topic Re: Significant issues opening FlexSim 2020 in FlexSim Forum

Significant issues opening FlexSim 2020

katie_m — Mon, 21 Dec 2020 21:14:39 GMT

[ FlexSim 20.2.3 ]

While I can get to the main screen I cannot get any further (even opening a model created by a colleague). I get a "Not Responding" notification. I still have Windows 7 - would an update to Windows 10 fix this? Or could it be caused by a slow internet connect? Both?

Thanks,

Katie

Re: Significant issues opening FlexSim 2020

Ben_WilsonADSK — Mon, 21 Dec 2020 21:20:17 GMT

Hi @Katie M,

FlexSim stopped supporting Windows 7 when it reached Microsoft's End-Of-Life date for the operating system on January 14, 2020.

That said, you may be able to get FlexSim to work on that system. Please try the various suggestions in our article on installation and startup issues. You'll need administrator permissions on your computer to test several of the suggestions. If none of the suggestions seem to solve the issue, the final point there describes using Windows Event Viewer to gather more information. Please update us on your results after working through these suggestions, or comment back with additional info from Windows Event Viewer.

Windows 10 is a great upgrade to 7, along with the added benefit that it is still supported. I do highly suggest upgrading as soon as you're able.

Re: Significant issues opening FlexSim 2020

jason_lightfoot_adsk — Fri, 01 Jan 2021 15:13:24 GMT

Hi @Katie M, was Ben Wilson's answer helpful? If so, please click the red "Accept" button on their answer. Or if you still have questions, add a comment and we'll continue the conversation.

If we haven't heard back from you within 3 business days we'll auto-accept an answer, but you can always unaccept and comment back to reopen your question.

Re: Significant issues opening FlexSim 2020

katie_m — Mon, 04 Jan 2021 12:19:30 GMT

Thanks Jason. I've accepted Ben's answer.

Re: Significant issues opening FlexSim 2020

katie_m — Mon, 04 Jan 2021 12:20:26 GMT

Thanks @benwilson IT has approved me to upgrade to Windows 10 based on this information. Happy New Year!