topic Re: Dead parts of screen when using Autocad or when it's open in the background in AutoCAD for Mac Forum

Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Thu, 28 Feb 2019 10:57:26 GMT

Hello - I have a Very weird problem id be very grateful to have solved! And really sorry if i've posted this in the wrong place.

Basically when using Autocad certain parts of my screen become dead/ inactive. It happens most often down by the Model / Layout part of the screen - I click and nothing happens. until I move the entire window to the right hand side of the screen - then click them and it will work.

This sometimes just happens on random parts of the modeling window too.

Or I click and it activates the Print function of autocad, Even though I might have just clicked somewhere on the main screen to draw a line.

This can happen even through other applications, so - I could be trying to click on an email link, and it will see right through that and activate the same autocad print function, even though im not currently using autocad (but it is open)

This is really frustrating as you can imagine. I cant seem to find anyone with the same issue as me either.

Thanks in advance !

Re: Dead parts of screen when using Autocad or when it's open in the background

ian.mag — Thu, 28 Feb 2019 11:30:33 GMT

Hey @Anonymous ,

What kind of processor and RAM specs are you having?

Try turning your hardware acceleration off. _GRAPHICSCONFIG then turn off hardware acceleration. If you using windows you can also switch to windows basic theme, so that your system isn't slowed down.

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Thu, 28 Feb 2019 12:48:41 GMT

Hi Thanks for the reply -

I'm using a Mac, with a 2.7ghz Intel core i5

Turning that off doesn't seem to make any difference i'm afraid. it never used to happen. and i'm only doing line drawings.

Re: Dead parts of screen when using Autocad or when it's open in the background

ian.mag — Thu, 28 Feb 2019 13:40:40 GMT

That is way above the minimum required for running AutoCAD.

Not sure where the exact problem may be, but possible likelihood would be;

Corrupt drawing file.
Corrupt AutoCAD profile.
Corrupt installation of AutoCAD

Try AUDIT & RECOVER, see if this fixes your issue.

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Thu, 28 Feb 2019 13:43:44 GMT

Sadly not - but thanks so much for your help.

This happens with new drawing files and multiple existing ones.

Re: Dead parts of screen when using Autocad or when it's open in the background

s.borello — Thu, 28 Feb 2019 15:30:43 GMT

This happens to me as well, but only on a 4K monitor... I switched back to my previous monitor and the problem went away. I am curious if anyone on here has a real solution for this issue.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Thu, 28 Feb 2019 21:38:07 GMT

Hi Steve,

Do you use AutoCAD on Mac or AutoCAD on Windows?

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Thu, 28 Feb 2019 21:40:17 GMT

Hi neil martin,

Please provide more details about AutoCAD for Mac version you are using, about macOS version installed on your Mac and about Mac model you have. Do you use external monitor?

Re: Dead parts of screen when using Autocad or when it's open in the background

s.borello — Thu, 28 Feb 2019 21:41:50 GMT

I use windows.

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Fri, 01 Mar 2019 00:06:43 GMT

Hello.

I’m using autocad 2018, on Mac OS Mojave 10.14.2

on a MacBook Pro retina 2012.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 05:39:55 GMT

Do you use external monitor?
Do you have special mouse software installed on your Mac?

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 05:43:41 GMT

If you are on PC - create new topic here:
https://forums.autodesk.com/t5/autocad-forum/bd-p/706
And prowide more details about your hardware configuration and software you are using (Windows version, AutoCAD version)

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Fri, 01 Mar 2019 08:34:11 GMT

No I just use my laptop screen and trackpad. no special software its all completely standard.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 09:15:11 GMT

Have you tried to create new (temporary - just for testing, you can later delete it) user account in macOS System preferences, login to this new account and test "dead parts of screen" problem with AutoCAD running?
If you will get the same result as in your original account, then this could be hardware problem.

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Fri, 01 Mar 2019 09:20:27 GMT

Do you mean to see if the same parts of the screen are dead on the new account, - but with Autocad still running my normal user account?

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Fri, 01 Mar 2019 09:23:03 GMT

I should add that the 'dead' parts of screen are only there when Autocad is open and running. - and my computer is totally fine if I close it down and use other programs.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 09:46:53 GMT

>>>>Do you mean to see if the same parts of the screen are dead on the new account, - but with Autocad still running my normal user account?

Yes.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 09:47:42 GMT

Yes, you need to test another account with AutoCAD running.

Re: Dead parts of screen when using Autocad or when it's open in the background

maxim_k — Fri, 01 Mar 2019 09:51:00 GMT

And additional question:
Do you have both integrated and dedicated graphics cards on your Mac?

Re: Dead parts of screen when using Autocad or when it's open in the background

Anonymous — Fri, 01 Mar 2019 10:04:44 GMT

I think my mac does have a dual graphics systems - Switching automatically
for demanding tasks.
it lists

Intel Iris Graphics 6100 1536 MB as the main card.

At the moment my computer is only giving me the dead screen on the autocad
window. its not bleeding through to other apps. so clicking the same part
of the screen in a new user window and on any other app is actually working
fine this morning (it doesn't always) but it is affecting my pinch zoom
ability now in the main autocad window. - again if i shift the window to
the right a few inches it starts to work.