topic Re: DWG TrueView 2016 Program Launch Error in Autodesk Viewers Forum

DWG TrueView 2016 Program Launch Error

cadman777 — Thu, 26 Mar 2015 16:14:47 GMT

Will someone please tell me what causes the error shown in the attached screen-shot, and how to fix it?

I just installed DWG Trueview 2016, and it won't open.

Thanx!

Re: DWG TrueView 2016 Program Launch Error

cadman777 — Fri, 27 Mar 2015 00:26:58 GMT

Here's the solution:

Adobe Acrobat 9 Extended: rename this file \Windows\System32\acapture64.dll (I renamed it to acapture64---.dll)

If you have other program start-up problems, here's a good site w/a good tool to help resolve them:

https://technet.microsoft.com/en-ca/sysinternals/bb963902.aspx

Autodesk has this documented on another site, but I forget where.

This is supposed to work w/AutoCAD no-starts too.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Thu, 02 Apr 2015 20:11:11 GMT

Please clarify the solution described below with regard to the following points:

1. There is no file named acapture64.dll. I believe this is just a typo because on my machine (Windows 7 Pro, 64 bit), which does have Adobe Acrobat 9 Pro Extended installed, the file is named acaptuser64.dll. This latter file is in the directory C:\Windows\System32 as specified. Should the file named acaptuser64.dll be renamed?

2. If the file acaptuser64.dll is renamed, will it prevent Adobe Acrobat 9 Pro Extended from operating properly?

3. Should the system be rebooted after the rename operation?

Thanks.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Thu, 02 Apr 2015 20:31:31 GMT

As an FYI, the same problem occurs with DWG TrueView 2015.

Re: DWG TrueView 2016 Program Launch Error

ukdxb012 — Thu, 02 Apr 2015 22:04:40 GMT

Hi @Anonymous

Take a look at the following knowledge article, there are some other suggestions of which you could try... http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/The-application-was-unable-to-start-correctly-0xc0000142.html

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Fri, 03 Apr 2015 21:41:15 GMT

The knowledge base article was helpful and it solved the problem with DWG TrueView 2016. Thank you Duncan.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Sun, 16 Aug 2015 21:51:54 GMT

Thanks for the help.

I was having this error with DWG Trueview 2016.

Changing the registry key - as mentioned in the knowledge base article worked perfectly.

Thanks.

******************************

Incorrect Registry Key

A different program may incorrectly be switching a registry key from a 0 to a 1. Changing the value of the following registry key to 0 may help:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion \Windows\LoadAppInit_DLLs

******************************

Re: DWG TrueView 2016 Program Launch Error

ukdxb012 — Sun, 16 Aug 2015 22:02:52 GMT

@Anonymous No problem 🙂

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Sat, 19 Mar 2016 20:30:59 GMT

Hi,

I've tried to install DWGTrueView2016_ENU_64bit on my computer(I5,8GB Ram,4 GB Display card)

Got the following eror. Kindky your hellp needed.

Re: DWG TrueView 2016 Program Launch Error

pendean — Mon, 21 Mar 2016 17:31:38 GMT

You need to post the installation log file: a link to it was on the pop-up you took a screenshot of.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Tue, 22 Mar 2016 13:03:39 GMT

Thanks Dean.

Attached the log file.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Sun, 27 Mar 2016 17:59:15 GMT

Hi Dean,

Have you managed to look at the log?

Many thanks in advance,

Hadar

Re: DWG TrueView 2016 Program Launch Error

pendean — Wed, 30 Mar 2016 17:43:55 GMT

The log file reports these most common issues:
Installation aborted, Result=1603
DirectX Runtime Failed Failure is ignored, Result=1619

A Google Search should get you links to tips to try, they are quite numerous to re-write here.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Mon, 11 Apr 2016 12:03:46 GMT

Hi,

Nope. Try the solutions mention(re install directx,using other installation folder etc')

I'm kind of desperate. The issue is that in my laptop(old one but working good) the install goes smooth and it's up and running.

and in my Desktop which is my main work place i can't finish the installation.

Any opter ideas will be great 🙂

Many thanks,

Hadar

Re: DWG TrueView 2016 Program Launch Error

pendean — Tue, 12 Apr 2016 17:43:43 GMT

Restart Windows and ensure you are logged in as full admin in Windows.
Turn off all background apps, turn off your anti-virus
Open your Windows log in TEMP folder and empty it.
Leave that folder open in Windows Explorer.
Now try installing your software.

Re: DWG TrueView 2016 Program Launch Error

Anonymous — Wed, 13 Apr 2016 19:53:41 GMT

Hi Dean,

Done all this step by step but nope 😞 .

Here's the log agian,i'll be graitful for any help(even remote if possible) as i'm kind of desperate .

Many thanks,

Hadar

Re: DWG TrueView 2016 Program Launch Error

pendean — Fri, 15 Apr 2016 12:51:42 GMT

Post 13 above, you've got to try to dig a little deeper, you're still getting the same errors.

Re: DWG TrueView 2018 Program Launch Error

Anonymous — Sun, 31 Dec 2017 10:00:16 GMT

hi,
i trying to install DWG Trueview 2018 version.
it showing some error
can you fixed it ?

i am using win 10 64bits