topic Re: I bought standard licence for a month ,but i can't use it . in EAGLE Forum

I bought standard licence for a month ,but i can't use it .

Anonymous — Mon, 07 Jan 2019 09:34:51 GMT

I am learning Eagle software for my reference i too one existing board. It has 2 layer with 4 schematic pages.some XY board size. software doesn't support to edit in that it ask me to buy standard licence.

So i bought standard licence.But i can not use it, still i am facing same issue as like before using in free trail version.

please some one give solution.

Re: I bought standard licence for a month ,but i can't use it .

rachaelATWH4 — Mon, 07 Jan 2019 11:05:02 GMT

It looks like EAGLE hasn't seen the updated entitlement yet. If you go to the EAGLE control panel and sign out and back in again it should refresh the token and give you your updated license. If not, log into your Autodesk account and have a look at what your entitlements are showing in your account as it may be that your purchase hasn't been applied to your account yet. It's usually pretty quick but there have been a few cases reported on the forums where it's taken a few hours or maybe a little longer.

Best Regards,

Rachael

Re: I bought standard licence for a month ,but i can't use it .

alexA3RDM — Mon, 07 Jan 2019 18:03:31 GMT

I just had the same problem two days ago. The license showed up in my account view instantly, but it took an entire day before signing out and back in in Eagle successfully refreshed it.

Lost a solid day of work in the process

Re: I bought standard licence for a month ,but i can't use it .

rene.kellenbenz — Mon, 07 Jan 2019 21:53:49 GMT

I'm having the same problem here. In the products and services panel it showed up roughly one hour after the purchase. But even 1 day later Eagle on my PC doesn't fetch the licence. I can't count how often I've already signed out and in again.

Re: I bought standard licence for a month ,but i can't use it .

jorge_garcia — Tue, 08 Jan 2019 23:06:39 GMT

Hello @rene.kellenbenz,

I hope you're doing well. That's really odd, and you are sure you are signing into EAGLE with the same account that has the entitlement. I know it seems obvious, but I can't assume and it has been the problem for other users.

Let me know if there's anything else I can do for you.

Best Regards,

Re: I bought standard licence for a month ,but i can't use it .

rene.kellenbenz — Fri, 11 Jan 2019 05:09:45 GMT

Hello Jorge,

I wrote an email to eaglesales@autodesk.com, as you suggest in one of your older posts regarding this topic. Their helpdesk sorted it out within minutes. They changed something on the settings of my account and it worked. Apparently I wasn't the only one having this problem.

Regards,

René