topic Re: Fusion 360 locks up! in Fusion Design, Validate & Document Forum

Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 13:29:47 GMT

I tried to insert a bolt form McMaster-Carr and Fusion 360 locked up.

I had to force shut down in the task manager.

I tried STEP and SAT with the same result.

I tried a nut and a bolt with the same result.

Is there an issue with Mcmaster-Carr?

Re: Fusion 360 locks up!

JayCampbell7952 — Wed, 04 May 2016 15:09:02 GMT

The same problem here....

Re: Fusion 360 locks up!

brianrepp — Wed, 04 May 2016 16:44:27 GMT

Hey guys - I just tried reproducing on my end and not seeing any issues. Would you mind trying to capture with a Screencast? Also, are you on Windows or Mac?

Re: Fusion 360 locks up!

JayCampbell7952 — Wed, 04 May 2016 16:55:54 GMT

You'll notice in the lower right corner the "downloading" but it locks right there. Have to force shut down from task manager.

Re: Fusion 360 locks up!

JayCampbell7952 — Wed, 04 May 2016 16:57:24 GMT

I'm on Windows.

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 17:10:34 GMT

Widows here as well.

I don't think I will be able to get a screen capture but will try.

BRB

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 17:18:56 GMT

Here ya go.

Re: Fusion 360 locks up!

Phil.E — Wed, 04 May 2016 20:47:03 GMT

A few of us have tried it and cannot reproduce the problem. We need to determine the scope of the problem.

Has this worked for you in the past?
Has anything changed, or is this a new network environment or something?
What version of Windows are you using?

Things to try:

Restart your computer, try again.
Turn off anti-virus, or anything that might interfere with the download, try again.

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 20:57:44 GMT

Has this worked for you in the past?

Yes it worked not to long ago.

Has anything changed, or is this a new network environment or something?

We have switched from Verizon to Comcast.

What version of Windows are you using?

Winows 7 Pro.

Tried a restart a few times.. will try shutting off anti-virus.

Thx for the reply.

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 21:04:17 GMT

No luck with anti-virus disabled.

Re: Fusion 360 locks up!

JayCampbell7952 — Wed, 04 May 2016 21:07:03 GMT

@Phil.E wrote:
A few of us have tried it and cannot reproduce the problem. We need to determine the scope of the problem.

Has this worked for you in the past?
I just tried this for the first time yesterday.
Has anything changed, or is this a new network environment or something?
This has never worked for me, first try was only yesterday
What version of Windows are you using?
Win 7 Pro, service pack 1

Things to try:
Restart your computer, try again.
No luck
Turn off anti-virus, or anything that might interfere with the download, try again.
No joy

Re: Fusion 360 locks up!

Phil.E — Wed, 04 May 2016 21:08:00 GMT

Thanks for trying.

I'm widening the net and asking for help with this.

Re: Fusion 360 locks up!

Phil.E — Wed, 04 May 2016 21:51:14 GMT

@EdDRM and @JayCampbell7952

I've sent you private messages regarding getting some diagnostic information about these crash events. Thanks.

Another question about your network:

Since you report changing networks there may be an answer in that. Does Comcast use ghost proxies?

Thanks,

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 22:30:27 GMT

Sorry I would have no clue of such things.

Re: Fusion 360 locks up!

EdDRM — Wed, 04 May 2016 22:39:02 GMT

Another question about your network:

Since you report changing networks there may be an answer in that. Does Comcast use ghost proxies?

I could call the sales rep. tomorrow and find out if needed.

Thanks for the help

Re: Fusion 360 locks up!

EdDRM — Thu, 05 May 2016 17:23:39 GMT

Any luck with this issue?

If you need anything from me just let me know.

Re: Fusion 360 locks up!

Phil.E — Thu, 05 May 2016 19:50:52 GMT

From your logs, it doesn't seem to be a network problem. Thanks for sending those.

Next we have to find out why your Fusion installation is locking on the import of STEP.

Can you try this link to get a STEP file from McMaster-Carr?

http://www.mcmaster.com/mvA/library/20100824/5905K260.STEP

Once it downloads, go to the file menu of Fusion (piece of paper icon, upper left), pick New Design from File, and open the STEP file. What happens?

Thanks,

Re: Fusion 360 locks up!

EdDRM — Thu, 05 May 2016 19:54:46 GMT

Will do.

Re: Fusion 360 locks up!

EdDRM — Thu, 05 May 2016 19:59:05 GMT

The file opened without issue.

Re: Fusion 360 locks up!

Phil.E — Thu, 05 May 2016 20:28:32 GMT

Okay, that eliminates more things. Thanks.

What this tells me, and you have already pointed this out (before we eliminated some variables) is that the handoff from McMaster-Carr via that web window in Fusion is hanging. I'm waiting for more ideas from our engineers.

What is your default web browser?

Thanks,