topic Re: Error Message Initializing Portals in Civil 3D Forum

Error Message Initializing Portals

Anonymous — Mon, 21 Dec 2020 17:44:50 GMT

I receive the below error message when I open AutoCAD Civil 3D 2021. Also, my ArcGIS for AutoCAD add-in will not work (it has been erased from the tool palette somehow) and when I go to use my AutoTURN Pro application, AutoCAD immediately crashes... Just a couple weeks ago both AutoTURN and ArcGIS for AutoCAD worked just fine and I did not receive the error message below. Anyone know why this is occurring and what I can do to get this fixed?

Re: Error Message Initializing Portals

glangston — Thu, 22 Apr 2021 15:15:09 GMT

I am having the same error pop up after installing Civil 3d 2022. Now I get the message in Civil 3d 221 also. I have submitted a ticket but have heard nothing back from Autodesk.

Re: Error Message Initializing Portals

Anonymous — Tue, 15 Jun 2021 18:31:36 GMT

I am experiencing this same error. Has anyone heard of a solution yet?

Re: Error Message Initializing Portals

glangston — Tue, 15 Jun 2021 18:43:27 GMT

I uninstall the the Arcgis connector and that solved my problem. This is built into the new Autocad 2022 Civil

Re: Error Message Initializing Portals

JohnGaeta1192 — Thu, 08 Jul 2021 00:55:53 GMT

This did not resolve the issue for me

Re: Error Message Initializing Portals

Anonymous — Thu, 08 Jul 2021 12:22:42 GMT

@JohnGaeta1192 This did not resolve my issue either.

To give a little background on my specific issue. At the time of the occurrence I was using 2018 Map 3D with a Carlson survey plug-in and the ArcGIS for AutoCAD 400.1 plug-in. I was forced to restart my system due to a VPN issue. After the reboot the ArcGIS plug-in no longer loaded and I would receive the same error message at the start of this thread. I attempted uninstall and reinstall of each program, starting with one and then also all of them together. I tried using the ArcGIS 400.2 and would receive the same. At times the plug-in would partially load to the point I could see it in Map 3D but could not use it. We tried resetting Map 3D to default settings and even ran full diagnostics on my system. None of the above resolved the issue. In the end, IT ended up completely wiping my computer and reimaging. We then installed all new programs and loaded 2018 Map 3D, Carlson survey and ArcGIS for AutoCAD 400.2 plug-ins. All systems work as they should now.

My easiest option may have been to upgrade to 2022 Civil 3D and eliminate the Carlson & ArcGIS plug-in. However 2022 Civil 3D requires ArcGIS 10.8.1 and my company has not made the upgrade to support this yet. We do intend to later this year and at that time I will most likely upgrade as well.

Hopefully this is helpful to you or others.

Re: Error Message Initializing Portals

JohnGaeta1192 — Thu, 08 Jul 2021 21:47:04 GMT

Thank you for the details.
We have ArcGIS 400.1.0.2 installed on a 100 or so PCs with only one currently with this issue. We are using AutoCAD MAP 2020. I have re-installed the plugin and reset AutoCAD defaults but didn't solve the issue.
We have ESRI on site and have asked them to investigate the issue. I will post if we have any success.

Re: Error Message Initializing Portals

JohnGaeta1192 — Sat, 10 Jul 2021 01:27:30 GMT

Fixed! To resolve:

Close AutoCAD (or other Autodesk application)

Delete/rename file C:\Users\%username%\AppData\Local\Esri\ArcGIS for AutoCAD\400\ApplicationSettings.json

Restart AutoCAD (or other Autodesk application)

Cheers

John

Re: Error Message Initializing Portals

kwilktrihydro — Fri, 15 Aug 2025 01:47:45 GMT

@JohnGaeta1192 you deserve more credit for solving this. Thank you 4 years later!