topic Re: Failed Processing PDF File in BIM 360 Support Forum

Failed Processing PDF File

carlosrdrzalns — Mon, 15 Nov 2021 15:43:50 GMT

Hi there,

I am getting an error in BIM 360 trying to process a pdf document, so it is saved to the cloud but I cannot open it in the viewer, as it has not been processed (translated to SVF).

The document's size is 11MB, could it be the problem?

Best regards,

Re: Failed Processing PDF File

gareth.spencer1 — Tue, 16 Nov 2021 10:40:03 GMT

Hi @carlosrdrzalns ,

Where are you saving the file to? Is it the Plans area or the Project Files area?

Also is this a multi page PDF? As there is a page limit. See this article What are the size limitations when uploading a file to BIM 360 (NextGen)?

I would suggest reading this article also on the Autodesk Knowledge Network post "Processing failed" error appears after uploading a PDF to BIM 360 as it highlighted about Encrypted PDF files also.

I hope this helps you out.

Re: Failed Processing PDF File

carlosrdrzalns — Tue, 16 Nov 2021 11:32:46 GMT

Thank you!! It is a multi-page PDF and it exceeds the Project File folder page limits, so there is the issue.

Best Regards,