topic Re: Fusion 360 doesn't start in Fusion Design, Validate & Document Forum

Fusion 360 doesn't start

Anonymous — Tue, 14 Mar 2017 20:03:24 GMT

I have tried manual uninstall and reinstall. Whenever I start Fusion 360, I get the screen above that just sits and spins, and never completes the startup.

Re: Fusion 360 doesn't start

James.Youmatz — Tue, 14 Mar 2017 21:24:55 GMT

Hi @Anonymous,

Welcome to the Fusion 360 Community!

I am sorry to hear that! Can you do me a favor and go ahead and manually collect your application log files? These can be found by following the steps in this guide here. Please note that you need to enable hidden folders to access that directory.

A quick check - are you able to sign in with a different account (can even be a dummy account that you create)? I just want to check and see if it is a network issue or an account issue.

Thanks,

Re: Fusion 360 doesn't start

brianrepp — Wed, 15 Mar 2017 00:50:49 GMT

Hi @Anonymous - the team dug into this and it was an issue on our end. Things should be all fixed up now, please let me know if you're still seeing the error message. Thanks for your patience!

Re: Fusion 360 doesn't start

Anonymous — Wed, 15 Mar 2017 17:05:15 GMT

Still not working, in the log file I see several lines like this:

getHubStatusFromJson-UnexpectedJSON: https://cltfwdproxy01:444/?cfru=aHR0cHM6Ly9sb2dpbi5hdXRvZGVzazM2MC5jb20vbG9naW4vYXBpL3NpdGVzP2VkaXRpb249cGVyc29uYWwmb3duZXI9QG1l

The address that is coming up looks like the address that comes up when initially connecting to an internet site through our corporate network.

Re: Fusion 360 doesn't start

brianrepp — Wed, 15 Mar 2017 19:12:03 GMT

@Anonymous - I'm escalating to the team for help. Are you connecting to the internet at work and through a corporate network? Have you ever been able to access Fusion on this network/machine?

Re: Fusion 360 doesn't start

Anonymous — Thu, 16 Mar 2017 20:10:18 GMT

Yes, we have to connect to the internet through the corporate network. Before a few weeks ago I was able to install and use Fusion 360 on this machine.

Re: Fusion 360 doesn't start

brianrepp — Thu, 16 Mar 2017 20:25:17 GMT

Thanks @Anonymous - I sent you an email yesterday to help us troubleshoot the issue offline. Did you receive it?