topic Still doesn't work any better than the old app in Autodesk Access Forum

Still doesn't work any better than the old app

miket — Thu, 16 Mar 2023 15:30:04 GMT

Updated to the new Autodesk Access app hoping it would be a step in the right direction to only show updates for products that are out of date and installed on any particular machine. I was in for a huge disappointment when I see that it is showing all updates for my programs even after I'd updated them. It doesn't seem to know what is updated and what is not. Just shows all updates available.

Re: Still doesn't work any better than the old app

pendean — Thu, 16 Mar 2023 19:24:01 GMT

Re: Still doesn't work any better than the old app

jeffNMWSR — Thu, 16 Mar 2023 21:04:44 GMT

Why push so hard to release an unfinished product? As OP said, the available updates listed (only 2 listed on the machine I'm trying to update right now) are incomplete and not correct. In this case it's listing the Revit 2023.0.2 Hotfix when I recently installed the 2023.1.1 update.

A lot more testing should have been done before release. At least with ADA we know what to expect.

Another fun fact: There's no uninstaller, so at least right now we can't go back to ADA.

Re: Still doesn't work any better than the old app

DarrenP — Thu, 16 Mar 2023 21:20:48 GMT

From what I gather from Autodesk that had to replace ADA asap due to security issues

Even if you went back to ADA autodesk has since stopped the app from functioning

Re: Still doesn't work any better than the old app

Bojan-Cabradi — Fri, 17 Mar 2023 09:39:00 GMT

Must have been some serious security issues to roll out an app that:
- does nothing but list available updates,
- has all the problems that desktop app had (list installed updates),
- does not contain proxy settings or any kind of settings,

- uninstalls Desktop App which worked poorly in the last year, but worked,

- is unable to uninstall.

Re: Still doesn't work any better than the old app

pendean — Fri, 17 Mar 2023 12:45:18 GMT

@Bojan-Cabradi wrote:

Must have been some serious security issues to roll out an app that...

Re: Still doesn't work any better than the old app

danny.polkinhorn — Fri, 17 Mar 2023 15:23:29 GMT

Hi all, thanks for the feedback. We’re finding some data issues that are causing inconsistent display of updates. Nothing wrong with Access itself, just some backend data cleanup needed. I understand and appreciate that the distinction doesn’t matter to you though. But, you can help us!

If you can run the log collection tool, and post a new thread with your expected and actual behavior, that would really help us track down these issues. We are aware of some Revit issues and are working with them to correct the data, but please post anyway.

Thank you for trying it out and helping us resolve some of these data issues.

Re: Still doesn't work any better than the old app

c_hanschen — Mon, 20 Mar 2023 13:32:17 GMT

Same here!

I installed the new app because of error messages in the old app, but now in the new app:

- only 1 update is listed, the Revit 2023.0.2 hotfix, but I have newer version installed

- all the other updates are missing! I know I am missing some updates, by example 'Issues Addin v5.0.8 for Revit 20xx'

Please update the update-app!

Chris Hanschen

LKSVDD architecten

The Netherlands

Re: Still doesn't work any better than the old app

hencoop — Mon, 20 Mar 2023 18:47:58 GMT

"Trying it out"!?

Did you folks NOT try it out before you foisted it upon us?

All it does for me is say all my apps are up to date and "We'll be adding ... over time" (apparently, adding everything since it has NOTHING now!)

Thanks for literally "Nothing".

Re: Still doesn't work any better than the old app

danny.polkinhorn — Tue, 21 Mar 2023 00:49:24 GMT

- all the other updates are missing! I know I am missing some updates, by example 'Issues Addin v5.0.8 for Revit 20xx'

You should only see the Issues Addin if you already have an earlier version of the addin installed, and there is an update available. We're not showing Extensions, Plugins, Content, etc just yet because we're focused on product updates currently, and these aren't updates. See my previous message for how to report a specific issue.

Re: Still doesn't work any better than the old app

danny.polkinhorn — Tue, 21 Mar 2023 00:54:02 GMT

@hencoop wrote:

"Trying it out"!?

Did you folks NOT try it out before you foisted it upon us?

All it does for me is say all my apps are up to date and "We'll be adding ... over time" (apparently, adding everything since it has NOTHING now!)

Thanks for literally "Nothing".

Of course we tried it out! If you already have it though, you are definitely in the minority. Maybe "thank you for being an early adopter" would have been more appropriate.

Are all your Autodesk applications up to date? If so, would you expect to see something else other than "Your applications are up to date"?

Re: Still doesn't work any better than the old app

c_hanschen — Tue, 21 Mar 2023 07:35:14 GMT

@danny.polkinhorn , that would be nice!

But I had Issues 5.0.0 installed, ADA showed 5.0.8, AC does not!

(now manualy installed)

AC still showing just 1 update, there have to be more.

(had long list in ADA)

I would invite you to look at my computer, Microsoft Teams by example.

sen me mail to c.hanschen_lksvdd.nl replace the _ by an @ 🙂

Chris

Re: Still doesn't work any better than the old app

david_demaria — Tue, 11 Apr 2023 06:35:21 GMT

Hi Danny,

Found this thread and have run the AutoDesk verification tool as suggested. My issue is a persistent update suggestion for AutoCAD 2023.1.3.

I've gone through anbd thorough removed any reference to the 2023 version since updating to 2024 more than a week ago. Can you see anything that might be promting this. Maybe your suggestions and insights can help others in a similar situation to my own.

Re: Still doesn't work any better than the old app

spencernamcor_us — Tue, 11 Apr 2023 15:08:54 GMT

Exact same problem!

Re: Still doesn't work any better than the old app

david_demaria — Wed, 12 Apr 2023 06:37:06 GMT

I just tried uninstalling and reinstalling AutoDesk Access. But the erroneous update is still coming up same as before. There must be a registry entry thats triggering it perhaps? I previously saw a AutoDesk knowledgbase article for Desktop Manager that suggested deleting the contents of one or two folders (SDS???) to eliminate the problem. This folder no longer exists on my machine so I can only sumise that AutoDesk Access doesnt use the same sort of data.

Meh, I give up Autodesk. Aint nobody got time for that!

Re: Still doesn't work any better than the old app

pendean — Wed, 12 Apr 2023 13:22:12 GMT

@david_demaria wrote:

Meh, I give up Autodesk. Aint nobody got time for that!

Most of us seasoned users have for some time now even back with ADA: welcome to the group!

Re: Still doesn't work any better than the old app

DaveProsser5110 — Fri, 14 Apr 2023 09:03:23 GMT

Access is showing me an update for Architecture 2023 while I am running 2024.

Seems a step back from the App that it replaced

Re: Still doesn't work any better than the old app

forsythen — Thu, 22 Jun 2023 16:48:21 GMT

Had to check the post date on this before responding. As desktop app is no longer supported, access is the only way to manage updates other than manually tracking and installing each update for each software. All current users are forced to use access. We're not 'early adopters' by choice.

Is there a different way to manage software updates other than manage.autodesk? If so, that would be very helpful information.

Re: Still doesn't work any better than the old app

pendean — Thu, 22 Jun 2023 19:04:41 GMT

@forsythen wrote:

...Is there a different way to manage software updates other than manage.autodesk? ...

Nope.

Re: Still doesn't work any better than the old app

Simon_Weel — Mon, 26 Jun 2023 06:55:22 GMT

Is there a different way to manage software updates other than manage.autodesk? If so, that would be very helpful information.

Don't know if 'better' is the word, but I use the Windows domain Shutdown script to install updates for several pieces of software. No user-action required.