topic Can not use program in Fusion Design, Validate & Document Forum

Can not use program

Anonymous — Fri, 20 Jan 2017 20:06:39 GMT

I can't use the program at all now, the grid appears but nothing works. I tried uninstalling and reinstalling but nothing works after the update.

Re: Can not use program

RajkumarIlanchelian — Fri, 20 Jan 2017 20:20:00 GMT

Hi,

Sorry that you are facing this problem after our update. We would like to get a little more information about what is not working for you. I know you mentioned that you are seeing a grid. Can you please attach and image of what you see or a small video of what is not working? Also in the top right corner of the product you will see the ? - in there is the diagnostic log files. This will generate a zip file. Can you please send that to raj.kumar.ilanchelian@autodesk.com?

Re: Can not use program

Anonymous — Fri, 20 Jan 2017 20:44:05 GMT

I can't use anything when it opens. I can only move the mouse around nothing is active.

Re: Can not use program

kb9ydn — Fri, 20 Jan 2017 21:04:01 GMT

Are you running Windows and how are you starting Fusion? I have a very similar problem now, where if I try to start it using the desktop icon or quick launch icon it doesn't work. If I start it from the start menu however it does work.

Re: Can not use program

Anonymous — Fri, 20 Jan 2017 21:30:34 GMT

I start from the desk top icon also. I have windows 10

Re: Can not use program

jan_priban — Mon, 23 Jan 2017 09:48:36 GMT

Hi ,

I know you reinstated Fusion, but I would suggest uninstall + clearing all Fusion related folder. See please http://help.autodesk.com/view/fusion360/ENU/?caas=caas%2Fsfdcarticles%2Fsfdcarticles%2FHow-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

Regards

Jan Priban,

Autodesk Fusion team

Re: Can not use program

Anonymous — Mon, 23 Jan 2017 12:33:05 GMT

Will I loose all my models and work I have created? When I execute this uninstall procedure.

Re: Can not use program

Anonymous — Mon, 23 Jan 2017 12:37:17 GMT

If I do this clean uninstall procedure will I loose every thing I have been working on? And how do I get Fusion back installed after the clean uninstall.

Re: Can not use program

jan_priban — Mon, 23 Jan 2017 12:53:18 GMT

Fusion saves all data/models online, means data/models are not on your computer, they are saved in cloud repository. That's why data are accessible also via web A 360 (myhub.autodesk.com).

Only when you work in offline mode a saved files while in offline then data/models are saved locally on your PC (data will get into cloud when you switch Fusion online - data get uploaded into cloud). So by cleaning recommended folders you will loose data created/saved in offline. But I suppose you work in online and all your data are in cloud, so you are not going to loose them.

For sure, you can export file as F3D to local drive (open file, from main menu File -> Export. Later you can import them File -> New Design From File or upload them.

Fresh installation: from Autodesk web page http://www.autodesk.com/products/fusion-360/overview

Complete instructions: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-does-Fusion-360-get-installed.html

Regards

Jan Priban

Autodesk Fusion team

Re: Can not use program

Ernest_T_ — Wed, 25 Jan 2017 15:14:47 GMT

Hello,

I have just a small comment regarding the clearing procedure - you can use “Fusion 360 Cleaner tool” which is located here:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-an-automatic-Clean-Uninstall-for-Autodesk-Fusion-360.html

Ernest