topic Re: Create support ticket in FeatureCAM Forum

Create support ticket

TomOliver — Fri, 22 Sep 2017 11:37:21 GMT

In the past, I have been able to create a support ticket. I can find my past tickets but I cannot create a new one now.

I'm probably overlooking it but I cannot seem to find where to create a new one.

Re: Create support ticket

phil.jenningsM7ZMZ — Fri, 22 Sep 2017 11:55:28 GMT

Hi Tom,

you can create a ticket by going thru your management page. please see the PDF attached.

the view my support cases option will also allow you to create a case.

Re: Create support ticket

TomOliver — Fri, 22 Sep 2017 12:41:46 GMT

I've attached a picture of my screen after I click “View my support cases”

Re: Create support ticket

phil.jenningsM7ZMZ — Fri, 22 Sep 2017 12:46:43 GMT

that is odd. this what it should look like.

if you like you can send me your files and a description of the issue and i will set you up with a ticket.

please send to phil.jennings@autodesk.com

Re: Create support ticket

TomOliver — Fri, 22 Sep 2017 12:49:52 GMT

It must be a browser thing. I tried it in Microsoft Edge and it worked. It didn't work in Google chrome.

Re: Create support ticket

tessieresteban — Fri, 08 Jul 2022 08:33:54 GMT

Doesnt work anymore, can't we create tockets anymore?

even with this link : https://knowledge.autodesk.com/contact-support?utm_source=forum-siderail&utm_medium=webpage&utm_campaign=support-downloads&_ga=2.56944803.866111585.1657264966-2132998281.1657264966

It guide threw non-working solutions.

Re: Create support ticket

carlo.ferrario — Wed, 20 Jul 2022 15:28:08 GMT

Thanks @tessieresteban for highlighting this one. It is odd of course, I'm not aware of any disruption so far. Mybe you already tried but, just to be sure:

1) Clean browser cache

2) try from here https://knowledge.autodesk.com/contact-support

3) another test, log into your autodesk account and then create a support ticket from there.

Thanks for testing this out

Regards

Carlo Ferrario

Autodesk Global Support Manager

Re: Create support ticket

tessieresteban — Thu, 14 Jul 2022 23:24:52 GMT

thanks, i uninstall re-install, worked