topic Re: PDF upload issue in BIM 360 Support Forum

PDF upload issue

Bnilath — Mon, 13 Nov 2017 11:30:12 GMT

Hi,

I can’t able to upload pdf files to one specific folder. I am getting frequent error message. Please advise.

Thanks & Regards,

Bujair

Re: PDF upload issue

Anonymous — Mon, 13 Nov 2017 11:35:43 GMT

We have tried the same files in another folder and it works, there is some kind of an issue with this specific folder/files not accepting these files.

Re: PDF upload issue

zijing.zhang — Mon, 13 Nov 2017 12:16:42 GMT

Hi @Bnilath and @Anonymous,

We will check it.

Could please provide your failed files to us, it will help us to debugging and narrow down the problem you're experiencing.

Feel free to send me a private message or email me with your files.

Thanks very much in advance,

Zijing

Re: PDF upload issue

Bnilath — Mon, 13 Nov 2017 12:27:21 GMT

Hi Zijing,

Files shared through private message. Please check and advise.

Thanks & Regards,

Bujair

Re: PDF upload issue

zijing.zhang — Mon, 13 Nov 2017 12:29:34 GMT

Hi @Bnilath

Thanks for your promptly reply, it is on the radar of the development team. An update will be posted on here once the issue is resolved.

Thanks,

Zijing

Re: PDF upload issue

ilai_rotbaein — Mon, 13 Nov 2017 12:58:04 GMT

Hi,

Can you please check in your publish log if there's a previous upload of these files that is still processing? That could be one reason why you can't upload to that specific folder.

Thanks,

Ilai

Re: PDF upload issue

zijing.zhang — Mon, 13 Nov 2017 13:18:26 GMT

Hi @Bnilath,

I just tried myself, and I couldn't reproduce this issue.

I uploaded these 4 pdf files in a subfolder of Plans, and here is the result:

in publish log

As @ilai_rotbaein mentioned, if you uploaded the same file when the pervious version was still in processing, the second one would be failed.

If not, could you please provide more details like steps to help us to reproduce or add me into the folder which maintained errors?

Thanks in advance,

Zijing

Re: PDF upload issue

Anonymous — Mon, 13 Nov 2017 13:37:45 GMT

When we replicate this issue in a test environment in our "training" project it works fine, we don't seem to have an existing spooling with the same files. Probably there is an earlier version already uploaded and the expected behaviour would be to version up rather than refuse to upload.This sub-folder is part of the project hierarchy and these files need to go exactly into this location.

Re: PDF upload issue

zijing.zhang — Mon, 13 Nov 2017 14:10:24 GMT

Hi @Anonymous and @Bnilath,

Thanks for your reply. Please have a try to re-upload those PDF files and avoid that the pervious version is still uploading/processing before published in the same folder. If you could still reproduce this issue, please contact me.

Thanks,

Zijing

Re: PDF upload issue

Jason_Kai_Jiang — Tue, 14 Nov 2017 03:25:50 GMT

Hi asafaryan,

If the same file is still under Review step, the new upload can't generate a new version and will cause the kind of failure. Another "create" fail may cause by file lock.

Could you please hove the mouse to the red "!" markup and share us the error message?

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

Re: PDF upload issue

Bnilath — Tue, 14 Nov 2017 03:32:21 GMT

Hi Jason,

Please find the attached file. I deleted all previous versions and tried, but still showing the same error message.

Thanks & Regards,

Bujair

Re: PDF upload issue

Jason_Kai_Jiang — Tue, 14 Nov 2017 03:41:04 GMT

Hi Bnilath,

I will notify the engineering team to investigate it asap.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

Re: PDF upload issue

Jason_Kai_Jiang — Tue, 14 Nov 2017 04:39:01 GMT

Hi Bnilath,

The failure was not caused by the previous versions that have already finished the extraction and displayed on document list.

It was caused by the job has not finished the extraction and may be in the Review step. Could you please double check the Publish Log GUI? Are there any stuck job or job in Review state? If yes, please cancel them before uploading the same file.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

Re: PDF upload issue

anil_mistry — Tue, 14 Nov 2017 14:28:08 GMT

Hi @Bnilath,

I'm just checking in to see if you need more help with this. Did the suggestion that @Jason_Kai_Jiang provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Re: PDF upload issue

anil_mistry — Wed, 15 Nov 2017 14:34:06 GMT

Hi @Bnilath,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

Re: PDF upload issue

Bnilath — Thu, 16 Nov 2017 03:11:22 GMT

Hi Jason,

Thank you for your replay.

It is working now.

Thanks,

Bujair.PN

Re: PDF upload issue

anil_mistry — Thu, 16 Nov 2017 13:35:53 GMT

Hi @Bnilath,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let us know if you have any other questions or concern.

Thank you and have a great day!