topic Bim 360 Team not loading in BIM 360 Team Forum

Bim 360 Team not loading

DRITPL — Tue, 10 Oct 2017 05:49:38 GMT

Hi,

When i click on the assigned hub for the Bim360 team, the page does not load, the page keeps refreshing automatically but does not display any content, this is a new team account.

Re: Bim 360 Team not loading

Anonymous — Mon, 06 Nov 2017 11:04:33 GMT

I am having the same error, the user does have hub access - I have tried to make them a project contributor as well as a team member. They have tried logging-on through Chrome and Firefox. The issue persists in both browsers.

Re: Bim 360 Team not loading

Ezekiel12 — Mon, 06 Nov 2017 11:47:19 GMT

Maybe try to wait a while. These errors usually fix themselves after few minutes. I had it too today and now it is okay.

Re: Bim 360 Team not loading

BrettWright — Mon, 06 Nov 2017 17:04:34 GMT

hi all,

This (endless loop) is a known issue when you try to access any hub directly from the url. vs. just logging in via a360.autodesk.com.

The fix is to add /login/signup to the end of the url, and that will then allow you to log in without getting stuck in the endless loop.

i.e. companyname.autodesk360.com/login/signup.

Have a great day 🙂

Re: Bim 360 Team not loading

Anonymous — Mon, 06 Nov 2017 17:11:11 GMT

Hi Brett,

Unfortunately the issue persists. When doing that I encounter an error page

"Error

Server encountered an unexpected error."

Re: Bim 360 Team not loading

BrettWright — Mon, 06 Nov 2017 17:23:18 GMT

Hi Astrid,

Just to confirm, it's not you having an issue, it's another member that you've added to your hub, correct?

1. has this member ever been logged into this specific hub before?

2. are they able to log into any hubs at all with those same login credentials?

3. have they tried to do a browser history / cache clear?

4. are you sure they're not running some type of firewall that would be blocking their access? (proxy doc here)

5. have they recently changed their account id email address in their accounts.autodesk.com page?

6. Can you have them do a screencast recording (download here and make public) so that we can see exactly what is happening?

Re: Bim 360 Team not loading

Anonymous — Tue, 07 Nov 2017 15:27:42 GMT

I am having a related issue 😞

I created a new project in 360 today - I am the Project Admin - and it says I do not have sufficient rights to the project. However, I can open the other projects in my 360 account. What am I doing wrong?

Angela

Re: Bim 360 Team not loading

scott.a.green — Tue, 07 Nov 2017 19:02:25 GMT

@buildingcaterers

I saw your same question on my older thread (Created a project but do not have access?). To restate my response here, this is in Revit correct? Have you published any Revit files using C4R to that project? Or was the Revit files in that project created in another version of Revit? To show up, there should be Revit files that were added to the Team project using Collaboration for Revit (not drag and dropped into the folder) and the version of Revit you have loaded up needs to be the same version as the files in the project.

See: Collaboration for Revit: Projects on BIM 360 do not show up in Revit

And: BIM 360 Team / C4R project folder is missing from Revit (Unable to find/view project)

-Scott

Re: Bim 360 Team not loading

Anonymous — Fri, 24 Nov 2017 15:34:58 GMT

I added the /login/signup and it went to page that says 'your account is awaiting administrators approval...'

Thanks!