topic Re: Unable to open fusion 360 even after complete installed. in Fusion Design, Validate & Document Forum

Unable to open fusion 360 even after complete installed.

Anonymous — Fri, 03 Mar 2017 07:13:50 GMT

Hi ,

This is Himanshu Jha

Good Afternoon!

I have downloaded the Fusion 360 from Auto desk for 1 month trail , even after complete installation while opening by shortcut unable to open Fusion 360.

I can access for my profile and Login account himanshujha5@gamil.com .

I have also reinstalled the same but same things is going on.

Here attached screen shots during opening.

Re: Unable to open fusion 360 even after complete installed.

josef.kucera — Fri, 03 Mar 2017 08:02:59 GMT

Hi @Anonymous

I can see a typo in your email address or is it correct?

Could you try to login first to A360 webpage to check if your account will be created there?

I also see that you have running Autocad, I would recommend to close it first and then try to re-launch Fusion.

Josef

Re: Unable to open fusion 360 even after complete installed.

Anonymous — Thu, 09 Mar 2017 04:48:34 GMT

Dear Sir,

I have uninstalled Autocad 2016 and fusion 360 . then Installed again
Fusion 360 But still fusion 360 is not getting open.

Please help me .

Re: Unable to open fusion 360 even after complete installed.

josef.kucera — Thu, 09 Mar 2017 13:16:20 GMT

Hi @Anonymous

Here are a couple troubleshooting steps we can do to find the cause of the problem:

1. Could you may check the release date of your graphics driver? It might need to be updated with the link here:

Nvidia / AMD

2. Could you may try to do the "clean uninstall" with the link here?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

3. Would you may share your Log files with us? We could analyze what happens in the background when Fusion 360 is launching.

How to manually collect the Log files is explained in the knowledge article here:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

4. It would be great if you could share your system information with us as well.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Obtaining-system-informa...

I hope this helps. Please, keep us updated.

Thanks,

Josef