topic Re: When opening models or a new FlexSim it shows blank in FlexSim Forum

When opening models or a new FlexSim it shows blank

omar_ar — Thu, 27 Jan 2022 21:55:32 GMT

[ FlexSim 22.0.1 ]

Hello.

A customer who has the FlexSim license has a problem opening FlexSim.

The problem presented is that FlexSim is shown empty, like the image I attached.

The client went to his IT department to provide the corresponding administrator permissions, logging in the IT person.

He opened FlexSim and everything worked fine, but there was another problem where he tried to open a FlexSim model built by the client, but the computer did not show any saved models, as if the FlexSim files had disappeared.

There are two problems, one with the permissions by IT that does not detect the models created in FlexSim that are saved on the computer. The second problem is that with the account of the company user FlexSim shows blank.

I tried to uninstall FlexSim and install again, but these problems persisted, the user's permissions were readjusted to be able to open FlexSim but the problem persists. Video card drivers were updated, but there was no solution. Tried View > Open Default Workspace didn't work either.

What other solutions can we apply? @Phil BoBo

Re: When opening models or a new FlexSim it shows blank

jason_lightfoot_adsk — Fri, 28 Jan 2022 10:19:17 GMT

Have you looked at the graphics troubleshooting article and our installation/startup issues article?

Re: When opening models or a new FlexSim it shows blank

Matthew_Gillespie — Fri, 28 Jan 2022 16:05:50 GMT

@Omar Aguilera Rico Have you tried running FlexSim as an administrator?

Re: When opening models or a new FlexSim it shows blank

omar_ar — Fri, 28 Jan 2022 18:37:33 GMT

Yes @Matthew Gillespie , do it and it works like that, but to run it as an administrator, those permissions are only held by the IT manager and not the user.

The problem that when the IT person runs FlexSim as an administrator, tries to open a FlexSim model saved on the PC but they do not appear, it is as if they do not exist.

Re: When opening models or a new FlexSim it shows blank

omar_ar — Fri, 28 Jan 2022 18:39:10 GMT

Let @Jason Lightfoot see it and try the solutions that are mentioned in the links that you share with me.

Re: When opening models or a new FlexSim it shows blank

joerg_vogel_HsH — Fri, 28 Jan 2022 23:51:13 GMT

Have you thought about to install FlexSim in a none system path directory. Simply straight in the C drive and assign read / write privileges to default users.for this directory.

Re: When opening models or a new FlexSim it shows blank

omar_ar — Mon, 31 Jan 2022 15:32:54 GMT

The client installed version 21 and that runs without problems, even though I already commented on what you wrote to me, @Joerg Vogel

I would hope that this was the solution for you to continue working with the latest version of FlexSim.

Re: When opening models or a new FlexSim it shows blank

joerg_vogel_HsH — Fri, 04 Feb 2022 06:33:39 GMT

Not finding model files: have you tried to assign FlexSim to be favorite program to open *.fsm or *.fsl extensions. Maybe there other programs or routines that overrides those system setting by script or on startup.

Re: When opening models or a new FlexSim it shows blank

ryan_c10 — Wed, 09 Feb 2022 20:38:12 GMT

Hi @Omar Aguilera Rico,

We haven't heard back from you. Were you able to solve your problem? If so, please add and accept an answer to let others know the solution. Or please respond to the previous comment so that we can continue to help you.

If we don't hear back in the next 3 business days, we'll assume you were able to solve your problem and we'll close this case in our tracker. You can always comment back at any time to reopen your question, or you can contact your local FlexSim distributor for phone or email help.