topic Re: Source Inter-Arrival Time not allowing to update in FlexSim Forum

Source Inter-Arrival Time not allowing to update

heather_ulrich — Wed, 27 Nov 2019 16:23:27 GMT

[ FlexSim 18.1.2 ]

I'm currently trying to learn this software and would like to input arrival times and process times into the objects, but the software will not allow me to enter in any information

I have both 18 and 18 Update 1 and neither of them allow me to enter in information.

Any assistance would be greatly appreciated.

Re: Source Inter-Arrival Time not allowing to update

tanner_p — Wed, 27 Nov 2019 18:13:25 GMT

Hi @heather.ulrich,

Could you post a screenshot or model that shows where you're inputting the information for arrival and process times? What objects are you trying to edit? It's hard for us to know where to start solving this without some more detail, but once we have more information about what you're editing, we will be able to provide more support. Thanks!

Re: Source Inter-Arrival Time not allowing to update

jeff_nordgren — Wed, 27 Nov 2019 18:51:48 GMT

@heather.ulrich,

Like @tanner.p said, it is hard to know what you are doing without us being able to look at your model to give you specific help. Please send us your model so that we can give you the best answer for your situation.

Thanks.

Re: Source Inter-Arrival Time not allowing to update

heather_ulrich — Mon, 02 Dec 2019 14:21:13 GMT

I'm trying to place a time in the Source here

Re: Source Inter-Arrival Time not allowing to update

heather_ulrich — Mon, 02 Dec 2019 14:22:17 GMT

Here I'm trying to place times for the operator

The issue with this one is I can't just enter a time. and when I try to click a statistic it won't let me enter information there either.

Re: Source Inter-Arrival Time not allowing to update

heather_ulrich — Mon, 02 Dec 2019 14:24:15 GMT

Here is the very simple model... Now when I open someone elses model I don't have any issues with enter information. I just can't do it from scratch.

Re: Source Inter-Arrival Time not allowing to update

joerg_vogel_HsH — Mon, 02 Dec 2019 14:44:11 GMT

Perhaps you must just open a default workspace:

Main menu View > Open Default Workspace.

My first guess was, you have a problem with graphic settings in FlexSim, but you described that you can open another model and everything looks fine. But you can check the problems with graphic issues, too.

Re: Source Inter-Arrival Time not allowing to update

heather_ulrich — Mon, 02 Dec 2019 14:49:01 GMT

@Jörg Vogel - opening the default workspace doesn't give me any different results

Re: Source Inter-Arrival Time not allowing to update

tanner_p — Fri, 13 Dec 2019 21:51:17 GMT

Hi @heather.ulrich,

Jörg is right. This looks like an issue with graphics. What graphics driver does your machine have?

Re: Source Inter-Arrival Time not allowing to update

heather_ulrich — Mon, 16 Dec 2019 21:06:25 GMT

@tanner.p - Where can I find that information?

Re: Source Inter-Arrival Time not allowing to update

philboboADSK — Mon, 16 Dec 2019 21:35:29 GMT

We've seen this issue before. See Graphic issue

We aren't sure what causes it, but running as an administrator fixes it.