topic Re: Unexpected Outage Alert in Fusion Design, Validate & Document Forum

Unexpected Outage Alert

keqingsong — Wed, 20 Jul 2016 14:10:49 GMT

Hey all,

I just want to give everyone a heads up that we just experience an unexpected service outage that affected the forum, A360, as well as Fusion 360 accounts. Good news is, we've recovered and are now up and running again. We are actively monitoring the situation and will be online to help any of you experiencing weird log-in or service issues throughout the day. Feel free to let us know in this thread.

EDIT at 7:09am PT - The issue may still be lingering and causing intermittent login/authentication issues. We'll keep this thread updated, and thanks again for your patience.

Cheers,

Re: Unexpected Outage Alert

TheCADWhisperer — Wed, 20 Jul 2016 13:48:48 GMT

@keqingsong wrote:

Hey all,

Feel free to let us know in this thread.

Re: Unexpected Outage Alert

Anonymous — Wed, 20 Jul 2016 13:53:38 GMT

A360 is still down. I can't access my files. I can not afford to lose a day of work.

Re: Unexpected Outage Alert

James.Youmatz — Wed, 20 Jul 2016 14:06:26 GMT

Hi @Anonymous,

Were you able to sign in now, or are you still experiencing this issue?

Thanks,

Re: Unexpected Outage Alert

Anonymous — Wed, 20 Jul 2016 14:07:29 GMT

Seems to be back up.

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Re: Unexpected Outage Alert

brianrepp — Wed, 20 Jul 2016 14:08:48 GMT

All - it's appearing that the issue is not fully resolved, and we're still experiencing lingering login/authentication service issues. My sincere apologies for the disruption.

Re: Unexpected Outage Alert

Anonymous — Wed, 20 Jul 2016 14:20:35 GMT

Can confirm. I managed to get on server/ into model but all commands are timing out.

Re: Unexpected Outage Alert

brianrepp — Thu, 21 Jul 2016 01:37:23 GMT

The issue has been fully repaired and we haven't seen any reports since. Please let us know if you're still experiencing any issues related to login.