topic Re: Eagle login problem in EAGLE Forum

Eagle login problem

phybmd — Tue, 25 Mar 2025 00:59:37 GMT

I have a login problem with eagle. I have an education license, but recently this changed to free, which I believe it does periodically to force you back online to reaffirm the license. When I select to go online, I have to sign in. After putting in my email it takes me to my institutes login window. They use a 2FA vip login, and after doing that it just circles back to the login page. It is not clear if this an Autodesk problem or at the University side, but neither side seems to be able to solve the problem. I spent two hours with University IT people (although admittedly they were mostly searching this forum I think) and about the same online with a chat agent last night (whom I think was doing the same).

There are "solutions" elsewhere that suggest to delete a file "subscritions.*". When this is deleted, Eagle restarts with the splash gone with restricted menus: Eagle (with no meaningful submenus), Options->proxy settings, View->reload, and a sign in page (which goes through the same loop describe above). Selecting reload just changes the colors on the sign in page (presumably some users want that feature).

The restart recreates an empty subscription.* file. I suspect this would be written to if the login worked. At one point the chat agent directed me to

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-sign-into-EAGLE-using-SSO.html

I have no idea where to find these variables and neither did the chat agent. The link (https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-set-an-Environment-Variable-for-Fusion-360-on-macOS.html) to how to manually set them did not lead to anything of value either. Those environment variables don't appear when using printenv or env in a terminal window (I am on a mac), even if I create them as given in the instructions.

This now affects my work desktop, laptop, and home desktop, and colleagues computer (all macs). On my work desktop, I can't even see the splash to see the files I have created or work on libraries.

If there is a solution to this, very explicit instructions would be appreciate. It should not be assumed I have in-depth computer expertise.

However, I did not know how to find

Re: Eagle login problem

jorge_garcia — Thu, 27 Mar 2025 20:49:50 GMT

Hello @phybmd ,

I hope you're doing well. I spoke to our developers and this is what they came back with. I recommend sharing this response with your IT team.

Another possibility is that the school's SSO login provider got an update and is not backwards compatible with Eagle. We've seen this for a few customers already. In that case there is something that can be tried out if you can get the IT department involved. The embedded web browser has some issues with the SameSite cookie, which, when set incorrectly, causes the login to break in Eagle.

10:31

I have a solution for the ping federate product, I assume for other SSO providers a similar configuration is possible: https://support.pingidentity.com/s/article/SameSite-cookie-support-in-Ping-Identity-products

The assumption in all of this is that you are using the latest version of EAGLE 9.6.2

Let me know if you continue to run into problems.

Best Regards,

Re: Eagle login problem

henrychiew — Wed, 21 May 2025 08:55:20 GMT

Hi Jorge Garcia/Autodesk Support,

I have encountered the same issue with EAGLE on Mac and Windows, and the suggestion to change the environment variables does not work.

For one of the suggestions to use the string, EAGLE_SIGNIN_USERAGENT=<SSOID>/EAGLE, may I clarify what exactly is "SSOID"?

For another suggestion, when I tried to change the user agent with the browser versions, I encountered the login to OKTA after signing in to my company's SSO.

With other Autodesk products, such as Fusion 360, it will open the default browser to sign with my email address - is it possible to reconfigure EAGLE to use the default browser instead of the embedded browser?

For your further advice please.

Thank you.

Re: Eagle login problem

jorge_garcia — Wed, 21 May 2025 20:50:16 GMT

Hello @henrychiew ,

I hope you're doing well. Let me take this to the developers for review to see what could be going on.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Eagle login problem

jorge_garcia — Thu, 22 May 2025 20:09:18 GMT

Hello @henrychiew ,

I hope you're doing well. My developers are asking if you have any contacts in your IT department they could speak to. This might be happening because of an IT restriction.

Feel free to directly message the info and I'll pass it along to our developers.

Best Regards,

Re: Eagle login problem

henrychiew — Fri, 23 May 2025 02:06:04 GMT

Hi Jorge Garcia, thank you very much for your reply. May I know for which subject matter expert (network, software developer, system admin etc) would your developers like to work with, so that I can approach the relevant team from my IT department for help?

Re: Eagle login problem

jorge_garcia — Fri, 23 May 2025 19:26:27 GMT

Hi @henrychiew ,

They would want to talk with whoever handles access, firewalls, and things like that. So probably Network would be the right team but that's who they are looking for.

Best Regards,

Re: Eagle login problem

henrychiew — Tue, 27 May 2025 10:53:34 GMT

Hi Jorge Garcia,

Thank for your reply. Could you please ask your developers to reach out to the following network engineer:

Network engineer: Wutyi Arkar <ccev3508@partner.nus.edu.sg>

Please also keep the following in the loop in their email correspondence:

System engineer who is familiar with our SSO setup: Stephen Immanuel <ccev3342@partner.nus.edu.sg>

IT Helpdesk Team Lead: Muhammad Faiz Bin Hashim <faiz@partner.nus.edu.sg>

Myself: Henry Chiew <henrychiew@nus.edu.sg>

Re: Eagle login problem

jorge_garcia — Tue, 27 May 2025 19:30:57 GMT

Hello @henrychiew ,

I've let our developers know and someone will be in contact.

Le me know if there's anything else I can do for you.

Best Regards,

Re: Eagle login problem

henrychiew — Tue, 03 Jun 2025 02:29:08 GMT

Hi Jorge Garcia,

Do you know when will your software developers reaching out to us, as we have yet to receive any email from them.

Thank you again.

Re: Eagle login problem

jorge_garcia — Tue, 03 Jun 2025 19:26:40 GMT

Hi @henrychiew ,

I've pinged the developer again to follow up with you.

Let me know if there's anything else I can do for you.

Best Regards,