exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file

pinakin_k — Thu, 16 Aug 2018 13:46:43 GMT

[ FlexSim 18.1.2 ]

Hello,

Why does this error occur? there was same question before ,here, but the answer to the question was denied. I am using Flexsim 18.1.2.

Thanks!

Re: exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file

Ben_WilsonADSK — Thu, 16 Aug 2018 18:47:22 GMT

Hi @Pinakin K,

Prior to versions 16.0.3 and 16.1.1, there was a bug where FlexSim could not access the Windows user's AppData directory correctly if the logged in username contained Unicode characters.

Since you are using FlexSim 18.1.2, the problem probably has some other cause.

Please try a couple of other solutions that may fix the problem, including:

run Windows Update to apply all updates and patches
try right-clicking the FlexSim application icon and choosing Run as Administrator
reinstall the Visual C++ redistributable package
update Microsoft's API to load external libraries

If any of these solve the problem, please comment back to let us know your solution.

If none of these suggestions make any difference, please let us know:

Your Windows version
Your Windows user name (in case this is the Unicode bug back in some form, though I doubt it)
Whether you've had opportunity to try any other computers to see if you can duplicate the bug
Steps to duplicate the bug

topic Re: exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file in FlexSim Forum

exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file

Re: exception: HTML Frame Load Error 37 Encountered: Couldn't read a file:// file