topic Re: Smoke 2010 Linux Red Hat 5 in Flame Forum

Smoke 2010 Linux Red Hat 5

Anonymous — Tue, 28 Jan 2014 16:13:44 GMT

Hi, I have a Smoke 2010 on a HP Z800 workstation running on Linux Red Hat 5. I had to move the equipment to another building, and how it would be on a dedicated network you changed the IP, from the time I could not get over the system. Deputy information. Thanks in advance for the help. Greetings.

Re: Smoke 2010 Linux Red Hat 5

jaseo — Thu, 30 Jan 2014 03:46:23 GMT

what is the output of

/sbin/ifconfig -a

hostname

and what is in /etc/hosts

cheers

Jason

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Thu, 30 Jan 2014 11:24:27 GMT

[notice] 0 CoMsgLogger.cpp:136 01/28/14:15:52:49.788 Output log to: '/usr/discreet/sw/log/sw_probed.log'.
# Discreet sw_probed log file - 1.0
# Started - (EST) Tue Jan 28 15:52:49 2014
# Hostname - injaus-smoke01
[notice] 1085020480 CoThreadLinux.C:198 01/28/14:15:52:49.789 Registered thread 'Logger' [ 1085020480 ]
[notice] 1089005888 CoThreadLinux.C:198 01/28/14:15:52:49.795 Registered thread 'S+W Remote Lock manager' [ 1089005888 ]
[notice] 1089005888 CoRemoteLockServer.C:243 01/28/14:15:52:49.795 Remote lock server started
[error] 3856398560 SWFramestoreMapParser.C:567 01/28/14:15:52:49.826 Invalid Hardware Address for Framestore localhost: Line 14: localhost.
[notice] 1082919232 CoThreadLinux.C:198 01/28/14:15:52:49.826 Registered thread 'S+W Framestore Map Watch' [ 1082919232 ]
[error] 1082919232 SWFramestoreMapParser.C:567 01/28/14:15:52:49.827 Invalid Hardware Address for Framestore localhost: Line 14: localhost.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Thu, 30 Jan 2014 11:29:41 GMT

Dear Jason,

thanks for your prompt response and cooperation.

I send information we could get, I send you shortly what you request.

We tried to reset the Stone + Wire services to solve the problem, but without success.

Greetings.

Duilio

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Thu, 30 Jan 2014 15:38:38 GMT

Here is the information requested

# ifconfig -a
eth0      Link encap:Ethernet HWaddr 00:1F:29:03:9E:FB
          BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
          Interrupt:154

eth1      Link encap:Ethernet HWaddr 00:1F:29:03:9E:FA
          inet addr:10.161.121.131 Bcast:10.161.121.255 Mask:255.255.255.128
          inet6 addr: fe80::21f:29ff:fe03:9efa/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:4268 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2039 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:651296 (636.0 KiB) TX bytes:1218398 (1.1 MiB)
          Interrupt:178

eth2      Link encap:Ethernet HWaddr 00:24:81:82:77:E0
          BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
          Memory:c3600000-c3620000

eth3      Link encap:Ethernet HWaddr 00:24:81:82:77:E1
          BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
          Memory:c3640000-c3660000

lo        Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:10514 errors:0 dropped:0 overruns:0 frame:0
          TX packets:10514 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:1666474 (1.5 MiB) TX bytes:1666474 (1.5 MiB)

sit0      Link encap:IPv6-in-IPv4
          NOARP MTU:1480 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)

=======================================================================

# cat /etc/hosts

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost

10.161.121.131 injaus-smoke01

=======================================================================

Probe again restart services and improved.

# /usr/discreet/sw/sw_restart all
Stopping WireTap Server...
WireTap server has been shut down.
WireTap Server stopped successfully.
Stopping Stone+Wire Network Server...
Stone+Wire Network Server stopped.
Mounting Stone+Wire Filesystem...
Output log to: '/usr/discreet/sw/log/sw_mount.log'.
StoneFS: could not open /dev/swfs: No such file or directory
Failed to open /dev/swfs: No such file or directory.
Stone filesystem(s) not mounted.
Stone+Wire Probe Daemon already running.
Starting Stone+Wire Database Server...
Stone+Wire Database Server already running.
Starting Stone+Wire Bandwidth Manager...
Stone+Wire Bandwidth Manager already running.
Starting Stone+Wire Network Server...
Stone+Wire Network Server started successfully.
Starting WireTap Server...
WireTap Server started successfully.

# ps -ef | grep sw_
root      6303     1 0 12:34 ?        00:00:00 /usr/discreet/sw/sw_probed --daemonize
root      6312     1 0 12:34 ?        00:00:00 /usr/discreet/sw/sw_dbd -d
root      6322     1 0 12:34 ?        00:00:00 /usr/discreet/sw/sw_bwmgr -d
root      7560     1 0 12:43 ?        00:00:00 /usr/discreet/sw/sw_serverd -d
root      7614     1 0 12:43 pts/0    00:00:00 /bin/sh /usr/discreet/sw/sw_wiretapd

# less /usr/discreet/sw/log/sw_mount.log

# Discreet sw_mount log file - 1.0
# Started - (EST) Thu Jan 30 12:43:57 2014
# Hostname - injaus-smoke01
[notice] 0 CoMsgLogger.cpp:114 01/30/14:12:43:57.187 Command line: '/usr/discreet/sw/sw_mount all'
[error] 0 swf_StoneFs.C:916 01/30/14:12:43:57.188 StoneFS: could not open /dev/swfs: No such file or directory
[error] 0 sw_mount.C:84 01/30/14:12:43:57.188 Failed to open /dev/swfs: No such file or directory.

Thanks

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Thu, 30 Jan 2014 15:59:21 GMT

Hi Duilio,

The services seem to have started properly, based on the latest output you've posted. Does Smoke run now?

If not, can you please also post these files:

/usr/discreet/sw/log/sw_serverd.log

/usr/discreet/sw/cfg/stone+wire.cfg

How about the output of this command:

ping -t3 `hostname`

Is your media storage properly mounted? Can you browse to the /mnt/StorageMedia/smoke1/p7/ directory via Terminal or the file manager?

The swdb log is full of access errors to the storage folder.

Also, is there any reason why you're using eth1 for your network and not eth0?

Many thanks,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Thu, 30 Jan 2014 19:35:44 GMT

Dear Robert,

thanks for your help.

Here is the information requested.

There is no specific reason for using eth1, not eth0.

Greetings.

Duilio

# less /usr/discreet/sw/log/sw_serverd.log

[notice] 0 CoMsgLogger.cpp:136 01/30/14:12:43:57.279 Output log to: '/usr/discreet/sw/log/sw_serverd.log'.
# Discreet sw_serverd log file - 1.0
# Started - (EST) Thu Jan 30 12:43:57 2014
# Hostname - injaus-smoke01
[notice] 1102850368 CoThreadLinux.C:198 01/30/14:12:43:57.280 Registered thread 'Logger' [ 1102850368 ]
[notice] 223815728 swClient.C:270 01/30/14:12:43:57.287 Using Stone+Wire API 2010.1 [Productswgsx1_1443] (64 bits).
[error] 223815728 swf_StoneFs.C:916 01/30/14:12:43:57.288 StoneFS: could not open /dev/swfs: No such file or directory
[notice] 1100859712 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'FastLaneServerThread' [ 1100859712 ]
[notice] 1103903040 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Disk I/O' [ 1103903040 ]
[notice] 1106008384 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Disk I/O' [ 1106008384 ]
[notice] 1107061056 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Disk I/O' [ 1107061056 ]
[notice] 1104955712 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Disk I/O' [ 1104955712 ]
[notice] 1108113728 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Audio Processor' [ 1108113728 ]
[notice] 1109166400 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Audio Processor' [ 1109166400 ]
[notice] 1110219072 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Streaming Video I/O' [ 1110219072 ]
[notice] 1111271744 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Streaming Video I/O' [ 1111271744 ]
[notice] 1112324416 CoThreadLinux.C:198 01/30/14:12:43:57.289 Registered thread 'S+W Streaming Video I/O (streamlined)' [ 1112324416 ]
[notice] 1113377088 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Streaming Video I/O (streamlined)' [ 1113377088 ]
[notice] 1092335936 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1092335936 ]
[notice] 1093388608 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1093388608 ]
[notice] 1094441280 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1094441280 ]
[notice] 1095493952 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1095493952 ]
[notice] 1096546624 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1096546624 ]
[notice] 1097599296 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1097599296 ]
[notice] 1098651968 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1098651968 ]
[notice] 1099704640 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1099704640 ]
[notice] 1114429760 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1114429760 ]
[notice] 1115482432 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1115482432 ]
[notice] 1116535104 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1116535104 ]
[notice] 1117587776 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1117587776 ]
[notice] 1118640448 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1118640448 ]
[notice] 1119693120 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1119693120 ]
[notice] 1120745792 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1120745792 ]
[notice] 1121798464 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'Image Processing Worker Thread' [ 1121798464 ]
[notice] 1122851136 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Image Converter' [ 1122851136 ]
[notice] 1124956480 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Background I/O' [ 1124956480 ]
[notice] 1126009152 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Background I/O' [ 1126009152 ]
[notice] 1127061824 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Background I/O' [ 1127061824 ]
[notice] 1123903808 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Background I/O' [ 1123903808 ]
[notice] 1128114496 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Pipeline' [ 1128114496 ]
[notice] 1129167168 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Pipeline' [ 1129167168 ]
[notice] 1130219840 CoThreadLinux.C:198 01/30/14:12:43:57.290 Registered thread 'S+W Pipeline' [ 1130219840 ]
[notice] 223815728 swInterfaceTCP.C:122 01/30/14:12:43:57.290 Stone+Wire TCP port set to 7000.
[notice] 1131272512 CoThreadLinux.C:198 01/30/14:12:43:57.291 Registered thread 'S+W Pipeline' [ 1131272512 ]
[notice] 1132325184 CoThreadLinux.C:198 01/30/14:12:43:57.291 Registered thread 'S+W TCP Listener' [ 1132325184 ]
[notice] 1133377856 CoThreadLinux.C:198 01/30/14:12:43:57.291 Registered thread 'S+W Net Input' [ 1133377856 ]
[notice] 223815728 sw_serverd.C:202 01/30/14:12:43:57.291 Requesting 5 MB/s Stone bandwidth.
[notice] 1134430528 CoThreadLinux.C:198 01/30/14:12:43:57.291 Registered thread 'S+W Net Output' [ 1134430528 ]
[notice] 1135483200 CoThreadLinux.C:198 01/30/14:12:43:57.291 Registered thread 'S+W Net Watchdog' [ 1135483200 ]

# less /usr/discreet/sw/cfg/stone+wire.cfg | egrep -v '^\#'

[Partition7]
Name=standardfs
Path=/mnt/StorageMedia/smoke1/p7

[DefaultFileFormats]

[MetadataDirectory]

[StandardFSMediaOptions]

[Initialization]

# ping -t3 `hostname`

PING injaus-smoke01 (10.161.121.131) 56(84) bytes of data.
64 bytes from injaus-smoke01 (10.161.121.131): icmp_seq=1 ttl=64 time=0.012 ms
64 bytes from injaus-smoke01 (10.161.121.131): icmp_seq=2 ttl=64 time=0.010 ms
64 bytes from injaus-smoke01 (10.161.121.131): icmp_seq=3 ttl=64 time=0.009 ms
64 bytes from injaus-smoke01 (10.161.121.131): icmp_seq=4 ttl=64 time=0.008 ms

--- injaus-smoke01 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 0.008/0.009/0.012/0.004 ms

# ll /mnt/StorageMedia/smoke1/p7/

total 48376
drwxrwxrwx 2 root            users 524288 Nov 29 15:46 0
drwxrwxrwx 2 smoke2010_1_sp2 users 139264 Aug 26 15:11 1
drwxrwxrwx 2 root            users      6 Oct 2 2012 112b
drwxrwxrwx 2 root            users      6 Aug 10 2010 112c
drwxrwxrwx 2 root            users      6 Aug 10 2010 112d
drwxrwxrwx 2 root            users      6 Aug 10 2010 112e
drwxrwxrwx 2 root            users      6 Aug 10 2010 112f
drwxrwxrwx 2 root            users      6 Sep 13 2012 1130
drwxrwxrwx 2 root            users      6 Aug 17 2010 1131
drwxrwxrwx 2 root            users      6 Sep 4 2012 1132
drwxrwxrwx 2 root            users      6 Aug 17 2010 1133
drwxrwxrwx 2 root            users      6 Aug 17 2010 1134
drwxrwxrwx 2 smoke2010_1_sp2 users      6 May 20 2013 1d0a
drwxrwxrwx 2 smoke2010_1_sp2 users 495616 May 16 2013 1d0b
drwxrwxrwx 2 smoke2010_1_sp2 users 516096 Jul 30 2013 1d0c
drwxrwxrwx 2 smoke2010_1_sp2 users 147456 Jul 30 2013 1d0d
drwxrwxrwx 2 smoke2010_1_sp2 users 368640 Jul 30 2013 1d0e
drwxrwxrwx 2 smoke2010_1_sp2 users 503808 Jan 6 19:01 1d0f
drwxrwxrwx 2 smoke2010_1_sp2 users 684032 Jul 30 2013 1d10
drwxrwxrwx 2 smoke2010_1_sp2 users 688128 Jan 6 19:00 1d11
drwxrwxrwx 2 smoke2010_1_sp2 users 606208 Jul 30 2013 1d12
drwxrwxrwx 2 smoke2010_1_sp2 users 409600 Aug 27 17:23 1d13
drwxrwxrwx 2 smoke2010_1_sp2 users 417792 Aug 27 17:22 1d14
(...)

# ll /mnt/StorageMedia/smoke1/p7/ | wc -l
539

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Mon, 03 Feb 2014 14:58:01 GMT

Hi Duilio.

All the logs you've posted seem to indicate normal operation. So Smoke's services seem to be working.

I would like to get a complete set of logs to cross-reference them and see what's wrong.

Can you please zip up the /usr/discreet/log, /usr/discreet/sw/log and /usr/discreet/sw/cfg directories and post them or send them to me?

Many thanks,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Mon, 03 Feb 2014 16:47:39 GMT

Robert,

here goes.

Thank you.

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Mon, 03 Feb 2014 18:10:24 GMT

Hi and thanks for the files.

There are several issues:

1. Your storage ID in the /usr/discreet/sw/cfg/sw_storage.cfg is 10, while the sw_framestore_map file lists it as 55. Have you manually changed it from 55 to 10? That might explain why stone&wire cannot identify your storage database and why the 'volume integrity check' (vic) process reports over 800,000 missing frames.

Normally, a workstation's storage Id should never be changed, otherwise you risk losing all frames (caches, renders, proxies) created before the change.

2. You seem to have renamed your computer from "vxfhost" to "injaus-smoke01" on Jan 28. Was that when the problems started? I recommend switching the hostname back to "vxfhost" and re-enabling the vxfhost line in the sw_framestore_map file. You can keep your new network IP, and enter the appropriate IP-hostname entry in /etc/hosts.

3. Smoke reports that it can't find (or open) the license file: /usr/local/flexlm/licenses/DL_license.dat

Please check that the file is there and that permissions allow "read" for everyone.

regards,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Mon, 03 Feb 2014 18:40:20 GMT

Robert,
Thanks for the prompt reply.
I'll talk to the people who made the move from Smoke from one building to another.
They told me they only changed the IP (DHCP to static).
1 - what is the correct ID? What should be changed?
2 - Ok. We will review
3 - They check like this?
Greetings.

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Tue, 04 Feb 2014 14:28:19 GMT

Hi.

Judging by what I saw in the sw_framestore_map, the original ID was 55. It was changed to 10 in the /usr/discreet/sw_storage.cfg file for some reason.

Here's what I would do:

1. Open a Terminal as root and stop stone+wire:

/etc/init.d/stone+wire stop

2. Change the workstation hostname back to 'vxfhost'.

3. Open the /etc/hosts file and match 'vxfhost' to your workstation IP.

4. Open the /usr/discreet/sw/cfg/sw_storage.cfg file and change the ID from 10 back to 55.

5. Open the /usr/discreet/sw/cfg/sw_framestore_map file, disable the "localhost" line and re-enable the "vxfhost" line.

6. Go to the /usr/local/flexlm/licenses directory and run the ls -la command

7. Make sure the DL_license.dat file is there and that it's permissions are -rw-r--r--

8. Restart your workstation to have all the changes applied.

9. Try starting Smoke again.

regards,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Tue, 04 Feb 2014 14:40:23 GMT

Hi Robert,

had no success.

The Smoke still does not start.

I am attaching the output.

Thank you.

Duilio

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Tue, 04 Feb 2014 15:23:10 GMT

Hi.

The error in the logs is "extension "GLX" missing on display ":0.0"

Looks like there's an issue with the graphics card or driver. Are you sure nobody made any changes to the OS while moving the machine?

Is the proper version of the DKU installed? Try reinstalling it. The proper DKU version for Smoke / Flame 2010 SP3 (the first to support the Z800) is 4.0.4

Also, exactly which version of RHEL are you using? It should be 5.3.

Can you please attach the /etc/X11/xorg.conf file?

Regards,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Tue, 04 Feb 2014 17:47:03 GMT

Hi Roberts,

they have Smoke 2010 SP2, not SP3 . DKU version is the same?

Greetings.

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Tue, 04 Feb 2014 18:43:19 GMT

2010 SP3 (which came with DKU 4.0.4) was the first version to support the Z800 workstation.

SP2 came with DKU 4.0.2, which did not include the required drivers to support the Z800 workstation. I'm surprised to hear that it worked like that and I also find it strange that a simple change of network location broke it. Are you sure they didn't make any other changes to the workstation at the same time?

Would it be possible for them to upgrade to DKU 4.0.4 and 2010 SP3? Projects created in SP2 will be compatible.

Thanks,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Wed, 05 Feb 2014 11:23:58 GMT

Robert,

I attached the information requested.

Thank you.

Greetings.

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Wed, 05 Feb 2014 14:33:25 GMT

Hi Duilio.

That looks like the basic xorg.conf file that the OS would create by default, and not the xorg.conf that the DKU creates.

Can you please make sure that:

1. The proper version of the OS is installed: Custom Autodesk version of RHEL 5.3

2. Ensure the network is properly configured.

3. Install the proper version of the DKU: 4.0.4.

4. Install version 2010 SP3 of the software.

Once you have done that, please let me know if Smoke still won't start.

Regards,

Robert.

Re: Smoke 2010 Linux Red Hat 5

Anonymous — Wed, 05 Feb 2014 16:34:25 GMT

Robert,

excuse my ignorance.

As we verify these points you mention?

Where we can get the software to install and culaes are the installation steps?

Thank you.

Best regards.

Duilio

Re: Smoke 2010 Linux Red Hat 5

Robert.Adam — Wed, 05 Feb 2014 16:58:28 GMT

Hi.

Can you please send me the workstation's serial number as well as the customer info via private message?

I will e-mail them the DKU and Smoke software.

As far as the installation steps go:

1. Verify that the workstation is running RHEL 5.3

2. Install DKU 4.0.4

3. Install Smoke 2010 SP3.

4. Look at the /usr/discreet/sw/cfg/stone+wire.cfg, /usr/discreet/sw/cfg/sw_framestore_map and /usr/discreet/sw/cfg/sw_storage.cfg files and make sure that the storage path, HADDR and storage ID match the ones that worked in the past. That way the user will be able to access the projects and media they had before the move.

If the user doesn't need the projects and media that were there before the move, you may reformat everything and reinstall from scratch to get rid of all the configuration issues you've been running into.

I'm attaching the 2010 SP3 release notes and installation guide. You can find detailed step-by-step instructions in there.

Best regards,

Robert.