topic Re: CAD dwg extract failed In BIM 360 Docs in BIM 360 Support Forum

CAD dwg extract failed In BIM 360 Docs

Anonymous — Fri, 23 Mar 2018 14:44:03 GMT

HELLO

this file can not help opening

I tried your suggestion

Re: CAD dwg extract failed In BIM 360 Docs

Luciane_Conceicao — Mon, 26 Mar 2018 11:12:21 GMT

Hi Murat,

Thank you for posting your question on the forum.

I have sent your file to our engineers and will let you know the outcome via the support case you created earlier.

Will post any useful information here in the future, once we finish troubleshooting.

Cheers,

Luciane

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

Re: CAD dwg extract failed In BIM 360 Docs

anil_mistry — Tue, 27 Mar 2018 14:46:31 GMT

Hi @Anonymous,

I just want to let you know that engineering team is still investigating this behavior and @Luciane_Conceicao give you an update as soon as she has more information.

Thank you and have a great day!

Re: CAD dwg extract failed In BIM 360 Docs

Anonymous — Thu, 05 Jul 2018 08:41:06 GMT

Unfortunately the problem persists

Re: CAD dwg extract failed In BIM 360 Docs

scott.a.green — Fri, 27 Jul 2018 22:36:13 GMT

@Anonymous

Please see:

DWG uploads into BIM 360 Docs folders fail to process.

These steps worked for me with your file. I tried the original - it failed. So I made two different tests:

1. I tried -Purge and AECTOACAD - then uploaded to Docs, this was successful.

2. I used the recovery tool, opened the DWG, audited, purged (with regapps as well), saved, uploaded to Docs. This was also successful.

I uploaded to the "Plans" folder. I will attach the files in this reply.

If it works for you, please mark my reply with 'Accept as Solution'.

Thank you,

-Scott

Re: CAD dwg extract failed In BIM 360 Docs

scott.a.green — Mon, 30 Jul 2018 18:06:27 GMT

@Anonymous

I haven't heard back from you on this thread since I posted that I was able to resolve the issue and upload/extract to the Plans folder successfully.

Please go through the steps I posted, this should fix the issue for you, and if that works, mark the post with 'Accept as Solution'.

Thank you,

-Scott