topic Re: Mac cannot finish uploading saved file in Fusion Design, Validate & Document Forum

Mac cannot finish uploading saved file

Anonymous — Sun, 16 Oct 2016 01:28:17 GMT

Hi,

I am having an issue. I have been working on a file but it will not upload completely when I save it. It worked fine yesterday but today it just won't finish. Also the project browser is really slow and unresponsive. I have to kill my wifi (disconnect internet) just to work.

Any ideas?

Thanks,

Re: Mac cannot finish uploading saved file

brianrepp — Sun, 16 Oct 2016 01:35:14 GMT

Hi @Anonymous - unfortunately this is likely related to the service outage we're currently experiencing, mentioned here. Are you able to work offline in the meantime?

Re: Mac cannot finish uploading saved file

bespenship — Sun, 16 Oct 2016 01:35:57 GMT

@Anonymous - can I work with you on this. Please feel free to contact me at brent.espenship AT autodesk.com.

Most likely, there was a glitch in the upload process (without more information, I can't say for sure why), but you data should still be available in a local cache, even if the upload is hung. If you can't contact me directly, can you send me your log files? https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html (application log files)

Thanks and cheers,

Re: Mac cannot finish uploading saved file

CSGME — Sun, 16 Oct 2016 01:38:43 GMT

I'm having the same problem.

All of the sudden it's throwing up "Read access denied" and "Security Error" when I try to access my drawings while online.

Works fine while offline, however.

Problem at the server end perhaps?

Re: Mac cannot finish uploading saved file

bespenship — Sun, 16 Oct 2016 01:58:54 GMT

@CSGME - this is likely related to the service outage we're currently experiencing, mentioned here. Thank you for your patience and willingness to work offline in the meantime - we understand the problem and should have the issue resolved shortly.

Re: Mac cannot finish uploading saved file

keatonBQUBN — Sun, 16 Oct 2016 02:03:01 GMT

Same problem here. Any way you can give us an idea of time frame until this is fixed? This outage happened in the time between me traveling from my work computer (where things were working fine) to home. Need access to files from my home computer before I can work offline. Also seemed to happen right after updating but could be wrong.

Thanks.

Re: Mac cannot finish uploading saved file

bespenship — Sun, 16 Oct 2016 02:10:30 GMT

We have started deploying the fix to impacted servers, so a rough estimate is within an hour.

Re: Mac cannot finish uploading saved file

brianrepp — Sun, 16 Oct 2016 04:32:42 GMT

Thank you all for your patience! Fusion 360 is now working as expected. If you continue to see any issues, please send an email to our Support team at: support.fusion360@autodesk.com.

Re: Mac cannot finish uploading saved file

CSGME — Sun, 16 Oct 2016 05:47:57 GMT

Everything back to normal.

Thanks for your hard work guys.

Re: Mac cannot finish uploading saved file

Anonymous — Sun, 16 Oct 2016 15:16:44 GMT

Yes. Things seem to be back to normal. Thanks for your help.