topic Re: Fusion360 no longer seems to be on my Mac and I'm not sure why. in Fusion Design, Validate & Document Forum

Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Wed, 21 Dec 2016 16:52:09 GMT

I just returned to work after being gone for about a week. I had left fusion open on my Macbook well I was gone. It seem to be running slow today when I tried using it so I just closed Fusion. After I closed it I noticed a question mark over the Fusion360 Icon that I click on to start the program. Since closing Fusion360 it's like my computer can't find it anymore. I restarted my Macbook but that did not solve anything. What's the best why to get Fusion360 running again? Thanks,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Wed, 21 Dec 2016 18:39:59 GMT

Hi,

I can't really comment on why Fusion was deleted but that is the icon you'd see if the program was deleted w/o being uninstalled.

You should be able to reinstall the program. If not or you run into anything please let us know.

Regards,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Wed, 21 Dec 2016 19:38:23 GMT

I find it really strange that it was working this morning even though it was slow and all I did was close Fusion and now it's gone.

When I search my computer for Fusion I see the remove fusion icon as shown in my attachment. Should I click on that first then reinstall?

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Wed, 21 Dec 2016 20:14:44 GMT

I went ahead and clicked the uninstall icon. I checked the box that I was going to reinstall fusion.

The uninstall completed 100%.

Then I went here to download fusion360.

http://www.appstreaming.autodesk.com/install/app/73e72ada57b7480280f7a6f4a289729f/

The .dmg seems to download fine. The download page says it will auto launch once it's downloaded but it does not.

I click on the .dmg file and nothing happens for me.

Not sure what to do at this point, thanks!

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Wed, 21 Dec 2016 20:32:29 GMT

Hi,

The session resides in memory until Fusion is closed even if the program files on disk are removed.

The Fusion Uninstall icon in the bitmap is only installed with the version from www.autodesk.com. You should be able to either run the Fusion 360 Client Downloader already in your Downloads folder, or re-download it from here to install that version.

To run the DMG you need to double-click or right-click and choose Open. This brings up a Finder screen called Autodesk Client Downloader. In this window you double-click the "Right-click > Open to Install.app icon to begin the install process.

If you're still unable to install please send me the file autodesk.webdeploy.streamer.log from the /users/username/library/logs folder.

Regards,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Thu, 22 Dec 2016 18:21:24 GMT

I'm just not having any luck reinstalling Fusion360.

"To run the DMG you need to double-click or right-click and choose Open. This brings up a Finder screen called Autodesk Client Downloader."

When I double click or right click and choose Open nothing more happens. I never see the Autodesk Client Downloader.

To make things even better I cant find, autodesk.webdeploy.streamer.log either. I looked in /users/username/library/logs and used the search in Finder, but there seems to be nothing there.

If it makes any difference I attached my macbook specs.

Thanks,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Thu, 22 Dec 2016 18:26:44 GMT

Hi,

Sorry to hear of the trouble.

When you double-click the DMG do you see a message from Apple about not able to identify the developer?

If so, OSX is blocking us. To resolve this go into Apple menu > System Preferences > Privacy & Security.

On the General tab you'll see the "Allow apps downloaded from:" section. See if it lists the Fusion installer and grant it access to install.

If you still have trouble and prefer, feel free to send me a private message with your contact info and I'll dial you direct.

Regards,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Thu, 22 Dec 2016 20:14:15 GMT

"When you double-click the DMG do you see a message from Apple about not able to identify the developer?"

No I don't see any message when I double click on the dmg.

"If you still have trouble and prefer, feel free to send me a private message with your contact info and I'll dial you direct."

Thanks for the offer. I may have to take you up on that.

I just seem so strange that when I double click on the dmg nothing happens, nothing at all.

Thanks,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Thu, 22 Dec 2016 20:44:52 GMT

I ran first aid in disk utility.

Please see results in attachment.

I wonder if this has anything to do with Fusion360 just disappearing from my computer and with me having trouble reinstalling it?

Maybe I'm starting to have problems with my HD?

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Thu, 22 Dec 2016 21:00:16 GMT

Hi,

I would suggest you:

Repair the disk
Delete anything related to Fusion 360 per the uninstall instructions at the end of the README
Re-download the client downloader and reinstall.

If you run into anything feel free to reach out.

Regards,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Thu, 22 Dec 2016 21:11:15 GMT

@baribak

Just tried to repair it, but repair failed as shown in the attachment.

Any suggestions on what to try next? Thanks!

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Thu, 22 Dec 2016 21:53:54 GMT

Hi,

I'd suggest you do some research on the issue with regards to not being able to repair the drive.

You should be able to reformat it but that will require you to reinstall everything.

If the system is running, it could be that just the area of the disk where Fusion was installed is damaged. Instead of deleting everything, try renaming the folders and run the installer. If it is an issue of Fusion being installed there, then this should move it to a new area. Then once installed, you can go back and delete those folders, etc.

Other than that, I'd have to point you to the Apple folks.

Regards,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

Anonymous — Fri, 23 Dec 2016 13:26:34 GMT

After not being able to repair the drive yesterday I shut the computer down.

This morning I get to work, turn the computer on. Click on the dmg file and it works!

For what ever reason I was able to reinstall Fusion360 just fine this morning.

Still not sure just what the problem was but I will try and research why I could not repair the drive, but I feel it had nothing to do with Fusion360.

This computer does still have the original drive in it yet so it's at least six years old.

I had been thinking about replacing the drive with a SSD so I may just do that.

Thanks,

Re: Fusion360 no longer seems to be on my Mac and I'm not sure why.

baribak — Fri, 23 Dec 2016 15:31:03 GMT

Hi,

Sounds like there's a possibility you had some pending updates waiting to be installed? Possibly when you last shut down and then restarted they were installed?

Glad to hear it's working.

Regards,