topic Re: Upload progress frozen. in Fusion Design, Validate & Document Forum

Upload progress frozen.

tcrxelizondo — Wed, 01 Mar 2017 16:54:25 GMT

Hello,

I have a progress-bar titled "Upload progress" on the bottom left corner of the application that is not doing anything, its been stuck since yesterdays outage. The version of the file that the application is trying to upload is not even the current one.

Could someone help me figure out whats going on?

Thanks.

Re: Upload progress frozen.

shrirangmoghe — Wed, 01 Mar 2017 17:12:43 GMT

Hi Rene,

Sorry, you have been having issues since yesterday. It must be pretty unnerving.

Can you send me the diagnostic logs & dialog images that you are seeing?

You can attach it here or send it to smoghe at autodesk dot com

Gracias!

Shrirang Moghe

Fusion 360 Dev

Re: Upload progress frozen.

tcrxelizondo — Wed, 01 Mar 2017 17:30:37 GMT

I don't know if there is any sensitive information in the log files (my guess is that there is not but just in case) so I emailed the files to you.

Thanks.

Re: Upload progress frozen.

shrirangmoghe — Wed, 01 Mar 2017 17:57:22 GMT

THanks Rene....will take a look

Re: Upload progress frozen.

shrirangmoghe — Thu, 02 Mar 2017 16:45:44 GMT

Hi Rene,

Did deleting the jobs.json work for you?

We surely got into a messed up state that we need to fix.

Regards,

Shrirang

Re: Upload progress frozen.

shrirangmoghe — Thu, 02 Mar 2017 21:45:48 GMT

Hi Rene,

Just saw your email. Glad it worked.

Sorry, we were a bit messed up when we came out of the AWS S3 outage and left things strewn around (instead of mopping it up)

Regards,

Shrirang

Re: Upload progress frozen.

Anonymous — Wed, 15 Mar 2017 11:20:37 GMT

Same thing has happened for me. New files will upload instantly, but have a bunch of files and versions that seems stuck?

BR Rasmus

Re: Upload progress frozen.

innovatenate — Wed, 15 Mar 2017 23:23:02 GMT

@Anonymous Could you upload a copy of your diagnostic log files?

This will contain information we can use to debug the situation.

Re: Upload progress frozen.

Anonymous — Thu, 16 Mar 2017 08:11:42 GMT

The file is to big to upload here. I have uploaded to dropbox.

https://www.dropbox.com/s/1aqii7w05tm6su3/Fusion360DiagnosticLogs.zip?dl=0

BR Rasmus

Re: Upload progress frozen.

Anonymous — Fri, 17 Mar 2017 09:53:03 GMT

@innovatenate Did received my log file?

BR Rasmus

Re: Upload progress frozen.

innovatenate — Fri, 17 Mar 2017 16:33:29 GMT

I did receive the files. I apologize for the response time, I needed to escalate them to someone with a bit more expertise. At this time,

I think I have a solution for you. It looks like Fusion 360 is trying to upload a design that isn't there.

From this message in the log:

ERROR: Empty toUrl, upload aborted!! linkinfo: { linkName: 3159f240-7db1-433c-a8e6-84f70c62ad30_urn:adsk.wipprod:fs.file:vf.hwwc_bNjRGGmChLsj9iHLw?version=55, fromURL: ***/Application Support/Autodesk/Autodesk Fusion 360/***/CrashRecovery/8f41d6cfe8f849c68101a34abbae9c14.backup, toURL: ***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/F/2/_BA_Premium_03.0d2e1748-3ddf-49c9-99fc-88165b106826_LV24.f3d, resolvedToPath: ***/Application Support/Autodesk/Autodesk Fusion 360/***/W.login/F/2/_BA_Premium_03.0d2e1748-3ddf-49c9-99fc-88165b106826_LV24.f3d

We, can see that Fusion 360 is looking for a file _BA_Premium_03.0d2e1748-3ddf-49c9-99fc-88165b106826_LV24.f3d

Macintosh HD > Users > ***> Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > W.login > F > 2

However, the file does not appear to be in this directory as expected. Instead it appears to be located in the "1" directory:

Macintosh HD > Users > ***> Library > Application Support > Autodesk > Autodesk Fusion 360 > *** > W.login > F > 1

To fix the issue:

1. Close Fusion 360

2. Make a Copy of "2" directory

3. Rename the copied folder to "1"

4. Restart Fusion 360

This should help get the uploads started again. If there are still problems uploading files after doing this, please do the send me another copy of the updated diagnostic log files.

I hope this helps. Please let me know if you have any questions.

Re: Upload progress frozen.

Anonymous — Mon, 20 Mar 2017 11:49:17 GMT

@innovatenate

Thank you. Fixed the issue I had with the one file, but I still see the problem with other files.

Log file can be found here:

https://www.dropbox.com/s/1aqii7w05tm6su3/Fusion360DiagnosticLogs.zip?dl=0

BR Rasmus

Re: Upload progress frozen.

Anonymous — Fri, 24 Mar 2017 11:04:40 GMT

@innovatenate

Sorry I have to ask again, but did you see my reply?

Re: Upload progress frozen.

innovatenate — Fri, 24 Mar 2017 16:32:46 GMT

Thank you for the nudge! The log files in the drop box account don't appear to be updated. Is that a new set of diagnostic log files?

I would like to have more recent log files to review the new errors.

Thanks,

Re: Upload progress frozen.

Anonymous — Mon, 27 Mar 2017 10:53:44 GMT

@innovatenate

Try this instead

https://www.dropbox.com/s/igx2t1s9suhpc4d/20170327Fusion360DiagnosticLogs.zip?dl=0

Re: Upload progress frozen.

innovatenate — Tue, 28 Mar 2017 22:24:15 GMT

@Anonymous I just sent you a private message (PM), let me know if you don't get it.

Thanks,

Re: Upload progress frozen.

Anonymous — Thu, 30 Mar 2017 19:34:10 GMT

So I am another person whos files are not synchronizing with cloud, or at least, when closing the application (F360) it says it is still in progress, but no progress is being made.

Was the fix to delete the jobs.json? cant tell from this thread, as something about an email is accepted as "Solved".

Could someone tell me if there was a fix? I tried the Help function aswell but page 404

Re: Upload progress frozen.

innovatenate — Thu, 30 Mar 2017 20:38:18 GMT

@Anonymous

Can you upload a copy of the diagnostic log files? See the help menu for the command.

If you have any questions, please let me know.

Re: Upload progress frozen.

Anonymous — Fri, 31 Mar 2017 06:49:18 GMT

@innovatenate

THanks for looking into it, but how about removing the jobs.json?

O, and sorry, my post seems like I am talking about my files in general, but it is 1 file(I think), that seems to create the problem in files where it is present as a component.

Re: Upload progress frozen.

Anonymous — Fri, 31 Mar 2017 14:23:18 GMT

@innovatenate Hi Nate, sorry for being impatient, I dont know if u found the log.txt I attached, but I also submitted a case at support with the complete diagnosticlog

Case 12832975