topic 'Download and Purchase' not working under Educational License in Character Generator Forum

'Download and Purchase' not working under Educational License

Anonymous — Sat, 05 Apr 2014 00:19:25 GMT

Hi...I created a character in the Character Generator under the Educational License but was unable to continue after clicking the 'Purchase and Download' button.

I may have misunderstood but I was under the impression that the Educational License allowed for the characters to be downloaded. Before hitting the 'Purchase and Download' button it says the cloud credit balance is "Unlimited Credits - Account (Shared) 99999999999" and after hitting the button, I get a message that says, "You have insufficient cloud credit (only -1 cloud credits) to purchase this character.

Have I misunderstood what is allowed or is there something that can be rectified?

Thanks!

Re: 'Download and Purchase' not working under Educational License

Anonymous — Sun, 06 Apr 2014 10:02:00 GMT

I am having the same issue and would love to get a resolution as well!

Re: 'Download and Purchase' not working under Educational License

Anonymous — Sun, 06 Apr 2014 11:00:27 GMT

I encounter the same problem...Can someone from Autodesk help ?

Re: 'Download and Purchase' not working under Educational License

Anonymous — Sun, 06 Apr 2014 12:28:35 GMT

Me too. Help!

Re: 'Download and Purchase' not working under Educational License

Anonymous — Sun, 06 Apr 2014 21:08:36 GMT

Yes, same problem. It would be great to get a solution to this problem. Anyone?

Re: 'Download and Purchase' not working under Educational License

Anonymous — Mon, 07 Apr 2014 03:26:24 GMT

I'm also having the same issue with the "Download and Purchase".

It was working for me.

The last time it worked was April 4th.

Re: 'Download and Purchase' not working under Educational License

Anonymous — Mon, 07 Apr 2014 08:29:32 GMT

Likewise: Aptil 7th

Re: 'Download and Purchase' not working under Educational License

Anonymous — Mon, 07 Apr 2014 10:38:52 GMT

I'm also having the same issue

Re: 'Download and Purchase' not working under Educational License

charlesmartin — Mon, 07 Apr 2014 13:24:56 GMT

Hi,
We apologize for the problem.

We are looking at the issue.
It should be fixed soon.

Sophie

Re: 'Download and Purchase' not working under Educational License

Anonymous — Mon, 07 Apr 2014 13:34:44 GMT

Thanks Sophie!

Looking forward to it and thanks for the response! =]

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Re: 'Download and Purchase' not working under Educational License

gaudres — Mon, 07 Apr 2014 17:01:23 GMT

Hi,

The issue should be solved now.

Can you please sign out of Character Generator or Autodesk Accounts, clear your caches and cookies, and restart the browser then you should be able to download your characters.

Best regards

Sophie

Re: 'Download and Purchase' not working under Educational License

Anonymous — Mon, 07 Apr 2014 23:38:10 GMT

Awesome! It was fixed!!

Thank you so much for your help!

Re: 'Download and Purchase' not working under Educational License

Anonymous — Tue, 08 Apr 2014 08:53:25 GMT

Thanks for the quick resolutions, guys!

Re: 'Download and Purchase' not working under Educational License

Anonymous — Thu, 15 May 2014 19:44:44 GMT

I am getting the same problem. A few days ago I could download the characters but not now. Also when I generate a character I can not select high res or medium res textures. It simply won't accept the check mark in the box.

I signed out. I deleted all my browser history and cache. The result is still the same. I can not download anything.