topic Re: AutoCAD issues on the new Macbook Pro with touchbar in AutoCAD for Mac Forum

AutoCAD issues on the new Macbook Pro with touchbar

wei503 — Wed, 25 Jan 2017 07:49:00 GMT

========Update on 1/25=============

The 2017.0.1 hotfix is released. Click menu AutoCAD > check for Update, you will get the notification and click it to download.

Thanks for your patience.

=================================

We have seen several stability issues that happens only on the new Macbook Pro with touchbar. These issues include edit pagesetup crash, crash when new from a template from welcomescreen, etc.

We are working on a hotfix to address the issues on the new Macbook model.

Thanks,
Wei

Re: AutoCAD issues on the new Macbook Pro with touchbar

Tom_Janus — Thu, 19 Jan 2017 15:01:06 GMT

With y new touchbar mac with Sierra autocad for mac 2017 crashes every time I close a drawing whether I make no changes or close after saving the drawing.

--TJ

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Fri, 20 Jan 2017 15:02:32 GMT

I am experiencing the errors you are describing. Problems occurring, and causing ACAD to crash when entering edit page setup, even in an entirely new drawing.

When do you expect the hotfix to be ready ?

Re: AutoCAD issues on the new Macbook Pro with touchbar

Tom_Janus — Fri, 20 Jan 2017 15:14:05 GMT

I've gone back to 2016, much better but still have occasional crashes.

--
TJ
Tom Janus Inc.
917.860.9332
tjinc@me.com
alt: tj@tjinc.net

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Sun, 22 Jan 2017 21:53:02 GMT

I am experiencing the same issues in ACAD 2016, unfortunately.

When can we expect a hotfix?

Re: AutoCAD issues on the new Macbook Pro with touchbar

wei503 — Mon, 23 Jan 2017 06:13:42 GMT

Hi @Tom_Janus,

Could you please send me the drawing that crashes at close?

My email: wei.ma@autodesk.com

Thanks,
Wei

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Thu, 02 Feb 2017 18:36:08 GMT

When I try to check for the update my notification tells me that it is up to date. My computer still crashes when I try and use page manager. I have Autocad 2016 and I have the Mac touch bar.

Re: AutoCAD issues on the new Macbook Pro with touchbar

maxim_k — Thu, 02 Feb 2017 19:30:11 GMT

Hi,

The Hotfix was released only for AutoCAD 2017, but you have the same problem in 2016 version.
Looks like we need to wait for the response from developers.

Maxim

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Fri, 10 Feb 2017 21:35:00 GMT

Have the new mac with touch bar and running 2017

Some times just selecting an object is difficult unless I zoom in and out.

Also Purge and - Purge don't seem to work , No combo box appears

It gives me an option for All but then nothing seems to happen

Re: AutoCAD issues on the new Macbook Pro with touchbar

maxim_k — Sat, 11 Feb 2017 06:17:04 GMT

Welcome to Autodesk Forums!

Hi,

I'm not sure about object selection, but PURGE command works fine on my side.
In AutoCAD for Mac PURGE command doesn't have dialog box interface - only command line, so you need manually select options inside PURGE command to work with.

Look at the command prompt and select options and response to AutoCAD prompts.

For example when you want to use ALL option in PURGE command, you need to answer to the additional prompts from AutoCAD:

Command: PU
PURGE
Enter type of unused objects to purge [Blocks/DEtailviewstyles/Dimstyles/Groups/LAyers/LTypes/MAterials/MUltileaderstyles/Plotstyles/SHapes/textSTyles/Mlinestyles/SEctionviewstyles/Tablestyles/Visualstyles/Regapps/Zero-length geometry/Empty text objects/Orphaned data/All]: all
Enter name(s) to purge <*>: <- here you need to hit Return
Verify each name to be purged? [Yes/No] <Y>: n  <- here you need type n and hit Return

Than the command should work and you will see prompts about purged objects (if any).

Maxim

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Sat, 11 Feb 2017 08:45:47 GMT

HI
Thanks for reply
Selection is a little weird . every now and again it just will not let me pick . if I zoom in and out , then it will work. If I pick another object and then go back to the one I was having trouble with. It works. Weird.

Purge.
I went through the prompts, All, <*> and N a few times, But nothing seems to happen.

I asked one of my colleagues who has recently put 17 on his standard mac pro and his Purged fine.

I wonder , can I do some sort of Repair?

Gary

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Sat, 11 Feb 2017 08:45:49 GMT

Re: AutoCAD issues on the new Macbook Pro with touchbar

maxim_k — Sat, 11 Feb 2017 09:13:02 GMT

What do you see in the command window on your Mac when you are trying to use PURGE command? From the time when you enter PURGE to the time when Command: will appear again.

Can you attach unpurged drawing here? I can look at it.

Maxim

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Sat, 25 Feb 2017 12:00:24 GMT

Hey!

My problem is, when I go to page setup, auto cad 2017 crashed down. I have a new MacBook Pro with old touch bar. So I know, there is an issue with this one. But when I want to install the hot fix, my computer says; that auto cad isn't closed, so I CAN NOT install this hot fix... What can I do? Because I don't know what to do anymore...

Kind regards,

Yasemina

Re: AutoCAD issues on the new Macbook Pro with touchbar

maxim_k — Sat, 25 Feb 2017 17:55:44 GMT

Welcome to Autodesk Forums!

Hi Yasemina,

Before starting Hotfix installation you need to close AutoCAD completely with QUIT command, then restart your Mac.
You can also close AutoCAD during Hotfix installation - you yourself posted screenshots of the alerts where you can close AutoCAD.

Maxim

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Mon, 10 Apr 2017 18:59:45 GMT

Hello, I am having this problem and cant seem to fix it. I have macbook pro with touch bar and the programme crashes after clicking OK on the the page setup manager. I have tried installing several different versions of autocad and it occurs every time without fail in all versions. Please help!

Re: AutoCAD issues on the new Macbook Pro with touchbar

maxim_k — Tue, 11 Apr 2017 05:29:04 GMT

Look at my answer here:
https://forums.autodesk.com/t5/autocad-for-mac-forum/autocad-mac-2015-page-setup-crash/td-p/6847107

Maxim

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Fri, 21 Apr 2017 16:27:31 GMT

Hi,

I'm using AutoCad 2015 on the new MacBook Pro with touchbar. Is there also a hotfix for this version? Because when I open edit page setup, AutoCad crashes every time.

Thanks!

Bjorn

Re: AutoCAD issues on the new Macbook Pro with touchbar

pendean — Fri, 21 Apr 2017 18:49:10 GMT

Are you running a MacOS version newer than the system requirements for R20154Mac? Then that's your problem https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD-for-Mac-2015.html

Updates can be found with a websearch if you want to explore the help files for each https://www.google.com/#newwindow=1&q=autocad+for+mac+2015+updates

Re: AutoCAD issues on the new Macbook Pro with touchbar

Anonymous — Sat, 22 Apr 2017 13:55:32 GMT

So how can I solve it?