topic Re: Error message-installation cancelled by user in FlexSim Forum

Error message-installation cancelled by user

sc_liang — Thu, 26 May 2016 20:49:57 GMT

[ FlexSim 16.0.1 ]

I downloaded FlexSim Installer 16, but when I tried to start the installation it prompted "the installation was cancelled by user," even though I didn't cancel it. I tried several times but the problem is still there. Attached is the error message.

Re: Error message-installation cancelled by user

jeff_nordgren — Thu, 26 May 2016 20:50:32 GMT

Here are some possibilities as to what may be the cause of the problem, along with some solutions:

You might not have admin privileges to install on your machine. To test, you should right-click the installer and choose to Run As Administrator. If you don't have admin rights, you will be prompted to enter credentials with admin rights. Enter the proper credentials and the software should install.
Your hard drive could be full (insufficient disk space).
An overzealous antivirus solution may be preventing the installation from completing.
Try rebooting your computer (Thanks @phil.bobo). If, for example, your computer recently installed updates or other software, it may need a reboot in order to complete those pending installations. New installations cannot be completed until previous installations have completed.
If you're still having trouble, try the items mentioned in this answer.

Leave a comment below if you've encountered an error that is not solved using one of these suggestions.

Re: Error message-installation cancelled by user

philboboADSK — Fri, 27 May 2016 19:18:43 GMT

Try rebooting your computer.

Re: Error message-installation cancelled by user

xucq — Tue, 15 May 2018 03:28:35 GMT

Sorry to bother you, I meet the same problem. And I have tried the five items above, but unfortunately it doesnot work. Whatever version of FlexSim cannot be installed on my computer now ,which is OK before.

Look forward for your reply, thanks a lot.

Re: Error message-installation cancelled by user

philboboADSK — Tue, 15 May 2018 14:13:42 GMT

Try using the msi file instead of the exe.

If it still doesn't work, you can use the msiexec command from the command line to run the installer and print a log of what it is trying to do and the errors it is getting:

msiexec.exe /i <path_to_msi_file> /log <path_to_log>

Re: Error message-installation cancelled by user

xucq — Wed, 16 May 2018 00:45:39 GMT

Hi BOB,thanks for your reply. I download the msi file, and when I install it ,an error appear. Here is the screenshot , please help me to find the reason, thanks a lot.

Re: Error message-installation cancelled by user

joerg_vogel_HsH — Wed, 16 May 2018 07:05:09 GMT

Try to install the program directly from an adminstrator user

Re: Error message-installation cancelled by user

philboboADSK — Wed, 16 May 2018 14:35:46 GMT

Does your Windows user name have Unicode characters in it? Or is it CSN-ZIXUNBU1?

Does that directory exist? Do you have permissions to write to that directory?

Try running the installer as an administrator.