topic Re: Issue rendering Bifrost data using Arnold with permanent Maya 2020 license in Bifrost Forum

Issue rendering Bifrost data using Arnold with permanent Maya 2020 license

BurkhardRammner — Fri, 15 Mar 2024 17:33:01 GMT

Hi...

I'm still on Maya2020 and started to test bifrost.
But no matte what I do, I don't get arnold to render bifrost data.
My bifrost is: 2.2.0.0 and my arnold is 5.2.2.4
So shoud these 2 versions work together?

Thanks for help!

*Title edited for clarity: arnold does not render bifrost*

Re: arnold does not render bifrost

Stephen.Blair — Fri, 15 Mar 2024 15:03:38 GMT

You'll need Bifrost 2.4

Help | 5.2.2 | Autodesk

Re: arnold does not render bifrost

Christoph_Schaedl — Fri, 15 Mar 2024 15:03:50 GMT

I would upgrade Bifrost to 2.7

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/2aZO1BEEN1yOnBswYFuvwz.html

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:29:14 GMT

Ah, thanks...but obviously I cannot update to a newer bifrost version.
I meant, I could not find any option to update...

Re: arnold does not render bifrost

Christoph_Schaedl — Fri, 15 Mar 2024 15:33:08 GMT

The update is in your Autodesk account.
https://manage.autodesk.com/home

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:33:55 GMT

I cannot find it...

Re: arnold does not render bifrost

Christoph_Schaedl — Fri, 15 Mar 2024 15:35:37 GMT

All products --> Maya --> Extensions
like in the image above.

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:37:10 GMT

Re: arnold does not render bifrost

Christoph_Schaedl — Fri, 15 Mar 2024 15:38:58 GMT

Looks like you don´t have a Maya license on this Account.

Use the one you are using to start Maya.

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:44:07 GMT

When I click on 'zur klassischen Ansicht wechseln', then there`s my Maya license...but still no option to download bifrost.

I tried out everything..no success..

Re: arnold does not render bifrost

Christoph_Schaedl — Fri, 15 Mar 2024 15:45:47 GMT

Are you on a Student license?

If yes, you need to renew it and download Maya 2024.

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:46:23 GMT

the downloads tab:

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 15:52:34 GMT

I have a 'normal' license from 2020:

Re: arnold does not render bifrost

Stephen.Blair — Fri, 15 Mar 2024 16:01:18 GMT

I don't see anything in the backend system for the account I found using your username as a search. Not even that Maya 2020 license (is it a permanent license, with no current maintenance? that would explain why there are no products listed, and only something under classic view)

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 16:07:09 GMT

Stephen,
yes, its permanent.

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 16:36:51 GMT

it was the last Maya version I bought....which probably means 'without current maintenance'

The arnold download archive was obviously killed by AD, so I cannot test if older arnold versions would work..seems I'm stuck now : (

Re: arnold does not render bifrost

Stephen.Blair — Fri, 15 Mar 2024 17:05:40 GMT

The download archive was not killed. Contact Autodesk Support for downloads. The Autodesk Account portal doesn't seem set up to handle users with no subscription or maintenance. At a minimum, you should be entitled to whatever was available at the time the maintenance contract expired.

Re: arnold does not render bifrost

BurkhardRammner — Fri, 15 Mar 2024 17:16:16 GMT

thanks Stephen..will do.

Re: arnold does not render bifrost

Stephen.Blair — Fri, 15 Mar 2024 17:30:20 GMT

@BurkhardRammner wrote:

thanks Stephen..will do.

I guess I would say: I have a permanent Maya license, but Maya doesn't show up under All Products and Services, or under Product Updates.

So I cannot access the Extensions downloads. I need to download MtoA and Bifrost for my Maya 2020.

And then specify what versions you want. I don't think they'll be able to fix up your account so that you see all the available MtoA and Bifrost versions, so they'll generate download links for you.

Re: Issue rendering Bifrost data using Arnold with permanent Maya 2020 license

BurkhardRammner — Fri, 15 Mar 2024 17:58:41 GMT

thank you!!