topic autodesk has already broken version 7.6 in EAGLE Forum

autodesk has already broken version 7.6

Anonymous — Thu, 19 Jan 2017 22:57:46 GMT

Looks like autodesk is going to force your upgrade by breaking 7.6/7.7

when i don't have an internet connection I get the following dialogs.

this is version 7.6.0 under windows

this is a properly licensed version, and this only happens when ethernet is not connected.

and if you click cancel:

Re: autodesk has already broken version 7.6

Anonymous — Fri, 20 Jan 2017 03:52:20 GMT

This sort of programming incompetence beggars the imagination!

AUTODESK apologists in other threads claim that subscribing will provide access to AUTODESK developed features more often and as they are released into the wild. But it looks as if the software craftsmen are mere apprentices and their products will most likely be untamed.

The nett result will be that we users can expect to operate in a perpetual and persistent alpha environment with its associated instabilities and internal inconsistencies.

Where will I be able to find the mythical hyped comfort of laying my professional and business future in such hands?

Re: autodesk has already broken version 7.6

Anonymous — Fri, 20 Jan 2017 16:13:33 GMT

i don't think that i was clear about what's going on here either.

once you get through those dialogs the program quits.

so effectively you can't use 7.6 without a net connection.

wtf...

Re: autodesk has already broken version 7.6

jorge_garcia — Fri, 20 Jan 2017 17:12:48 GMT

Hi copperwheel,

This was a mistake, not an attempt to be evil. I'll report the issue so that it can be corrected. Perpetual licenses of EAGLE aren't affected by the issue you are presenting.

I'll look into it and see how it can be corrected. Assuming it hasn't already been fixed I heard some devs talking about it earlier.

Sorry about the inconvenience there's a lot of new stuff going on and we are fixing things as fast as we can.

Best Regards,

Re: autodesk has already broken version 7.6

Anonymous — Fri, 20 Jan 2017 18:36:41 GMT

ok. Thanks very much.

I'm guilty of jumping to conclusions.

My apologies.

Re: autodesk has already broken version 7.6

jorge_garcia — Fri, 20 Jan 2017 20:55:12 GMT

Hi copperwheel,

You have a Make Pro license which always required and internet connection even before the acquisition. According to our devs all of our servers are working.

Are you behind a proxy, or IT restriction?

Let me know if there's anything else I can do for you.

Best Regards,

Re: autodesk has already broken version 7.6

Anonymous — Fri, 20 Jan 2017 22:18:52 GMT

jorge,

for about 4 hours last night several of the cadsoft.de were not responding. they appear to be working today....

Dave

Re: autodesk has already broken version 7.6

jorge_garcia — Fri, 20 Jan 2017 22:32:29 GMT

Hi Dave,

Thank you for the confirmation, I'm happy it's working now.

Let me know if there's anything I can do for you.

Best Regards,

Re: autodesk has already broken version 7.6

Anonymous — Fri, 20 Jan 2017 22:35:51 GMT

jorge,

oh i am sure you and autodesk know exactly what you can do for me and all of your EX-customers....

dave

Re: autodesk has already broken version 7.6

jorge_garcia — Fri, 20 Jan 2017 22:39:18 GMT

Hi Dave,

I'm just a product support specialist, I'm doing all I can to try to help our customers within what my job allows. I can assure you that those who make the decisions here are also fully aware of what's going on.

Thank you for participating here.

Best Regards,

Re: autodesk has already broken version 7.6

Anonymous — Mon, 30 Jan 2017 18:26:22 GMT

here's the license :

N1UL3V7 1 EAGLE Ultimate LS 3User V7

from help

i don't think that's a "make pro" license or whatever.

Any idea on what's going on ?

Did we get the wrong activation code or something ?

This is a public forum, please refrain from posting serial numbers or personal information

Edited by
Discussion_Admin

Re: autodesk has already broken version 7.6

edwin.robledo — Tue, 24 Jan 2017 16:53:59 GMT

HI Copperwheel,

I will avoid placing license details online, please contact me directly edwin.robledo@autodesk.com, I will be able to complete your request this way.

Best Regards,

Re: autodesk has already broken version 7.6

synfinatic — Wed, 25 Jan 2017 17:25:49 GMT

@jorge.garcia wrote:
Hi copperwheel,

This was a mistake, not an attempt to be evil. I'll report the issue so that it can be corrected. Perpetual licenses of EAGLE aren't affected by the issue you are presenting.

I'll look into it and see how it can be corrected. Assuming it hasn't already been fixed I heard some devs talking about it earlier.

Sorry about the inconvenience there's a lot of new stuff going on and we are fixing things as fast as we can.

Best Regards,

LOL. Can't imagine why everyone is upset/worried that the subscription licensing thing won't cause problems with them. Nope, nothing can possibly go wrong! It's impossible! Trust us, we know what we're doing!

Also Murphy's Law isn't real. When it does go down, it'll totally be at a time which is convenient for your customers. Definitely not when you get back from a 2 week vacation and have to start a rush job for your most important customer.

Re: autodesk has already broken version 7.6

jorge_garcia — Wed, 25 Jan 2017 21:31:11 GMT

Hello synfinatic,

Just to clarify, the subject of this thread has nothing to do with Autodesk servers and everything to do with the servers Cadsoft used to support the Make Pro license.

Also keep in mind that EAGLE has a 14 day heartbeat, so Autodesk servers would have to be out of comission for 14 days for anyone to be unable to work.

Best Regards,

Re: autodesk has already broken version 7.6

synfinatic — Wed, 25 Jan 2017 22:02:00 GMT

Also keep in mind that EAGLE has a 14 day heartbeat, so Autodesk servers would have to be out of comission for 14 days for anyone to be unable to work.

Hi Jorge,

No that's not true. Your servers only need to be off line when I need to refresh my 14 day window. Like I said, if I go on vacation for 14 days (my computer is turned off because we like saving power/the environment but your licensing server is running) and then on the 15th day try to use Eagle when the server is offline then I'm SOL until you fix it.

There are dozens of other reasons other then "I went on vacation" which might prevent Eagle from calling home for 14 days.

Anyways, yes, I get it that this was about the "CadSoft" servers and those are different from the "AutoDesk" servers. But the simple fact is you can't/won't guarantee that your "AutoDesk" service will never go down because we all understand that things happen in life and nobody is perfect. And that even if you were perfect, there are other people/services/companies which can break things just as badly (my ISP going down for example).

I know what you're thinking... that'll never happen! Or happen so so rarely that "it's not a big deal". But it's a cumulative problem for the end user. We got to deal with all kinds of problems which hurt productivity. Many aren't your fault. Some like bugs or a down license server are. But they add up over time and make us less efficient and cause us stress and all kinds of problems (even possible financial implications). And as I said, there's Murphy's Law which says these kinds of problems always seem to happen at the worst possible time. So when we see something we pay for intentionally designed to fail, all we see is more problems.

Realize, nobody outside of AutoDesk was asking for this change. This isn't here to help us and does us no good, nor does it provide us any value. At best we never notice it. At worse, it causes some customers serious problems.

Re: autodesk has already broken version 7.6

jorge_garcia — Wed, 25 Jan 2017 22:24:50 GMT

Hi synfinatic,

I see your point now. I don't have much to say to that, your position is very reasonable.

I guess over the long haul if people see that the service is reliable (there's obviously a lot of incentive to make it reliable) then people begin to trust it and become more willing to accept the small hiccups it may have.

I would like to think that the mindset would be like that of cable (I preface this by saying that where I live I have excellent cable tv service, YMMV) service. It's up 99.99% of the time, so I put up with rare cases that it's down.

I know cable tv isn't business critical, but I think the point has some merit. If time shows that the service is reliable(Autodesk is doing a lot to make it reliable) then most users will never notice it.

Thanks for your feedback we really appreciate it and keep it coming.

Best Regards,

Re: autodesk has already broken version 7.6

synfinatic — Wed, 25 Jan 2017 23:38:24 GMT

So taking your analogy about cable service...

When my cable (Comcast) goes out or they show up late to my house to do work, their SLA (service level agreement) says they refund me a portion of my bill. I tried looking in the new license agreement to see if AutoDesk had an SLA, but I couldn't find the agreement on your website. I've also worked at a variety of companies where we had similar SLA agreements with our customers/vendors, so this seems to be a pretty common industry standard when providing a service.

What SLA does AutoDesk provide for the service? How do you measure "uptime"? What happens if you don't meet your promise? I know you said there's a lot of incentive to make it reliable, but a SLA would tell customers up front what reliability really means to AutoDesk.

Also, I don't know if AutoDesk recently changed things or this is a typo, but on this page: http://www.autodesk.com/products/eagle/subscribe under the FAQ section, it says we only need to connect every 30 days for the license check; not every 14 days like I've heard on this forum.

Re: autodesk has already broken version 7.6

synfinatic — Fri, 27 Jan 2017 19:47:04 GMT

I'm still hoping to hear back from you Jorge.

Re: autodesk has already broken version 7.6

jorge_garcia — Mon, 30 Jan 2017 17:18:28 GMT

Hi Synfinatic,

I'm still looking into it, I found some terms of service agreements but nothing specific on EAGLE. I'm waiting to get some direction in this regard so that I can give you a proper response.

Once I have something I'll post again. Thank you for following up.

Best Regards,

Re: autodesk has already broken version 7.6

synfinatic — Tue, 31 Jan 2017 04:48:29 GMT

Thanks, I look forward to hearing what you find out.