topic Re: Can't create new project folder in Fusion Design, Validate & Document Forum

Can't create new project folder

Anonymous — Sat, 24 Dec 2016 05:10:37 GMT

I'm currently having issues with the common error, "usage limits exceeded" and I'm unable to create new projects. According to my research from previous Fusion 360 customers, I realized that I do not have an active plan showing up in the "About" dialog box. Please help.

Re: Can't create new project folder

masa.minohara — Mon, 26 Dec 2016 02:48:57 GMT

Hi @Anonymous,

Welcome to the Fusion 360 community! Have you tried the steps in this article? If you have purchased Fusion 360 but no plan is active, this article may help. Please let me know if you have any questions!

Re: Can't create new project folder

Anonymous — Mon, 26 Dec 2016 17:14:33 GMT

Thanks for the suggestions. I'm a student and I initially had the "purchased trial version instead of the student version"; so I just finished uninstalling and reinstalling Fusion 360. But it still doesn't seem to allow me to create new projects (I currently have 1 personal project and another group project started by me). The active plan in the about section of the drop down help menu us still non existent.

Once again, thanks a lot for all the help through this.

Re: Can't create new project folder

masa.minohara — Tue, 27 Dec 2016 08:17:13 GMT

Thank you for your response. What happens if you try to activate a student license by following the steps in this article? Do you see the "Term has expired" message at the top right corner? Could you try the steps in this forum thread to see if that makes any differences?

Re: Can't create new project folder

Anonymous — Fri, 30 Dec 2016 21:20:55 GMT

It doesn't say "Term has expired" beside my name on the top right but I still cannot see the the active plan line in the about section of the help drop down menu.

Re: Can't create new project folder

masa.minohara — Wed, 04 Jan 2017 09:12:11 GMT

Hi @Anonymous,

Thank you for your response. I will escalate the issue to the account team and ask them to check your account. I am sorry for the inconvenience.