topic Re: Files wont open in Fusion Design, Validate & Document Forum

Files wont open

Anonymous — Tue, 17 May 2016 22:24:10 GMT

I can´t open the file bellow on both ways, using Fusion app or at A360

https://myhub.autodesk360.com/ue2961ff0/g/projects/2016010622597731/data/dXJuOmFkc2sud2lwcHJvZDpmcy5mb2xkZXI6Y28ub1B3SW4yaG5UVG1WSk4wbXZLbXd3Zw?show=overview%3FtryNew%3Dtrue

Re: Files wont open

NicolasXu — Wed, 18 May 2016 02:35:42 GMT

Hi oziz10,

Thanks for reaching out to us. I was not able to access the design due to lack of the permission. Could you either invite me into the project or share the public link of the design, so we can take a close look at it? My email address is: lixiong.xu[AT]autodesk.com

You can also PM me the link if you prefer.

Best Regards,

Re: Files wont open

Anonymous — Wed, 18 May 2016 16:39:56 GMT

Hi Nicolas,

This is not the first time to happen ...

The link is bellow

http://a360.co/1Q5Px2R

Re: Files wont open

NicolasXu — Thu, 19 May 2016 01:24:37 GMT

Hi oziz10,

Thanks for sharing the design. I will follow up and let you know the result.

Regards,

Re: Files wont open

NicolasXu — Thu, 19 May 2016 09:13:08 GMT

Hi oziz10,

We did some initial investigation on the problem. There are several links (external references) in the design may be broken. It looks similar to a problem mentioned in this thread:

http://forums.autodesk.com/t5/design-validate-document/if-you-were-offline-during-the-fusion-360-maintenance-window/m-p/6316217#M54975

Could you take a look at the thread and check if it’s the case (“were working offline during May 7 update” & “opened the file on a different computer”)?

If it doesn’t work for you, could you provide a copy of the diagnostic log files after trying to open the file again (so we can see the exact error in the log)? Or if you prefer, you may invite me into the project and we can do more investigation and try to fix the file.

Sorry for the inconvenience and thanks for your patience.

Regards,