topic Re: Corrupt file in Fusion Design, Validate & Document Forum

Corrupt file

Anonymous — Fri, 28 Oct 2016 12:05:15 GMT

Hi everyone

I had just finished working on a model when clicked to start cloud rendering and Fusion crashed. When I opened the software again, file wouldn't open and the same happens in the preview window in a360. What I have already tried:

- Downloading the .f3d file via a360 and importing to Fusion on a different project: crashes on open as if I had opened the file from within the software, no change;

- Downloading STP/IGES/IPT file via a360: no link is generated, I get the message warning that I'll receive an email with the link but such email never reaches me;

- Promoting earlier versions: same errors, no change at all.

Do you guys have any idea I could try? Here's the link to download the file in case you want to have a look http://a360.co/2eGWQ3B

Thanks!

Giovanni

Re: Corrupt file

Phil.E — Fri, 28 Oct 2016 15:53:40 GMT

Thanks for posting this. I've logged it as a crash (FUS-28545).

It appears to be crashing in the Sculpt code. I've asked the engineer to post a remedy if they can find one.

Sorry for the trouble.

Re: Corrupt file

Anonymous — Fri, 28 Oct 2016 17:09:06 GMT

No worries, thanks for that!

Re: Corrupt file

Phil.E — Mon, 31 Oct 2016 15:40:02 GMT

The engineers were indeed able to fix the model. Please find it attached. Very nice model!

Re: Corrupt file

Anonymous — Mon, 31 Oct 2016 16:40:37 GMT

Awesome, thanks a lot! Effective and quick support is always appreciated.