topic Re: Flame 2022 Trial not starting in Flame Forum

Flame 2022 Trial not starting

Anonymous — Mon, 10 May 2021 19:09:39 GMT

Hello everyone

I want to try install flame 2022 trial to on my Mac pro but not starting.

IFFS error giving me.

Re: Flame 2022 Trial not starting

jeffrey.ramirez — Tue, 11 May 2021 03:05:38 GMT

Hi @Anonymous,

I hope you are doing well.

Do you have any previous Flame install on the same machine? Are any of the network connections active or connected?

Please check this article and see if it helps:

https://knowledge.autodesk.com/article/Local-Wiretap-IFFFS-service-not-running-Connection-refused-prevents-Flame-to-start

Regards,

Jeff

Re: Flame 2022 Trial not starting

Anonymous — Tue, 11 May 2021 18:08:34 GMT

Thank you for your reply..

before this situation i was on big sur. Something went wrong and flame not opened just flame icon jumped and jumped..

i reformat my computer and clean install catalina, now ifffs service error..

on my network only 1 win 10 machine runing..and second computer my mac..

i tried to disconnect network and connect with iphone hotspot.. nothing changed..

any advice could you give for solution ?

Re: Flame 2022 Trial not starting

jeffrey.ramirez — Wed, 12 May 2021 03:29:10 GMT

Hi,

In macOS System Preferences > Security and Privacy > Privacy > Full Disk Access > Make sure the following are checked (Allowed). Note that some of them may not appear yet.

ifffsWiretapServer
wiretapgateway
DLmpd
sw_serverd
Flame

If the issue persist, please send here these log files:

/opt/Autodesk/log/flame_<hostname>_app.log
/opt/Autodesk/log/flame_<hostname>_shell.log
/opt/Autodesk/log/wiretapgateway.log
/opt/Autodesk/log/ifffsWiretapServer.log
/opt/Autodesk/sw/log/sw_serverd.log

An alternative way to collect the log files, if you are familiar with the use of terminal (command line), you may execute this script:

sudo /opt/Autodesk/flame_2022/bin/ftpuploadlogs --days=2

Note: you may copy and paste the entire line above and hit enter in the Terminal app. Once executed it will tell you where the compressed log files are saved. Please send us the compressed file.

Regards,

Jeff

Re: Flame 2022 Trial not starting

Anonymous — Sat, 15 May 2021 16:51:05 GMT

Hello.

im not it professional. I will get help from my friend after vacation of covid-19. And share to you.

Thank You

Re: Flame 2022 Trial not starting

Anonymous — Mon, 17 May 2021 23:23:12 GMT

hola again

in /opt/autodesk/cfg/network.cfg “meta= “value empty default

if you changes that value to “Meta=eth2” problem gone

it seems that solving wiretap gateway service to normal working now.

thanks all answer

Re: Flame 2022 Trial not starting

carlosespinosanitris — Fri, 01 Apr 2022 02:58:31 GMT

Good evening Jeffrey,

I'm having the same problem after installing Flame, After two years of stopping working on flame, I'm going on track again and I need to start engines. attached is the info you'll need.

Thank you for your help.

Carlos.

Re: Flame 2022 Trial not starting

abraham.borbujo — Fri, 01 Apr 2022 08:11:49 GMT

Hi Carlos,

In your case, it looks like you are using macOS Monterrey (12.x.x).

Flame 2022 trial version is not compatible yet with that macOs version.

At this moment, Flame 2022.2 subscription version is required for macOS Monterrey.

Flame Family 2022 release system requirements

Regards,

Abraham

Re: Flame 2022 Trial not starting

carlosespinosanitris — Fri, 01 Apr 2022 10:44:12 GMT

OHHH Noooo! it's ok.

Thank you so much, I should check the system requirements before. 😓

Thanks again Abraham.

Re: Flame 2022 Trial not starting

abraham.borbujo — Fri, 01 Apr 2022 11:31:10 GMT

No problem. My pleasure.

Regards,
Abraham

Re: Flame 2022 Trial not starting

perseus1 — Wed, 13 Apr 2022 10:20:57 GMT

I am running the latest verison of Flaem on my mac studio OS Monterey. flame installs fine, it is possible to set the framestore to a local disk, create a project and ingest footage and play it. its NOT possible to do anything much else, certainly not using Action. If I try to enter Action, I get the spinning wheel of death and have to do a hard reboot. Id flame not supported on the new Mac Studio? If not, can I ask if it ever will be? 😛

regards

David

Re: Flame 2022 Trial not starting

yann.laforest — Wed, 13 Apr 2022 10:30:01 GMT

Hi @perseus1,

Flame should run on the new Mac Studio.

You said that you run the latest version of Flame.

Would you mind specifying if it is the Trial or Commercial version?

Best,

Yann

Re: Flame 2022 Trial not starting

perseus1 — Wed, 13 Apr 2022 10:30:32 GMT

Oh, and its the commercial version, sorry

D

Re: Flame 2022 Trial not starting

yann.laforest — Wed, 13 Apr 2022 11:48:11 GMT

Thanks, @perseus1.

Can you please confirm that you run Flame 2022.3?

Best,

Yann

Re: Flame 2022 Trial not starting

perseus1 — Wed, 13 Apr 2022 12:06:32 GMT

Hi Yann

I have installed version 2023, I hav eno. Idea if it’s 2023.3 and cannot find anywhere that will tell me what sub version it is. I can create a project and star **** up, I cannot get the player to display anamorphic clips with the corrected aspect ratio. On the desktop reels they display fine, but in the player they are not in the correct aspect ratio (to be honest, I always forget what this setting must be, I have looked in preferences and in the controls and options of the player, but no luck, what am I missing?)

I have not tried to do anything further other than start a project and also try to find out if the version 2023 is indeed 2023.3

Any ideas?

Best regards
David

Re: Flame 2022 Trial not starting

yann.laforest — Wed, 13 Apr 2022 12:12:12 GMT

Thanks, David.

Flame 2023 is being released today, so I assumed that you were still on Flame 2022. The latest Flame 2022 version available is 2022.3.

Troubleshooting such issues over a discussion forum is challenging so I recommend opening a ticket with our technical support and having it checked out by one of our engineers.

https://knowledge.autodesk.com/support/flame-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Contacting-Autodesk-Flame-or-Smoke-Customer-Support.html

Please, let me know if you have any questions.

Best,

Yann