topic Re: Available update for older version of Autocad in Autodesk Access Forum

Available update for older version of Autocad

spencernamcor_us — Tue, 11 Apr 2023 14:59:15 GMT

Hello,

I recently installed the newest version of AutoCAD 2024. I have uninstalled the previous 2023 version and its data. However the Autodesk Access Desktop App is telling me I have an update to install for the 2023 version(2023.1.3). Not sure if this is a bug or a solution to make this go away. The application does not allow me to install this update when attempting. Screen shots attached. Any help is welcome!

Thanks,

Spencer

Re: Available update for older version of Autocad

dyoung — Sun, 16 Apr 2023 18:46:20 GMT

Yea....it's a bug. The whole thing is a bug.

Re: Available update for older version of Autocad

danny.polkinhorn — Tue, 25 Apr 2023 16:17:44 GMT

@spencernamcor_us , catching up on forum posts. Is it still showing the 2023 updates?

Re: Available update for older version of Autocad

spencernamcor_us — Tue, 25 Apr 2023 16:19:42 GMT

Yes it is.

Re: Available update for older version of Autocad

pendean — Tue, 25 Apr 2023 16:56:25 GMT

@danny.polkinhorn wrote:

@spencernamcor_us , catching up on forum posts. Is it still showing the 2023 updates?

... and older (I have not had any 2020 software on this current desktop PC)

Re: Available update for older version of Autocad

danny.polkinhorn — Tue, 25 Apr 2023 17:20:55 GMT

Ok, thanks both of you for confirming. Can you use the Log Collection Tool to capture your logs on these devices and send them to me via email? my username at autodesk.com. We can troubleshoot the data being used to isolate the issue.

Re: Available update for older version of Autocad

spencernamcor_us — Fri, 05 May 2023 13:54:06 GMT

HI Danny,

Any update on this yet?

Thanks.

Spencer

Re: Available update for older version of Autocad

mdarien4AQ94 — Mon, 22 May 2023 15:07:12 GMT

Glad to know I'm not the only person with this issue. Any updates on possible solutions yet?

Re: Available update for older version of Autocad

danny.polkinhorn — Tue, 13 Jun 2023 20:41:16 GMT

Catching up on threads. This issue should be resolved in our latest release. If you're still having this issue, please update to the latest release. https://www.autodesk.com/products/autodesk-access/overview

Re: Available update for older version of Autocad

spencernamcor_us — Wed, 14 Jun 2023 11:19:19 GMT

Hi Danny,

Installed the newest release of Access as suggested. The issue has NOT resolved and the updates are displaying as before.

Thanks,

Spencer

Re: Available update for older version of Autocad

pendean — Wed, 14 Jun 2023 13:29:07 GMT

@danny.polkinhorn wrote:

Catching up on threads. This issue should be resolved in our latest release. If you're still having this issue, please update to the latest release. https://www.autodesk.com/products/autodesk-access/overview

Wait... do you mean ACCESS cannot offer up it's own update in its own interface? A user has to know to go hunt for it's update?

Re: Available update for older version of Autocad

danny.polkinhorn — Wed, 14 Jun 2023 23:05:01 GMT

Of course it can. It will update itself over the next few weeks. Just giving a faster method for getting the update.

Re: Available update for older version of Autocad

pendean — Thu, 15 Jun 2023 13:55:28 GMT

@danny.polkinhorn wrote:

Of course it can. It will update itself over the next few weeks. Just giving a faster method for getting the update.

Why "over the next few weeks"? Why not right now? Why does a user have to come here, post, wait for a reply, then have to go update manually from a link a staffer provides and the rest of us have to just "wait" because we did not come in here to look for a fix?

Re: Available update for older version of Autocad

danny.polkinhorn — Thu, 15 Jun 2023 17:55:22 GMT

We're rolling the update out progressively to a small percentage of users, and increasing that percentage over the next few weeks. This is industry best practice to ensure that any issues that come up do not impact all users. Microsoft, Apple, Android all do this. In all of those cases, a user could trigger a manual update early if they wish.

Re: Available update for older version of Autocad

danny.polkinhorn — Tue, 20 Jun 2023 17:53:46 GMT

@spencernamcor_us , thanks for your help troubleshooting this. Please see my response in this thread. https://forums.autodesk.com/t5/autodesk-access-forum/available-update-for-an-old-product-autocad-2023-1-3/m-p/12047496/highlight/true#M278

Re: Available update for older version of Autocad

spencernamcor_us — Tue, 20 Jun 2023 18:26:09 GMT

Hi Danny,

Thanks for this. It seems to finally have corrected the issue.

Cheers,

Spencer