topic Re: Damaged File Message when attempting Open recent File in AutoCAD for Mac Forum

Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 07:11:58 GMT

"SN xxx-xxxxxxxx Autodesk AutoCAD for Mac 2017 Issue: I cannot open my AutoCAD files. No error message. It just glitches and either opens nothing at all or it opens a completely different File that is blank and title Drawing 1. Please refer to attached screenshot. So after chatting with Client Services, it is suspected that the problem comes from the fact that those files were created under AutoCAD 2017 and now trying to be opened in AutoCAD for Mac but not sure if that is the issue. There might be incompatibility there. Could you kindly look into this and help further? Thank you.

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 07:28:40 GMT

Welcome to Autodesk Forums!

Hi Eveline,

Can you attach the problem file here?

Maxim

Re: Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 07:43:41 GMT

It won't open. Is there a way of attaching it although it won't open?

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 09:15:15 GMT

@Anonymous wrote:
..Is there a way of attaching it although it won't open?

Yes,

use reply -> Attachments:

Maxim

Re: Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 17:35:52 GMT

I attached it now. 🙂

Re: Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 17:57:17 GMT

Attached file below with "damaged file" error message

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 17:57:19 GMT

Sorry, but there is no file attached.

Maxim

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 17:58:18 GMT

I see it now

Maxim

Re: Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 17:58:34 GMT

So sorry but this time it is attached.

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 18:05:45 GMT

You can find recovered drawing in the attachment.

I launched AutoCAD, then used RECOVER command and selected your file.

The file was recovered.

Maxim

Re: Damaged File Message when attempting Open recent File

Anonymous — Mon, 27 Nov 2017 18:19:42 GMT

Wow Thank You!!! I tried recovering and it would just close and do nothing. I appreciate that. Should I delete the original file?or any other copies?

Eveline

Re: Damaged File Message when attempting Open recent File

maxim_k — Mon, 27 Nov 2017 18:22:22 GMT

>>>>Should I delete the original file?or any other copies?

It's up to you.

Maxim