topic Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED in Fusion Design, Validate & Document Forum

Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Fri, 29 Jul 2016 03:14:46 GMT

I cannot install Fusion 360 using the client downloader. I keep getting the error SSL: CERTIFICATE_VERIFY_FAILED in the log file. Windows 10 x64.

"adsk.dls.streamer.exceptions.SSLNetworkFailure: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:548)"

How do I fix this?

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Fri, 29 Jul 2016 04:10:23 GMT

Fusion is asking me to update and I get the same error. 😞

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

marshaltu — Fri, 29 Jul 2016 04:50:37 GMT

Hello,

We were aware of the issue and investigating the cause. Unfortunately there is no workaround for the issue yet.

We will update you once the issue is solved.

Thanks,

Marshal

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

CtodAutodesk — Fri, 29 Jul 2016 05:37:21 GMT

Same issue here:

I have attached my system log in hopes of aiding you.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

marshaltu — Fri, 29 Jul 2016 15:17:42 GMT

Hello,

We are working hard to find root cause out. Meanwhile there is a workaround as below for you.

Thanks,

Marshal

This issue has now been solved thanks for your understanding
Thanks
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

CtodAutodesk — Fri, 29 Jul 2016 05:54:34 GMT

Hello again,

I ran from command line as per your suggestion but encountered the same issue.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

marshaltu — Fri, 29 Jul 2016 05:57:09 GMT

Hello,

Please help attach your install log again.

Thanks,

Marshal

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

CtodAutodesk — Fri, 29 Jul 2016 05:58:33 GMT

sure thing, see attached install log below.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

daniel_lyall — Fri, 29 Jul 2016 06:02:56 GMT

@marshaltu I am getting the same thing but I have done the update

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

masa.minohara — Fri, 29 Jul 2016 15:19:04 GMT

Hi all,

I am sorry about the inconvenience. I made a screencast that shows how to perform the workaround @marshaltu mentioned earlier.

Please copy and paste below after dropping the install file into the command prompt window. I hope this helps.

This issue has now been solved thanks for your understanding

Thanks
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

CtodAutodesk — Fri, 29 Jul 2016 15:19:50 GMT

Arg! Thank you! I didn't append the" Edited "to the end of the command as I was told from the get go... derp. My fault, I have successfully installed the program. Great work Dev Team and thank you again for helping so quickly.

Edited by
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

kkriegel — Fri, 29 Jul 2016 06:55:27 GMT

Hi Marshal,

I love the software but I am somewhat intolerant of development teams who don't test the basics on cross-platform software. This issue falls under the basics (deployment).

The Windows command line "solution" brings up the same GUI installer on windows 10 with the identical error to double clicking the executable in the windows explorer. Worse, it creates an orphaned installer and an orphaned streamer on every go, just like double clicking does.

Of course it works fine on the Mac. I know it does, because I tried it there first, assuming that dev and test happen on Mac first. However, I/we the user(s) obviously don't care if it works on the Mac. We would like to be able to run it on Windows. Autodesk claim it installs and runs on Windows. Please kindly develop and test on Windows as well as Mac to prevent this in the future, or else stop saying you support Windows.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Fri, 29 Jul 2016 07:00:51 GMT

Thankyou, Can confirm this also worked for me, thanks to the Autodesk team. Can't wait to start using Fusion.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

kkriegel — Fri, 29 Jul 2016 15:20:31 GMT

Marshal,

Oh duh, it should have been:

See the difference? One white space in your posted command between the -c and the URL

The problem with the auto update might be related to use of python's urllib instead of python's urllib2, but I'm too tired to figure it out right now.

Cheers,

Ken

Edited by
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

marshaltu — Fri, 29 Jul 2016 15:21:48 GMT

Hello,

Sorry for the trouble. I should post more detailed guidelines for the workaround. Thank Masa for posting video to demo the solution. Please pay more attention an additional command-line argument "edited" need be appended after "Fusion 360 Client Downloader.exe".

I won't find excuse for the issue and but explain a little about the root cause. The reason was our content delivery network(CDN) provider(it helps accelerate Fusion 360 installation) updated SSL certificate today, which doesn't match the certificate we used in our Fusion 360 client downloader. We are working closely with them to find the solution out.

We will work hard to make Fusion 360 more stable in both Windows and MAC. We are proud of having so many royal users like you. Your suggestions would make Fusion 360 better.

Thanks,

Marshal

Edited by
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Fri, 29 Jul 2016 13:17:13 GMT

Dear Masanobu Minohara,

Thank you so much it is really working!

Best Regards,

Kinan

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Discussion_Admin — Fri, 29 Jul 2016 15:25:00 GMT

Everyone,

This is issue has been resolved and to prevent any confusion to other users that may stumble across this thread we have removed The work around we had posted earlier.

Thanks
Discussion_Admin

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Thu, 11 Aug 2016 09:12:58 GMT

@masa.minohara wrote:
Hi all,

I am sorry about the inconvenience. I made a screencast that shows how to perform the workaround @marshaltu mentioned earlier.

Please copy and paste below after dropping the install file into the command prompt window. I hope this helps.

This issue has now been solved thanks for your understanding
Thanks
Discussion_Admin

Hello!

I don't see that it is necessary to copy and insert into command line.

I tried to copy the file in a command line (watch the enclosed screenshot 'cmd_line.png'), added "edited" at the end, however in log an error message is given that "edited" an incorrect option ('streamer.exe: error: unrecognized arguments: edited').
What do I do not so? Log enclosed too.

PS Windows 7 Pro SP1, x64.

Sorry for my English.

Thanks.

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

kkriegel — Thu, 11 Aug 2016 14:58:16 GMT

This issue has already been resolved.For your reference, the steps which worked for me were:1. You must copy and insert into command line2. You must remove the space between -c and the option to the right3. Press enter.
Cheers,Ken

Re: Error installing Fusion 360: SSL: CERTIFICATE_VERIFY_FAILED

Anonymous — Fri, 12 Aug 2016 09:53:58 GMT

@kkriegel wrote:
This issue has already been resolved.For your reference, the steps which worked for me were:1. You must copy and insert into command line2. You must remove the space between -c and the option to the right3. Press enter.
Cheers,Ken

Hello!

I apply a screenshot of the response of masa.minohara (Answer_screen.png file), so I see it. I don't see in it that I shall copy. I see only empty lines.

What not so?

Thanks.