topic Re: how to open corrupted recovey file in Fusion Design, Validate & Document Forum

how to open corrupted recovey file

gurinderjeetsingh7 — Sun, 12 Mar 2017 09:07:44 GMT

I was warking offline and on a model and it was untitled ant not saved yet. suddenly a window came that fusion 360 stops

i restart application/fusion and when i click on my recovery file there come failed to open.corrupted file.this is for second time so i want to know that is there is any ay to open that recovery file . it is very important so please respond as fast as possible

otherwise i discountinue usiong fusion 360

Re: how to open corrupted recovey file

James.Youmatz — Sun, 12 Mar 2017 17:56:29 GMT

Hi @gurinderjeetsingh7,

Welcome to the Fusion 360 Community!

Can you please email your diagnostic log files (found in the help menu of Fusion 360) to james.youmatz@autodesk.com. This should give me an idea of what is happening as well as where the recovery file is stored on your computer. My thought is - we can pull the recovery file from your hard drive, and then I can try to open that file on my machine, debug if neccessary, and then forward the model back to you so you can upload the model. The logs might give us a better clue as to why this happened as well.

I apologize for the inconvenience and look forward to your response,

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Mon, 13 Mar 2017 10:34:39 GMT

Here is the diagnostic log

Sent from Yahoo Mail on Android

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Mon, 13 Mar 2017 12:59:22 GMT

I attached diagnostic log

Please help me

I have also emailed it to the email you given

Re: how to open corrupted recovey file

ahreum.ryu — Tue, 14 Mar 2017 05:09:21 GMT

Hi @gurinderjeetsingh7,

Thank you for sharing

I've reported it and they need the corrupted file. could you provide us it? my email address is ahreum.ryu@autodesk.com

I look forward to your reply.

Many thanks,

Ahreum.

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Tue, 14 Mar 2017 08:31:43 GMT

But where I find the corrupted file

Re: how to open corrupted recovey file

ahreum.ryu — Tue, 14 Mar 2017 08:44:11 GMT

Hi @gurinderjeetsingh7,

Could you take a look at this?

C:\Users\USER NAME\AppData\Local\Autodesk\Autodesk Fusion 360\USER ID\W.login\F

Please let me know the corrupted name and error messages.

Thank you for your help!

Many thanks,

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Tue, 14 Mar 2017 09:23:38 GMT

sir there are seven untittled files so how can i find the corrupted file

Re: how to open corrupted recovey file

ahreum.ryu — Tue, 14 Mar 2017 09:29:53 GMT

Hi @gurinderjeetsingh7,

Oppps! I see I'm going to ask them, so May I know the error message when you open the file?

it will appreciate if you can capture it

Many thanks,

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Tue, 14 Mar 2017 09:37:40 GMT

i also want to share that when i was looking in appdata----fusion 360then i didn"t find the user id folder so there was a folder named unknown user i opened that but in that folderwas empty

but when i started fusion360 and look for recovery document then the same problem apper again

Re: how to open corrupted recovey file

ahreum.ryu — Tue, 14 Mar 2017 09:42:51 GMT

hum.... I need to check with Dev team I will be back as soon as possible.

sorry about that!

Many thanks,

Ahreum

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Wed, 15 Mar 2017 07:23:42 GMT

Did you find any solution I am very upset because I worked very hard for that project .Please reply

Re: how to open corrupted recovey file

ahreum.ryu — Wed, 15 Mar 2017 07:29:15 GMT

Hi @gurinderjeetsingh7,

I'm sorry about that. They are investigating your log file

I'm asking it again. I will be back as soon as possible

we truly appreciate your patience.

Many thanks,

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Wed, 15 Mar 2017 07:32:03 GMT

Thnx for your help .Please reply soon with a solution

Re: how to open corrupted recovey file

ahreum.ryu — Wed, 15 Mar 2017 07:55:13 GMT

Hi @gurinderjeetsingh7,

could you take a look at this folder??

C:\Users\USER NAME\AppData\Local\Autodesk\Autodesk Fusion 360\FZ3WRAAX6HZ4/CrashRecovery

Is there any other file there??

Many thanks,

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Wed, 15 Mar 2017 08:37:34 GMT

i didn't find the crash recovery folder in FZ£WRAAX^HZ$ that was in folder names local but i go back and open roming folder there i find that crash recovery folder and i found two files and when i try to attach that siles a error comes that ::'the file does not have a valid extention for an attachment and has been removed'' . so now what to do ?

Re: how to open corrupted recovey file

ahreum.ryu — Wed, 15 Mar 2017 08:46:01 GMT

Hi I sent private messages, could you please reply me?

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Thu, 16 Mar 2017 04:51:53 GMT

please take a look on this video

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Thu, 16 Mar 2017 04:55:55 GMT

i sent a private message so plese take a look on it

Re: how to open corrupted recovey file

gurinderjeetsingh7 — Thu, 16 Mar 2017 05:32:03 GMT

here is all the three files

I was thinking that '0a85019c97f94444bad14e1473f093.zip' is my full project

actually my project is a suv car so hope you can find it

ones again thanx

and sorry! i didn't email it