloud. Any help would be appreciated. Thanks Tony

Re: lost files

charegb — Sun, 09 Aug 2015 18:48:55 GMT

Hi Tony,

The files must still be in the upload queue due to connection issues. Lets try a couple of things

1) Try to go to forced offline mode. That should show you all the cached files on your machine.

2) Email me the logs from the Help->Diagnostic logs command and I can help you with the files still in queue. My email is bankim.charegaonkar@autodesk.com

Thanks,

Bankim

Re: lost files

tdcambridge — Sun, 09 Aug 2015 18:53:48 GMT

Thanks when I rebooted the program this afternoon the files reappeared. I will always save local versions in the future if I am in an area with spotty wifi