topic Re: Video recorder stops at 3% in FlexSim Forum

Video recorder stops at 3%

diana_ceballos6XXWT — Thu, 27 Apr 2023 17:55:55 GMT

[ FlexSim 23.1.1 ]

While recording the video the stop time box enables, change it's value and stops the recording. If i try to press play again video will continue but won't continue the Fly path. I already uninstall and install again but still not working. File runs fine in other computers but mine. Don't have this error in previous FlexSim version (23.0.2).testt.fsm

Below are the parameters I used to record the video.

Re: Video recorder stops at 3%

DiegoAvila1 — Thu, 27 Apr 2023 18:46:59 GMT

Hi Diana,

You need to check that any stop time does not interrupts the duration of the video. Then verify in the video recorder tab that the File Path is on your computer and the total duration of the video is linked up to the las Keyframe of your selected Flypath.

I tried myself with the attached model and the video record was succeed.

Re: Video recorder stops at 3%

diana_ceballos6XXWT — Thu, 27 Apr 2023 19:02:58 GMT

The problem is that I don't set any stop time before recording. The stop time sets itself.

Re: Video recorder stops at 3%

DiegoAvila1 — Thu, 27 Apr 2023 19:23:08 GMT

You can also try duplicating the FlyPath 1 and rename it as Flypath2. Then on the Video Recorder Tab select the New Flypath created. Click on the "Apply" button and then Record.

I attached you the model with this configuration: testt_1.fsm

Re: Video recorder stops at 3%

clairekruppGhafari — Thu, 27 Apr 2023 20:28:19 GMT

I have been having the exact same problem with version 23.1.1. The Video ran fine in version 23.0.1.

I thought it was caused by some other changes I've made @Jason Lightfoot but maybe this is an upgrade issue?

Re: Video recorder stops at 3%

jason_lightfoot_adsk — Sun, 30 Apr 2023 23:03:47 GMT

In my test the stop time does not get set and the video records fine.

Re: Video recorder stops at 3%

jason_lightfoot_adsk — Sun, 30 Apr 2023 23:08:45 GMT

Version 23.0 onwards ignores any stop times when recording video.

Re: Video recorder stops at 3%

diana_ceballos6XXWT — Tue, 02 May 2023 14:56:21 GMT

Is there a way to reset the system or change that default option?

Re: Video recorder stops at 3%

jason_lightfoot_adsk — Tue, 02 May 2023 23:30:55 GMT

Something looks strange there - can you post the model? What type of license do you have?

Re: Video recorder stops at 3%

Jeanette_Fullmer — Sat, 06 May 2023 05:00:54 GMT

Hi @Diana C7,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.

Re: Video recorder stops at 3%

jsserranoa — Tue, 09 May 2023 17:29:59 GMT

I have the same problem, version 23.1.1. dont advance the recording, stop in first percentage and dont advance. you can move in sofware like there are no recording.

And i cannot open in 23.0.7 because i builted in 23.1.1

Re: Video recorder stops at 3%

Jacob_White — Thu, 11 May 2023 17:05:58 GMT

Hi @Diana C7,

I would also make sure that all of your graphics drivers are up to date.

Re: Video recorder stops at 3%

Jacob_White — Wed, 17 May 2023 17:27:16 GMT

Hi @Diana C7,

Re: Video recorder stops at 3%

diana_ceballos6XXWT — Wed, 17 May 2023 19:20:23 GMT

Hi Jacob, didn't found a solution. I believe a bug on this version (23.1.1) because it happened to more than 1 person in my organization.

Re: Video recorder stops at 3%

diana_ceballos6XXWT — Wed, 17 May 2023 19:24:03 GMT

I have a Network license. Model is in the original post.

Re: Video recorder stops at 3%

Jacob_White — Wed, 17 May 2023 19:47:43 GMT

Have you updated your graphics card drivers? There have been issues with the video recorder not working before that have been fixed by updating the drivers. Here are some links to different sources to help update your drivers.

Windows:

https://support.microsoft.com/en-us/windows/update-drivers-manually-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6#:~:text=In%20the%20search%20box%20on,Select%20Update%20Driver.

NVIDIA:

https://www.nvidia.com/download/index.aspx

AMD:

https://www.amd.com/en/support

Re: Video recorder stops at 3%

julie_weller — Tue, 23 May 2023 13:41:24 GMT

Hi @Diana C7, was one of Santiago Serrano's or Diego Avila's or Jacob W2's answers helpful? If so, please click the "Accept" button at the bottom of the one that best answers your question. Or if you still have questions, add a comment and we'd love to keep trying to find a solution or diagnose a bug.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

Re: Video recorder stops at 3%

SteveFromTexas — Fri, 11 Aug 2023 20:09:01 GMT

@Sam Stubbs

I updated the Nvidia driver, but also had to do a specific sequence with the video recorder to get this working after.

Created a new output file entry, left everything blank. Deleted the output file entry that errored, so all I had was the new blank one. Then closed video recorder and deleted it from the tree. Then added a video recorder back, it came back with the output file that still needed configuration. Configured it to the same settings as the previous recorder and it worked!

Thanks for the help

Re: Video recorder stops at 3%

sam_stubbsYXX86 — Fri, 11 Aug 2023 21:02:19 GMT

I'm glad it finally worked!

Re: Video recorder stops at 3%

SteveFromTexas — Fri, 11 Aug 2023 21:24:00 GMT

I think the key thing I didn't see in the instructions is that the new video recorder will retain the messed up output file entry and somehow new output files inherit something from that one, so you have to make the output file change before you delete the existing video recorder.