topic Re: problem with sending invitation for managed libraries in EAGLE Forum

problem with sending invitation for managed libraries

c.seiwert — Mon, 31 May 2021 07:34:29 GMT

Hi there,

for the first time I'd like to share my managed libraries with a colleague. I go to library.io an log in, then I go to "manage members" and send an inviation to my colleague. But he never get's an email or kind of invitation. In the panel it alwys shows the status as "pendung". What did I do wrong?

Thanks in advance

Christoph

Re: problem with sending invitation for managed libraries

Yura.Ivanov.VLuki — Mon, 31 May 2021 10:40:53 GMT

Check your colleague's address carefully.
Write to him for verification.
Letters from info@library.io arrive.

Re: problem with sending invitation for managed libraries

c.seiwert — Mon, 31 May 2021 10:57:43 GMT

Hi Yura,

I double checked the addresses. I invited three colleagues from my company. None of them got the mail. Spam folder ist empty, I talked to our admin but nothing was filtered...

For test purposes I invited myself via my private mail address, not the company mail address. That worked.

So it seems the mail could not be delivered to our company account....

What else could I check?

Best regards

Re: problem with sending invitation for managed libraries

Yura.Ivanov.VLuki — Mon, 31 May 2021 11:11:33 GMT

The company probably does not skip the sender's "INFO" letters or letters without specifying a topic.
Try writing a letter to colleagues without specifying a topic.

And believe the administrators less.
I'm the administrator in the organization. 😉

Re: problem with sending invitation for managed libraries

c.seiwert — Mon, 31 May 2021 11:14:37 GMT

sending a mail from my private account to my company accoutn without a topic is no problem.

Re: problem with sending invitation for managed libraries

Yura.Ivanov.VLuki — Mon, 31 May 2021 11:27:44 GMT

I'm giving up. no exit.

Re: problem with sending invitation for managed libraries

c.seiwert — Mon, 31 May 2021 11:29:39 GMT

Thanks,... anybody else having an idea or a contact to library.io support?

Re: problem with sending invitation for managed libraries

johan_vandenbrande — Mon, 31 May 2021 16:28:18 GMT

Hi Christoph,

Thanks for asking this question. I sent you a PM to see if we can help you solve this problem.

Cheers,

Johan

Re: problem with sending invitation for managed libraries

jorge_garcia — Tue, 01 Jun 2021 21:39:18 GMT

Hi Everyone,

The issue is being investigated. In the meantime, if you login to library.io directly you can accept the invitation directly. That's the workaround until we get this sorted.

Let me know if you have any other questions or concerns.

Best Regards,

Re: problem with sending invitation for managed libraries

c.seiwert — Mon, 07 Jun 2021 06:42:09 GMT

Problem has been fixed by autodesk support! Thanks for helping!

best regards,

Christoph