topic Re: Revit file corrupt - data extraction problem in BIM 360 Support Forum

Revit file corrupt - data extraction problem

Renzo_van_Rijswijk — Mon, 08 Jun 2020 09:39:32 GMT

We encounter a big problem with one of our models. It is a MEP model created in Revit. We use Design Collaboration and untill this morning that works fine. However, when uploading the file, it has a problem during the extraction of the data... We tried several times, but no success. The user tried an Audit and Compact of the Revit model. Still no luck.

The publish log says:

We have encountered some issues while preparing the file for viewing. Please contact support for assistance.

Please help! Gr. Renzo

Re: Revit file corrupt - data extraction problem

múinteoir — Mon, 08 Jun 2020 09:47:08 GMT

Have a look here - https://knowledge.autodesk.com/support/bim-360-team/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-We-have-encountered-some-issues-when-preparing-file-when-viewing-a-Revit-file-in-BIM-360-Team.html

It may be that an audit will sort it.

Re: Revit file corrupt - data extraction problem

Renzo_van_Rijswijk — Mon, 08 Jun 2020 09:55:47 GMT

Hi, thank you for your quick reply.

Already we did the Audit fix. But that did not help us.

I ask my collegue about if there are any error messages.

Gr. Renzo

Re: Revit file corrupt - data extraction problem

michelle.vollert — Tue, 09 Jun 2020 09:28:12 GMT

Hi @Renzo_van_Rijswijk,

I am sorry to hear about the issue you are having. I am Michelle from Autodesk Technical Support and I will assist you with this. As you also opened a support request, we will work on this issue in the support case.

Best regards,

Michelle

Re: Revit file corrupt - data extraction problem

lim.wendy — Thu, 11 Jun 2020 02:05:34 GMT

Thanks @michelle.vollert !

Re: Revit file corrupt - data extraction problem

Renzo_van_Rijswijk — Thu, 11 Jun 2020 06:23:27 GMT

Thank you all for your help.

The solution was to do the following in Revit:

- in Publish settings create a new set with only one 3D view

- be sure that this set is the only one active

- sync and publish works now

- go back to Publish settings and make your old set active agaiin

- republish, and it works!

Gr. Renzo

Re: Revit file corrupt - data extraction problem

lim.wendy — Thu, 11 Jun 2020 07:40:28 GMT

Hi@Renzo_van_Rijswijk

Happy to learn that the issue is resolved.

I'm heartened to see you sharing the solution in the forum, thank you for making a difference!

🙂