topic No access to BIM360 Document Management in BIM 360 Support Forum

No access to BIM360 Document Management

sabrina_becker74QS5 — Tue, 08 Jul 2025 09:05:54 GMT

Hello everyone,
Since yesterday, I no longer have access to Document Management in BIM 360. I'm getting a message saying that either the project is not active or I don’t have permission to access it. However, this cannot be the case – I am the project admin, and I did not deactivate the project (I checked). At the moment, I can only access the Insight module, everything else is unavailable. Has something been shut down? Are my project files lost?
I did not receive any notice about a deactivation. Could this just be an internal Autodesk issue?
Has anyone else experienced this or can someone from the community help?

Thanks in advance!

Re: No access to BIM360 Document Management

múinteoir — Wed, 09 Jul 2025 10:24:23 GMT

Hi @sabrina_becker74QS5

Try the following:

Sign out of BIM 360.
Clear browsing cache and history.
Login to BIM 360 and access Document Management.

If the preceding steps do not resolve the issue, follow these steps:

Go to Project Admin service within BIM 360.
Remove BIM 360 Document Management permissions from the impacted project member.
Wait 5 minutes.
Add BIM 360 Document Management permissions back to the impacted project member.

Re: No access to BIM360 Document Management

jimmy_fahyK7CVZ — Thu, 25 Sep 2025 12:00:04 GMT

I have seen this today also , is there a reason for this I wonder . I am also the account manager

Re: No access to BIM360 Document Management

RSomppi — Thu, 25 Sep 2025 12:18:38 GMT

According to the post above yours, it appears to be conflict with the browser cache.

Re: No access to BIM360 Document Management

beckerF8CVV — Tue, 23 Dec 2025 09:23:33 GMT

Thank you for your responses. I tried deleting my cache and revoking the access , but sadly it did not work. I changed the project now to the ACC.
But thank you for your help!