topic Re: Crash after a CRASH in Fusion Design, Validate & Document Forum

Crash after a CRASH

HughesTooling — Sat, 21 Jan 2017 15:41:11 GMT

I had Fusion crash experimenting with Combine using an inserted part, see this post. I had some unsaved work at the time, when I restarted Fusion I was able to recover all the edited designs with no loss of work. I should have saved at this point but got distracted by something else, when I came back the my PC Fusion had crashed again. I hadn't done any work just had the recovered designs open, this time when I started Fusion non of the designs had a backup. I'm not sure if the autorecovery backup save might be the problem. I didn't get a chance to send a crash report all I got was this.

Mark

Re: Crash after a CRASH

mavigogun — Sat, 21 Jan 2017 16:53:09 GMT

Same here- chronic crashing, regardless of which design is loaded. Could you post your system specs?

Re: Crash after a CRASH

Beyondforce — Sat, 21 Jan 2017 17:05:58 GMT

@HughesTooling,

I have also experienced some odd crashes not related to each other. The files that I was working on, there were just fine, no crazy assembly or shapes.

One crash is consistent, is when I'm trying to edit a base feature. I get the same error window like yours. Something happen to Fusion in the last update, it causes all kinds of odd problems and crashes, which are not easy to follow.

Re: Crash after a CRASH

HughesTooling — Sat, 21 Jan 2017 17:53:00 GMT

@mavigogun wrote:

Same here- chronic crashing, regardless of which design is loaded. Could you post your system specs?

The first crash I reported was quite specific, caused by the combine feature the second crash seems like a one off. Apart from these 2 crashes I've not had any others. I have had Fusion not responding a few times which seems different but it has recovered.

Here's my specs.

OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
System Manufacturer Hewlett-Packard
System Model HP Z620 Workstation
System Type x64-based PC
@Processor Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Hewlett-Packard J61 v03.88, 27/05/2015
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 3.94 GB
Total Virtual Memory 9.18 GB

[GPU Information]
GPU Device: NVIDIA GeForce GTX 960
GPU RAM: 2048 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 1.7.595
GPU Driver Date: 11/17/2016

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
On

Re: Crash after a CRASH

cekuhnen — Sun, 22 Jan 2017 00:13:03 GMT

@HughesTooling @Beyondforce @jeff_strater

I have three students on new macBookPros with the touchbar and after the update - uninstall and reinstall Fusion they experience a lot of crashes.

Other students as well. Something must trigger this after the update!

Re: Crash after a CRASH

HughesTooling — Sun, 22 Jan 2017 00:40:12 GMT

Seems to be a lot of people with macs having problems. I've only had this crash related to a combine cut using a inserted (still linked) part as the tool.

Mark

Re: Crash after a CRASH

innovatenate — Sun, 22 Jan 2017 00:52:11 GMT

Hey everyone!

I just want to say keep submitting the error reports, they are so helpful for triaging these types of issues.

@Beyondforce - I see 3 different reports from you and all are different. One issue may be related to updating the profiles in sketching. Development is actively investigating for a reproducible data steps. If you have any designs that crash consistently when updating a sketch, could you share them with us? (Internal Reference FUS-27912.

If you could share a screencast of the workflow regarding the BaseFeature edit, that would be really helpful too! Thank you in advance!

@mavigogun Your reports look like it may be something to do with sketching/constraints (different from beyondforce's reports). Have you noticed any consistent steps that cause a crash during sketching or while applying constraints? I may be mistaken and the module may also have something to do with Joints. Do you designs have any warning or errors around joints?

@cekuhnen Could you PM me the e-mail address of the student's? I could take a look at the reports and see if I find any themes that may help us out here.

Thank you in advance everyone!

Re: Crash after a CRASH

Beyondforce — Sun, 22 Jan 2017 03:43:13 GMT

Hi @innovatenate

I hope this screencast will help. I have also noticed that one of my most important assembly file is gone. I have checked online, but it's not there. To be honest, I'm not sure if it has something to do specifically with the last update. Last time I opened this file, was maybe 2 months ago. Yesterday, I wanted to get some information out of this assembly, but I couldn't find it.

This file was THE first assembly I created in Fusion. I'm sad now 😞

This is my Laptop specs:

Operating System - Windows 10 Pro 64-bit
CPU - Intel Core i7 @ 2.40GHz Turbo 3.20GHz
RAM - 8,00GB

Graphics - 3071MB NVIDIA GeForce GTX 770M

Re: Crash after a CRASH

Beyondforce — Sun, 22 Jan 2017 04:36:31 GMT

@innovatenate,

In regards to some of the other crashes, now I remember. It happened when I wanted to test this new Branch functionality. Almost every time I clicked on the "View Project History" Fusion crashed. So I decided not to test this functionality anymore!

Re: Crash after a CRASH

daniel_lyall — Sun, 22 Jan 2017 06:43:37 GMT

@Beyondforce that is very repeatable I sent through 3 reports

Re: Crash after a CRASH

RajkumarIlanchelian — Sun, 22 Jan 2017 15:27:02 GMT

@Beyondforce Would you mind sharing this data that crashes with me? you can send the share link to raj.kumar.ilanchelian@autodesk.com

Re: Crash after a CRASH

mavigogun — Wed, 25 Jan 2017 16:37:12 GMT

"Your reports look like it may be something to do with sketching/constraints (different from beyondforce's reports). Have you noticed any consistent steps that cause a crash during sketching or while applying constraints? I may be mistaken and the module may also have something to do with Joints. Do you designs have any warning or errors around joints?"

Nathan, while not *exclusively* related to joints, joint functions have *consistently* produced crashes; the crash inception may come as early as typing "j" on the keyboard- that is to say, there isn't an apparent connection to a system-taxing animation. I have endeavored to parse designs of error colour tags in the design history; tests of very basic designs with minimal, clear history have produced crashes as soon as a joint was introduced.

Thanks for the inquiry.

Re: Crash after a CRASH

innovatenate — Tue, 31 Jan 2017 07:47:19 GMT

@mavigogun Thanks for the update. I'm very curious if you could share a copy of the simple design that produces the crash with joints with me.

All of your crashes are associated to an existing report in on our internal systems, but it would be really helpful to get a test case to share with the development team. Please feel free to share a public link with me via private message if you prefer.

I look forward to your reply.

Thanks,