topic Re: Bim 360 Syncing to Cloud - Pending Action Errors in BIM 360 Support Forum

Bim 360 Syncing to Cloud - Pending Action Errors

Anonymous — Mon, 06 Aug 2018 11:39:58 GMT

For a new project i did a collaborate - Sync on the BIM360 Document Management.
Everything was going good, except after a while i got a message from the desktop connector there was a pending Action of a .log file. No problem, collaborating was working , so...
But after a while the message was popping up every 30 minutes and it starts to be annoying.
Deleting solves nothing, restarting the system, now way, its still alive.

Is there a clean up solution for this?

Re: Bim 360 Syncing to Cloud - Pending Action Errors

richardparker — Tue, 07 Aug 2018 10:12:12 GMT

Hi Johan, please can you advise which version of the Desktop Connector you are using?

Many thanks,

Richard

Re: Bim 360 Syncing to Cloud - Pending Action Errors

mespaillat — Tue, 07 Aug 2018 11:37:38 GMT

Hello @Anonymous,

Thank you for posting to our forums!

Can you provide the version of the Desktop Connector you have installed as requested by @richardparker?

Are you asking how to uninstall the Desktop Connector, and cleanup any left over files/folders?

If so, please see below:

Uninstall the Desktop Connector using Uninstall a program or settings in Windows
Delete the folders Desktop Connector, Desktop Connector Diagnostics, and DesktopConnector.Applicat_Url_3jj2w2iynvqiiebej5jo1rt0nhfjfaur found in C:\Users\username\AppData\Local\Autodesk if they are still present after the uninstall
Re-install the Desktop Connector to see if the issue is resolved

If these steps help resolve this issue for you, please click the ACCEPT SOLUTION button.

Thank you for choosing Autodesk!

Regards,

mespaillat

Autodesk Support Team

Re: Bim 360 Syncing to Cloud - Pending Action Errors

Anonymous — Wed, 08 Aug 2018 05:44:54 GMT

Version 6.2.0.674

My problem is that after i did a (first time) synchronization of a new RVT project (just one file, no links)

i got a message that there was a pending action. Its stays in a state of warning every 30 minutes.
Clearing the action solves nothing.
Strangely we use the synchronized file on the BIM360 design & docs without any problem.
If i search deeper, it involves more the files that accompany the RVT file and are not in the picture for users.
You can find those in the directory on local disk.

Re: Bim 360 Syncing to Cloud - Pending Action Errors

Anonymous — Thu, 09 Aug 2018 07:15:51 GMT

Problem solved after deleting the backup directory on the local disk and clean up the message in the DT connector.

Re: Bim 360 Syncing to Cloud - Pending Action Errors

jayson.sterba — Thu, 09 Aug 2018 20:55:35 GMT

hi @Anonymous,

Thank you for letting us know that your issue is resolved!

Have a great day!